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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are not very organized within the building. parts department will not communicate with the service department
The people who work at the front of the workshop have zero connection. with the costumer
I brought my 2020 Ford Expedition Limited to the Wyatt Johnson Ford Service Department in Nashville for a leaking sunroof. Not only did I bring my vehicle in for service, I purchased my Ford Expedition from this dealership in 2023 plus the extended warranty, so I expected this to be handled correctly and efficiently. Instead, I experienced some of the worst service and communication I’ve ever dealt with. I dropped the Expedition off on OCTOBER 22. After two days, I was told everything was “sealed fine,” the drains were clear... read more
Business response:
We sincerely apologize for falling short of your expectations during your recent service experience with our service department. We understand your frustration with the poor communication you experienced throughout the entire process, from the initial sunroof repair through the warranty inspection delays. The lack of timely updates and repeated promises of callbacks that never materialized is completely unacceptable, and we take full responsibility for this failure in our service standards. We are deeply concerned about the... read more
I usually don’t do this, but our service was exceptionally bad. For service that should have taken one day or two at the most, they kept the car for 13 days. When we bought the used vehicle, we were given a list of things that needed to be fixed and that they would take care of as terms of the sale. They couldn’t do it at the time as they needed parts so we made an appointment to drop off the car on a Thursday evening. After leaving several messages with different people, finally on Tuesday we were told that the parts wouldn... read more
Business response:
We sincerely apologize for the poor communication and extended delays with your service experience. We understand your frustration with the lack of coordination between our sales and service departments, particularly after Doug assured you the work would be completed in one day. Please contact our general manager at trodriguez@wyattjohnsonford.com so we can address these service failures directly with you.
My F150 wouldn’t start. I called Wyatt Johnson to see if they could get me in and the said they had a diagnostic appointment available at 1pm so I had my truck towed there. It took them 7 days before they even diagnosed it. I went and picked it up on the 8th day only to discover that my tonneau cover had been completely destroyed. They first told me it was like that when I bought it in. BS!! Then the story changed to “it got rained on and the rain puddled on the cover and caused it to cave in.” More BS!! The cover had spent ... read more
Business response:
We are genuinely concerned to hear about your damaged tonneau cover and the delayed service you experienced during your F-150 diagnostic appointment. We understand how frustrating it must have been to have such a long wait for a diagnosis. The damage to your tonneau cover and the conflicting explanations you received from our staff are clearly unacceptable, and we recognize that our manager should have handled this situation much better when you brought these concerns forward. We would very much like the opportunity to discu... read more
Had brought in our car for a recall. When we were called about making the appointment we told them to make sure all parts were there before we brought it in. Was told they had everything. Dropped off Tuesday morning and was told it would take 1 day. Called Thursday and was told all parts were not there and it will be ready next day. At the end of the day Thursday get a text saying car is ready then 5 minutes later get a text saying car isn’t ready. Called and was told wrong part was ordered and new one is coming. Called Frid... read more
Business response:
We take your feedback seriously and sincerely apologize for the poor experience you had with your recall service. Your recall experience clearly shows we failed to meet basic communication expectations and service standards. The multiple issues you encountered are completely unacceptable. We understand how frustrating it must have been to make multiple attempts to reach your point of contact without success, and having to speak with different people each time you called rather than receiving the promised direct communication... read more
This place is TERRIBLE!!!!!! I have left message after message asking for a return call from a manager in the service department also from GM. Absolutely NO attempt to call back or get to talk to anyone. Charged over $600.00 😮for a battery change! I can not express how awful this place is. AVOID at all costs!
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. This is absolutely not the level of service we aim to provide, and we understand how upsetting it is to feel ignored — especially after receiving an unexpected charge. Your feedback has been escalated to our management team, and we’d like the opportunity to speak with you directly to address your concerns. Please contact our general manager at btidwell@hudsonauto.com so we can look into the ... read more
RecommendedThis is probably my most frustrating visit to Wyatt Johnson Ford. Normally the service is top tier. Not this time. I went for my general 6k mile inspection with my EV. They’re normally phenomenal with providing round trip uber service to work at drop off and pick up. My assigned service attendant is usually super communicative with where my car is and next steps. Not this day and it was being frustrating. I was told they only provide an uber one way now. Makes zero sense but they offered to bring me my vehicle — okay, no com... read more
Business response:
Thank you for your honest feedback. We’re truly sorry to hear that your recent visit didn’t meet the high standards you’ve come to expect from us. We understand how important clear communication and reliable service options are, especially when you’ve trusted us with your vehicle in the past. Your frustration is valid, and we sincerely apologize for the inconvenience and lack of follow-through during this visit. We’ll be reviewing this internally to ensure we address the gaps in communication and service. We appreciate your ... read more
I will never go to Wyatt Johnson Ford again. They tried to charge me $6,303 for parts & labor to fix the sun roof shade. The one of the clips on the sun shade for the Sunroof broke. The service department charged me $239 plus tax just to look at the problem to tell me what the problem was.
Business response:
We’re very sorry to hear about your recent experience at Wyatt Johnson Ford. We understand how frustrating it must have been to be quoted such a high repair cost for the sunroof shade and then be charged for diagnostics without a satisfactory resolution. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. Please reach out to our General Manager directly so we can review your visit in detail and determine if there’s anything we can do to make this right. Thank you for bringing th... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,856 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open at 9:00 a.m.