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Wyatt Johnson Ford

4.3

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Location details

646 Thompson Ln, Nashville, TN, 37204, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.34,685 reviews
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Jayson Fenters's profile image
Jayson Fenters 
2 years ago

I drove 5.5 hours to get my vehicle and the Salesman was nice and met my requirements on price, but the car clearly had more wrong with it than disclosed. The bumper had been pushed in to where you couldn’t tell it was damaged and 3 of the 6 interior dome lights did not work. We did not realize this until we had made it home. Made them aware of the bumper and the initial response was “it wasn’t like that when you left. Did you get hit?” I spoke to a body shop who said it hd clearly been hit and he showed me where all the wor... read more

Business response:

Jayson, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Brian Tidwell GM btidwell@hudsonauto.com  

Jordan Hobbs's profile image
Jordan Hobbs 
2 years ago

I have had the worst experience dealing with Wyatt Johnson Ford the past few weeks, and the only reason I went in was because I got a letter about a recall on my vehicle. Wyatt Johnson’s service department is terrible, and I would never recommend it to anyone. They are short, rude, never answer their phones, and they will not admit their own fault. I took my car in for a recall on the “Transmission Shifter Cable Bushing”. For a whole day I tried to get an update on my recall, but no one answered their phones. When I finally... read more

Tiffany Sparks's profile image
Tiffany Sparks 
2 years ago

I cannot express enough how disappointed I am with the service at Wyatt Johnson Ford. The utter lack of communication and professionalism is appalling. I had an appointment for a serious issue with my car on 3/27/23 at 9am. I spoke to someone once that afternoon (after calling 5 times) who said they didnt know what was wrong yet and would run more tests and call me back the next morning. He did not call back. I was left completely in the dark for 9 days. The fact that I had to resort to calling multiple times every single da... read more

Business response:

Tiffany, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Brian Tidwell GM btidwell@hudsonauto.com  

Josh Murphy's profile image
Josh Murphy 
2 years ago

I bought this new truck 2020 Ford F350 with my wife Ashkey Utzman in spring 2020. In the fall of 2021 my roof lights on the truck started leaking. I made an appointment for the lights leaking and brought the truck in. Stephanie in the body department said no problem it's warranty work. However there was two others with the same problem ahead of me. And that they would need my truck for 3 weeks. I said I couldn't go that long without it so she said come back in the spring when we are less busy. So in June 2022 I went back and... read more

Angela Sircy's profile image
Angela Sircy 
2 years ago

Took my husbands Ranger in over a month ago, had to call them after a week to find out what was wrong. Contacted our insurance company and they sent Wyatt Johnson a check minus deductible. Was told the truck was ready, went to get it on 3/4 however I was being charged the full amount and told the service man the insurance company paid those damages and I had been told the day before I’d only owe about $750. I offered to pay the full amount and could get the insurance refunded to me, not possible. I was told the truck would b... read more

Business response:

Angela, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Brian Tidwell GM btidwell@hudsonauto.com  

Mitch Turner's profile image
Mitch Turner 
2 years ago

This is by far one of the worst dealerships I’ve ever dealt with. They are dishonest and show utter disregard for their clients. Sitting in a dealership for hours being told that as soon as the finance manager would come available, he would be able to get financed and then it was all done only to find out hours later, but that’s not the case. 

Business response:

Mitch, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Brian Tidwell GM btidwell@hudsonauto.com  

Anonymous's profile image
Anonymous 
2 years ago

This message went to General Manager Willie Rosario. I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on True Car (deal #ZJNFKRZDM) to trade in my vehicle and purchase stock number EF38751, a ‘22 F350 King Ranch. When I got to the end of the deal and was scheduling my appt, my phone rang. I was greeted by your sales member Phili Venturini who told me the vehicle was in stock and asked if I had any questions about it. I told him no, ... read more

Sharon Castleman's profile image
Sharon Castleman 
2 years ago

6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal for me. "Any of our store... read more

Business response:

Hey Sharon, I apologize for the confusion! While we are an authorized Ford dealer, we do not represent Ford as whole - just our chain of dealerships, nut I definitely see why you would assume that! I can give you a full list of dealerships which will perform this service for you - we're part of a family of dealerships all over the Southeast and can almost guarantee there's one closer to you!. Please reach out to us at 615-244-3615, or email me directly at ashley.duke@wyattjohnson.com. Thank you for your feedback, and I apol... read more

Libbi Stejskal's profile image
Libbi Stejskal 
2 years ago

Awful communication - not even when I asked for updates. Kept my car for an entire week, after telling me there was nothing they could do and needed to send it to the body shop, only to find out all they did was lubricate the sun roof guides. Chris called and left a message saying there was no point in filing my claim with warranty company - stated the total cost was $285. After I called 5+ times, left a voicemail and sent 3 emails, he called to tell me he “got it taken care of” for me. Ironically enough, the bill I received... read more

Business response:

We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Willie Rosario GM willie@wyattjohnson.com 

Frequently asked questions about Wyatt Johnson Ford

How is Wyatt Johnson Ford rated?

Wyatt Johnson Ford has a 4.3 star rating with 4,685 reviews. 

When is Wyatt Johnson Ford open?

Wyatt Johnson Ford is closed now. It will open at 9:00 a.m.