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Zodiac MX8 Elite Suction Cleaner
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even the smallest twig, barely bigger than a leaf stem will stop the unit. unit also stops on main drain. this means if you arent actively watching it then it wont be cleaning for hours like you expect it to.. it is basically impossible to get it to the recommended speed of rotation. even after 8 hours the pool was not entirely clean. I really dont think this is worth a $525 price tag. more like $100.
Business response:
Hi Bill, We're sorry you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner! Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. In the meantime, if your cleaner is getting jammed with debris, we recommend removing the yellow inlet adapter at the bottom of the cleaner. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 Thank you for your patie... read more
We researched pool cIeaners for over five weeks and truly believed that we had made the best choice when we decided to purchase the Zodiac MX8 Elite. We purchased our machine at our local pool supply distributor. First machine had to go back because the instructions were missing as well as parts and the tri track wheels did not turn. We then stayed with our local pool distributor, but visited a different store. This machine looked to be intact and box did not looke to have been tampered with, returned it yesterday. Same ... read more
2 months and works well , climbs walls. Unfortunately we noticed the pool liner now has numerous imperfections like something under liner has shifted , so bad it’s noticeable during day and much more at night with lights in. Maybe the Elite brush’s causing this ? I would have stuck with basic suction cleaner to prevented this , looks Awful ☹️
Business response:
Hi Shelby, We're sorry to hear about your liner! The instructions for this cleaner does include a notice for vinyl liner pools: Before installing your pool cleaner, examine the interior of your pool carefully. If the vinyl liner is brittle or has stones, wrinkles, roots or metal corrosion in contact with the underside of the liner, or has damage to the base material or supporting walls, do not install the cleaner before having a qualified professional perform the necessary repairs or liner replacement. This notice appl... read more
I still have not received my leaf canister,and did not receive my rebate check yet.
Business response:
Hi Steve, Thanks for choosing Zodiac! We hope that you are satisfied with your new cleaner's performance. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at Zodiac.com/RebateStatus or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933. Contact your retailer for updates on your Zodiac Cyclonic Leaf Catcher. Enjoy your pool time! Your Zodiac Team
I hate it I keep getting these stupid emails.
Business response:
Hi Patrick, We're sorry to hear about your poor experience with your Zodiac MX8 Elite Suction Cleaner! We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Zodiac Team
My pool has never looked so good
Business response:
Thanks, Clint! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Zodiac Team
We prchased the Zodiac at the recommendation of our pool retailer. It has been, at best, an “okay” purchase. It frequently gets stuck or just quits working, in addition to the expected getting stuck on steps or not climbing the walls as advertised. It might be better than nothing, but we have at times considered trading it in for a manual vacuum.
Business response:
Hi Cassandra, Thanks for the feedback on your Zodiac MX8 Elite Suction Cleaner. We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A product specialist will be in touch. In the meantime, here are some tips to check: 1. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to the sec... read more
Customer service is terrible. I was on hold for over 1.20 mins. I ended up handing up. The zodiac worked well the first day. It climbed up all the walls. The second day it barley can make it up any of the walls without falling back. I’ve checked all the intake lines and filters. No blockage. Suction on the device is still ok. Maybe it’s the wheels with the rotation not being that good.
Business response:
Hi Shane, Thanks for the review of your Zodiac MX8 Elite Suction Cleaner. We'd like to help you with the wall climbing issue. First, verify proper flow by counting the wheel rotations of the cleaner tracks. Next, ensure the hose float is positioned approximately 9" from the cleaner. For more detailed instructions, refer to the product manual, found here: https://www.zodiacpoolsystems.com:443/en/products/suction/mx8-elite. Our apologies for the long hold times; our call volume has been a bit crazy lately and we're wor... read more
Great product
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Paul! Your trust and satisfaction are our top priorities. We notice that your kind words don't match the rating on your review; please let us know if there is anything we can do to improve your experience. Swim on, Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,317 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is open now. It will close at 6:00 p.m.