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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m sharing this as a "buyer beware" for Wyatt Johnson Ford. I went in for a routine oil change and left with a $3,583 bill. Their strategy is a high-pressure tactic: they wait until your car is already in their shop and you are at home, then send automated text messages requiring quick approval for a massive "pile-on" of urgent required repairs. I was given zero physical evidence or manufacturer data to justify why a routine visit suddenly cost thousands. This process felt designed to exploit the fact that I was off-site, l... read more
On March 18th, 2026, I purchased the Ford Blue advantage CPO 2019 Ford F-150 Raptor. While driving back home, I put the truck into sport mode and a reduced power mode activated saying there was an error with the 4x4 system. Pulled over and restarted the truck, seemed to be okay. The next morning my son had a high school Fishing tournament. Going up a hill returning from it, the truck goes back into reduced power mode. This time also showing Turbo Low Boost and Active grill shutter warnings and check engine lights. I dropped... read more
There were a number of scratches that needed touch up paint. The salesman kept telling me I could get it for $25 in parts. Ater closing the deal, they said parts was closed. I drove off expecting a full tank of gas, but it was 1/4. I never bought a new or used car before where the tank was not full. I had to spend $60 before I got home to fill the tank. Once I got home, my daughter noticed they had a completely different last name on the registration. I had to return days later to get it changed. I checked the last ... read more
Recommended⚠͏️͏𝗪͏𝗲͏ 𝗮͏𝗱͏𝗱͏𝗲͏𝗱͏ 𝗿͏𝗲͏𝘀͏𝘁͏𝗿͏𝗶͏𝗰͏𝘁͏𝗶͏𝗼͏𝗻͏𝘀͏ 𝘁͏𝗼͏ 𝘆͏𝗼͏𝘂͏𝗿͏ 𝗮͏𝗰͏𝗰͏𝗼͏𝘂͏𝗻͏𝘁͏ •͏ Y͏o͏u͏ c͏a͏n͏n͏o͏t͏ c͏r͏e͏a͏t͏e͏ o͏r͏ s͏e͏r͏v͏e͏ a͏d͏s͏ •͏ Y͏o͏u͏ c͏a͏n͏'͏t͏ u͏s͏e͏ o͏r͏ s͏h͏a͏r͏e͏ a͏u͏d͏i͏e͏n͏c͏e͏s͏ 𝗪͏𝗵͏𝘆͏ 𝗱͏𝗼͏𝗲͏𝘀͏ 𝘁͏𝗵͏𝗶͏𝘀͏ 𝗵͏𝗮͏𝗽͏𝗽͏𝗲͏𝗻͏?͏ W͏͏͏e͏͏͏ h͏͏͏a͏͏͏v͏͏͏e͏͏͏ r͏͏͏e͏͏͏s͏͏͏t͏͏͏r͏͏͏i͏͏͏c͏͏͏t͏͏͏e͏͏͏d͏͏͏ y͏͏͏o͏͏͏u͏͏͏r͏͏͏ a͏͏͏c͏͏͏c͏͏͏o͏͏͏u͏͏͏n͏͏͏t͏͏͏ a͏͏͏s͏͏͏ a͏͏͏ s͏͏͏e͏͏͏c͏͏͏u͏͏͏r͏͏͏i͏͏͏t͏͏͏y͏͏͏ m͏͏͏e͏͏͏a͏͏͏s͏͏͏u͏͏͏r͏͏͏e͏͏͏ b͏͏͏e͏͏͏c͏͏͏a͏͏͏u͏͏͏s͏͏͏e͏͏͏ s͏͏͏o͏͏͏m͏͏͏e͏͏͏ o͏͏͏f͏͏͏ ... read more
They are not very organized within the building. parts department will not communicate with the service department
The people who work at the front of the workshop have zero connection. with the costumer
I brought my 2020 Ford Expedition Limited to the Wyatt Johnson Ford Service Department in Nashville for a leaking sunroof. Not only did I bring my vehicle in for service, I purchased my Ford Expedition from this dealership in 2023 plus the extended warranty, so I expected this to be handled correctly and efficiently. Instead, I experienced some of the worst service and communication I’ve ever dealt with. I dropped the Expedition off on OCTOBER 22. After two days, I was told everything was “sealed fine,” the drains were clear... read more
Business response:
We sincerely apologize for falling short of your expectations during your recent service experience with our service department. We understand your frustration with the poor communication you experienced throughout the entire process, from the initial sunroof repair through the warranty inspection delays. The lack of timely updates and repeated promises of callbacks that never materialized is completely unacceptable, and we take full responsibility for this failure in our service standards. We are deeply concerned about the... read more
I usually don’t do this, but our service was exceptionally bad. For service that should have taken one day or two at the most, they kept the car for 13 days. When we bought the used vehicle, we were given a list of things that needed to be fixed and that they would take care of as terms of the sale. They couldn’t do it at the time as they needed parts so we made an appointment to drop off the car on a Thursday evening. After leaving several messages with different people, finally on Tuesday we were told that the parts wouldn... read more
Business response:
We sincerely apologize for the poor communication and extended delays with your service experience. We understand your frustration with the lack of coordination between our sales and service departments, particularly after Doug assured you the work would be completed in one day. Please contact our general manager at trodriguez@wyattjohnsonford.com so we can address these service failures directly with you.
My F150 wouldn’t start. I called Wyatt Johnson to see if they could get me in and the said they had a diagnostic appointment available at 1pm so I had my truck towed there. It took them 7 days before they even diagnosed it. I went and picked it up on the 8th day only to discover that my tonneau cover had been completely destroyed. They first told me it was like that when I bought it in. BS!! Then the story changed to “it got rained on and the rain puddled on the cover and caused it to cave in.” More BS!! The cover had spent ... read more
Business response:
We are genuinely concerned to hear about your damaged tonneau cover and the delayed service you experienced during your F-150 diagnostic appointment. We understand how frustrating it must have been to have such a long wait for a diagnosis. The damage to your tonneau cover and the conflicting explanations you received from our staff are clearly unacceptable, and we recognize that our manager should have handled this situation much better when you brought these concerns forward. We would very much like the opportunity to discu... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 5,261 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open tomorrow at 9:00 a.m.