Wyatt Johnson Ford

Sharon Castleman 

on Facebook

2 years ago

6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal for me. "Any of our store... read more

Libbi Stejskal 

on Facebook

3 years ago

Awful communication - not even when I asked for updates. Kept my car for an entire week, after telling me there was nothing they could do and needed to send it to the body shop, only to find out all they did was lubricate the sun roof guides. Chris called and left a message saying there was no point in filing my claim with warranty company - stated the total cost was $285. After I called 5+ times, left a voicemail and sent 3 emails, he called to tell me he “got it taken care of” for me. Ironically enough, the bill I received... read more

Hank Tercero 

on Facebook

3 years ago

Awful service department. I paid hundreds of dollars to them as a 'diagnostic fee' when they didn't even diagnose a problem, they just recommended I replace damn near the entire coolant system on my car. This was all after holding my car for a week to 'diagnose' it without warning. They recommended about $1,000 worth in parts and labor to fix it so I said forget it and dove into it myself. Ended up fixing the problem by replacing a $5 o-ring in the crossover pipe with help from a service advisor at another local Ford dealers... read more

Shayna Barrett 

on Facebook

3 years ago

I’m wondering how you get in touch with anyone in the service department? The receptionist transfers you and no one answers? My truck was dropped off on the 12th (scheduled appointment) and no one can answer the phone or give us an update? Terrible service/terrible customer service. We need a call back. 

Taylor Alexis Ward 

on Facebook

3 years ago

Bought a used (2018) vehicle less than a month ago and was told that that breaks were changed. Traveled to Savannah GA for a family vacation and half way there had to pull over at a Ford Dealership in Chattanooga TN due to breaks grinding metal on metal. After reaching out to my salesman that sold me the car I asked if breaks were changed on my vehicle he responded with a yes. When I sent him pictures of my breaks and stated there was no way possible because there was metal shavings and they were grinding. He then quickly ch... read more

Cindy Still Bryant 

on Facebook

3 years ago

I made an appointment two weeks ago to have my vehicle serviced. Of course I told them the make, model, and year of my vehicle. Only when I show up for my appointment do they tell me they do not work on older vehicles. Then why didn’t someone say that when I made the appointment? Or why didn’t someone call me back before my appointment if the scheduler was unaware of this policy? They wasted my time and fuel to the dealership. I would give negative stars if it was an option. They are not attentive to detail. Beware before tr... read more

Stephen Heffington 

on Facebook

3 years ago

This dealership has gone downhill the last 2-3 years. The service department is not trustworthy. They are unethical and run up unnecessary charges. They swindled my college age daughter. Don't trust them. 

Tim Arnold 

on Facebook

3 years ago

Please be advised that there is a unscrupulous sales MANAGER and TRAINER conducting business at Wyatt Johnson Ford in Nashville, TN. The following review sums up our experience. BEWARE - Manager FRANK TAYLOR is a conniving sorry excuse of a salesperson and should not be trusted. My wife negotiated for the sale of a used vehicle for our son's first car and signed an agreement with the vehicle to be picked up the next day. Before we could pick it up, he sold it to another customer for a few dollars more. It seems to me ... read more

David Smith 

on Facebook

3 years ago

I had a good meeting when I had my ford towed to your dealership over the letter I got from Ford about the transmission problem. 2 days later I got a phone call and was told I could not leave my car at your garage.. As I had it towed where do I go it was your companies fault that it broke. Why should I move the car !!! David Smith 615-394-8745