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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will never go to Wyatt Johnson Ford again. They tried to charge me $6,303 for parts & labor to fix the sun roof shade. The one of the clips on the sun shade for the Sunroof broke. The service department charged me $239 plus tax just to look at the problem to tell me what the problem was.
Business response:
We’re very sorry to hear about your recent experience at Wyatt Johnson Ford. We understand how frustrating it must have been to be quoted such a high repair cost for the sunroof shade and then be charged for diagnostics without a satisfactory resolution. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. Please reach out to our General Manager directly so we can review your visit in detail and determine if there’s anything we can do to make this right. Thank you for bringing th... read more
my experience was horrible. I brought my truck in to fix an issue and left with same issue minus 2,000 dollars. if they didn't know what was wrong they should have said that and not have me pay for something that wasn't the problem. I will be calling ford corporate office and disputing the charges on my card. you'll need to hire a more experience staff not people who guess at issues.
Business response:
Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, and we understand your frustration. It’s deeply concerning that the issue with your truck was not resolved despite the significant cost, and we agree that clear communication and accurate diagnostics are essential. We’d like to investigate this further and ensure your concerns are addressed properly. Please reach out to our General Manager at btidwell@hudsonauto.com so we can look into what happened... read more
I’ve been a loyal Ford customer, having owned six Ford vehicles since 2014, with my previous four purchased from Jenkins and Wynne, where I always received prompt and professional service. This was my first experience with Wyatt Johnson, and unfortunately, it has me seriously regretting my decision to switch. I scheduled a service appointment two weeks in advance to ensure the parts needed for a simple repair—two air conditioning sliders—would be available. Despite this, I was told the parts hadn’t even been ordered when I ... read more
Business response:
Thank you for taking the time to share your experience. We truly regret that your first visit with us fell short of expectations, especially after your long history with the Ford brand. Your feedback regarding the delays, lack of communication, and missed parts preparation is absolutely valid—and not the standard we strive to uphold. We understand the inconvenience this caused and appreciate your patience during the extended wait. We are actively addressing the internal missteps that contributed to this issue to ensure bett... read more
I waited over 4 hours only to be told that there was no one available to look at my car because allegedly the upholstery people or whatever - one was in training and one was out. They told me this the last time i was made to wait this long for a repair that now i have my doubts about. I doubt they train their people this well and this often since they have so many open cases with the Better Business Bureau. I dont mind waiting - i know they are busy and have a high influx of cars but over 4 hours?? This stinks of mismanageme... read more
Business response:
We sincerely apologize for the long wait time and lack of communication during your recent visit. We understand how frustrating and disappointing it is to spend hours waiting only to be told your vehicle couldn’t be serviced—especially if it has happened more than once. While we do our best to accommodate every customer, your experience clearly fell short of the level of service and care we aim to provide. Your concerns about transparency and follow-through are valid, and we take them seriously. We’d appreciate the opportu... read more
COMPLETE WASTE OF TIME AND MONEY, HAD MY TRUCK FOR OVER TWO WEEKS AND COULD NOT EVEN TAKE FIVE MINUTES TO FIND WHAT WAS WRONG WITH IT! A COM[LETE JOKE! I WOULD NEVER TAKE MY VEHICLES BACK THERE
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
They fixed something that didn’t fix my problem and then when I brought it back for the original issue 2 weeks later, they wanted me to pay again for what they apparently found only the second time bringing it in. $1500 to fix a seal. Will be calling the BBB on them.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
On a scale of 1 to 10, 10 being the worst, I would give them a 9. If anyone at ford would like to speak with me about this review, you may call me at the number you have on file.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
Check out these reviews : https://www.dealerrater.com/dealer/Wyatt-Johnson-Ford-Nashville-review-3820/ https://yelp.to/bx3ynACiZ9 https://www.bbb.org/us/tn/nashville/profile/auto-repair/wyatt-johnson-ford-0573-37160089/complaints After 4 days, and the first rain paint started coming off of the top of the car. And they refuse to do anything about it. Do not trust these people. They don't pick up the phone after you buy the car. Thanks for nothing Mark.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
After 2 days of working over the phone with Conner Lewis, one of the salesmen, we were finally able to get numbers finalized so I could get financing taken care of by my Credit Union. At approximately 2:38 pm he asked for several things (my drivers license, insurance card, current car registration, 10- day payoff for our trade in, and a deposit) so his business manger could prepare the paperwork that our Credit Union needed (all we needed at this point was a buyers order) to get a check ready. Unfortunately, while I was gath... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,800 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is open now. It will close at 6:00 p.m.