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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
my experience was horrible. I brought my truck in to fix an issue and left with same issue minus 2,000 dollars. if they didn't know what was wrong they should have said that and not have me pay for something that wasn't the problem. I will be calling ford corporate office and disputing the charges on my card. you'll need to hire a more experience staff not people who guess at issues.
Business response:
Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, and we understand your frustration. It’s deeply concerning that the issue with your truck was not resolved despite the significant cost, and we agree that clear communication and accurate diagnostics are essential. We’d like to investigate this further and ensure your concerns are addressed properly. Please reach out to our General Manager at btidwell@hudsonauto.com so we can look into what happened... read more
I’ve been a loyal Ford customer, having owned six Ford vehicles since 2014, with my previous four purchased from Jenkins and Wynne, where I always received prompt and professional service. This was my first experience with Wyatt Johnson, and unfortunately, it has me seriously regretting my decision to switch. I scheduled a service appointment two weeks in advance to ensure the parts needed for a simple repair—two air conditioning sliders—would be available. Despite this, I was told the parts hadn’t even been ordered when I ... read more
Business response:
Thank you for taking the time to share your experience. We truly regret that your first visit with us fell short of expectations, especially after your long history with the Ford brand. Your feedback regarding the delays, lack of communication, and missed parts preparation is absolutely valid—and not the standard we strive to uphold. We understand the inconvenience this caused and appreciate your patience during the extended wait. We are actively addressing the internal missteps that contributed to this issue to ensure bett... read more
I waited over 4 hours only to be told that there was no one available to look at my car because allegedly the upholstery people or whatever - one was in training and one was out. They told me this the last time i was made to wait this long for a repair that now i have my doubts about. I doubt they train their people this well and this often since they have so many open cases with the Better Business Bureau. I dont mind waiting - i know they are busy and have a high influx of cars but over 4 hours?? This stinks of mismanageme... read more
Business response:
We sincerely apologize for the long wait time and lack of communication during your recent visit. We understand how frustrating and disappointing it is to spend hours waiting only to be told your vehicle couldn’t be serviced—especially if it has happened more than once. While we do our best to accommodate every customer, your experience clearly fell short of the level of service and care we aim to provide. Your concerns about transparency and follow-through are valid, and we take them seriously. We’d appreciate the opportu... read more
COMPLETE WASTE OF TIME AND MONEY, HAD MY TRUCK FOR OVER TWO WEEKS AND COULD NOT EVEN TAKE FIVE MINUTES TO FIND WHAT WAS WRONG WITH IT! A COM[LETE JOKE! I WOULD NEVER TAKE MY VEHICLES BACK THERE
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
They fixed something that didn’t fix my problem and then when I brought it back for the original issue 2 weeks later, they wanted me to pay again for what they apparently found only the second time bringing it in. $1500 to fix a seal. Will be calling the BBB on them.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
On a scale of 1 to 10, 10 being the worst, I would give them a 9. If anyone at ford would like to speak with me about this review, you may call me at the number you have on file.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
Check out these reviews : https://www.dealerrater.com/dealer/Wyatt-Johnson-Ford-Nashville-review-3820/ https://yelp.to/bx3ynACiZ9 https://www.bbb.org/us/tn/nashville/profile/auto-repair/wyatt-johnson-ford-0573-37160089/complaints After 4 days, and the first rain paint started coming off of the top of the car. And they refuse to do anything about it. Do not trust these people. They don't pick up the phone after you buy the car. Thanks for nothing Mark.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
After 2 days of working over the phone with Conner Lewis, one of the salesmen, we were finally able to get numbers finalized so I could get financing taken care of by my Credit Union. At approximately 2:38 pm he asked for several things (my drivers license, insurance card, current car registration, 10- day payoff for our trade in, and a deposit) so his business manger could prepare the paperwork that our Credit Union needed (all we needed at this point was a buyers order) to get a check ready. Unfortunately, while I was gath... read more
Talked to Alfredo in sales and was sent a picture of the KBB value of my trade in, was told that I would be given a certain amount for my trade as long my trade was in as good of condition as I told them it was. I live 2 hours and 45 min away from the dealership so because I was told I would be given a certain amount for my trade I began the drive and 2 hours into the drive I was told I would be getting thousands less then originally quoted , and when he called me to let me know he was very quick to get of the phone with me ... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,685 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is open now. It will close at 6:00 p.m.