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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
⚠️ Important Notification: We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/amauri.professor/posts/716046110529634 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this problem by sending compl... read more
Dropped off my F-150 to have 2 of the 4 recalls corrected at 7:30am. Said they didn’t have any loaner cars and would only get me home, not to work. So had to pay outta pocket to get to work. For a recall…on their own brand of vehicles….
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell GM btidwell@hudsonauto.com
⚠️ Important Notification: We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/jessicamessali/posts/917850506371034 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this problem by sending complet... read more
We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/jessicamessali/posts/917850506371034 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this problem by sending complete logs and diagnostics. Th... read more
Best example of dishonesty!! They won’t tell you about service charges upfront and then will demand as per their wish. Poor customer communication and poor service. Will never go there again for any service.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell GM btidwell@hudsonauto.com
So My truck broke down last night in Nashville and we had it towed to the dealer that I bought it from and who it is under Warranty with - Wyatt Johnson Ford. We called this morning and they told us to have the truck towed home and call to make an appointment which would be 4-6 weeks out. Now keep in mind that “appointment” meant we would have to tow the truck for a 3rd time back to them which it then is dropped there and it would sit 3-6 weeks BEFORE anyone even looked at truck- much less including parts being ordered and ... read more
Business response:
We apologize for the inconvenience you experienced, Andrea. We strive to provide prompt and efficient service to all our customers. We understand your frustration with the wait time and lack of assistance. We appreciate your feedback and will work to improve our customer service. Thank you for bringing this to our attention. Our GM would like to speak with you further about this issue. He can be reached at (615) 244-3615
Do not use this dealership for service!! Please see my update below We took our vehicle in for a transmission recall from Ford. When it was dropped off they confirmed our symptoms were consistent with the recall and they notified us of a couple other recalls, we appreciated that.... but, a couple weeks later and a couple of status calls to the dealership, the car was ready for pick up and we were not notified... We arrive and they never even looked at the transmission, the primary reason for the trip to the shop originally... read more
Business response:
Mr. Daniels, We sincerely apologize for falling short of your expectations. It is our humble desire to provide an excellent experience for every customer and it sounds like we did not come close to that. We have reviewed our GM’s emails and voicemails; we have failed to see those communications from you but he would like to speak with you. His correct email address is btidwell@hudsonauto.com. He has asked that you include any previous sent emails, so we can look into why he has not received them. We did a quick database sear... read more
I recently was in the market to buy a used car when I came upon a Tesla Model 3 from Wyatt Johnson Ford's used inventory. I went on Saturday June 3rd and bought the vehicle with existing damage and was told the minor scrapes and dings around the vehicle would be taken care of and some the internal features would be fixed, and after purchase of the vehicle I would be a priority to the body shop. Well all of that seems to have been a lie to get me to sign the deal as I've had constant issues ever since I made a deal on the 3rd... read more
The service department is all aboard the struggle bus. Communication with them is near impossible unless you get someone’s cellphone number. I have had several 40 minute sessions with the hold music on the phone, multiple voicemails that were never answered. Warranty for life sounds great but it comes with a giant asterisk that you will have to endure phone jumanji in order to have it fulfilled and see your vehicle again. The individuals that work there are great and seem more than willing to help the customer but the phone ... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,685 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is open now. It will close at 6:00 p.m.