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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI dropped my work Explorer off on Thursday. They called and told me parts were ordered and should be ready on Friday. Sure enough called me Friday afternoon fixed!!! Great Service!!!
RecommendedThis is the place where I always get my car works done. So far I'm satisfied. Everything is done quickly and pricing is reasonable. Talking to my friends and colleagues I often hear that they have a a feeling that someone tries to add some unnecessary services to get more money out of them. Here I don't see that. If for some case I cannot schedule appointment online, I chat to representative online, someone calls me back and find a way to squeeze me to a frame of time I need.
Recommended
RecommendedSo happy to be involved with this organization. Very professional and family oriented. Definitely NOT corporate America!!
RecommendedAmazed at the professionalism of the staff and the beautiful facility and timely service!!! Great store!
RecommendedThis is a World-Class dealership. I was greeted with happy and helpful employees from the first time I walked in until I started looking at all of the inventory. AWESOME EXPERIENCE!!!
This place is TERRIBLE!!!!!! I have left message after message asking for a return call from a manager in the service department also from GM. Absolutely NO attempt to call back or get to talk to anyone. Charged over $600.00 😮for a battery change! I can not express how awful this place is. AVOID at all costs!
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. This is absolutely not the level of service we aim to provide, and we understand how upsetting it is to feel ignored — especially after receiving an unexpected charge. Your feedback has been escalated to our management team, and we’d like the opportunity to speak with you directly to address your concerns. Please contact our general manager at btidwell@hudsonauto.com so we can look into the ... read more
RecommendedThis is probably my most frustrating visit to Wyatt Johnson Ford. Normally the service is top tier. Not this time. I went for my general 6k mile inspection with my EV. They’re normally phenomenal with providing round trip uber service to work at drop off and pick up. My assigned service attendant is usually super communicative with where my car is and next steps. Not this day and it was being frustrating. I was told they only provide an uber one way now. Makes zero sense but they offered to bring me my vehicle — okay, no com... read more
Business response:
Thank you for your honest feedback. We’re truly sorry to hear that your recent visit didn’t meet the high standards you’ve come to expect from us. We understand how important clear communication and reliable service options are, especially when you’ve trusted us with your vehicle in the past. Your frustration is valid, and we sincerely apologize for the inconvenience and lack of follow-through during this visit. We’ll be reviewing this internally to ensure we address the gaps in communication and service. We appreciate your ... read more
I will never go to Wyatt Johnson Ford again. They tried to charge me $6,303 for parts & labor to fix the sun roof shade. The one of the clips on the sun shade for the Sunroof broke. The service department charged me $239 plus tax just to look at the problem to tell me what the problem was.
Business response:
We’re very sorry to hear about your recent experience at Wyatt Johnson Ford. We understand how frustrating it must have been to be quoted such a high repair cost for the sunroof shade and then be charged for diagnostics without a satisfactory resolution. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. Please reach out to our General Manager directly so we can review your visit in detail and determine if there’s anything we can do to make this right. Thank you for bringing th... read more
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,671 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open tomorrow at 9:00 a.m.