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Zodiac MX8 Elite Suction Cleaner
About this business
2 months and works well , climbs walls. Unfortunately we noticed the pool liner now has numerous imperfections like something under liner has shifted , so bad it’s noticeable during day and much more at night with lights in. Maybe the Elite brush’s causing this ? I would have stuck with basic suction cleaner to prevented this , looks Awful ☹️
Business response:
Hi Shelby, We're sorry to hear about your liner! The instructions for this cleaner does include a notice for vinyl liner pools: Before installing your pool cleaner, examine the interior of your pool carefully. If the vinyl liner is brittle or has stones, wrinkles, roots or metal corrosion in contact with the underside of the liner, or has damage to the base material or supporting walls, do not install the cleaner before having a qualified professional perform the necessary repairs or liner replacement. This notice appl... read more
I still have not received my leaf canister,and did not receive my rebate check yet.
Business response:
Hi Steve, Thanks for choosing Zodiac! We hope that you are satisfied with your new cleaner's performance. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at Zodiac.com/RebateStatus or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933. Contact your retailer for updates on your Zodiac Cyclonic Leaf Catcher. Enjoy your pool time! Your Zodiac Team
I hate it I keep getting these stupid emails.
Business response:
Hi Patrick, We're sorry to hear about your poor experience with your Zodiac MX8 Elite Suction Cleaner! We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Zodiac Team
My pool has never looked so good
Business response:
Thanks, Clint! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Zodiac Team
We prchased the Zodiac at the recommendation of our pool retailer. It has been, at best, an “okay” purchase. It frequently gets stuck or just quits working, in addition to the expected getting stuck on steps or not climbing the walls as advertised. It might be better than nothing, but we have at times considered trading it in for a manual vacuum.
Business response:
Hi Cassandra, Thanks for the feedback on your Zodiac MX8 Elite Suction Cleaner. We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A product specialist will be in touch. In the meantime, here are some tips to check: 1. Confirm proper hose length for your pool. Refer to the section, "Determine Correct Hose Length" in the Owner's Manual. 2. Count wheel rotations to verify proper flow. Refer to the sec... read more
Customer service is terrible. I was on hold for over 1.20 mins. I ended up handing up. The zodiac worked well the first day. It climbed up all the walls. The second day it barley can make it up any of the walls without falling back. I’ve checked all the intake lines and filters. No blockage. Suction on the device is still ok. Maybe it’s the wheels with the rotation not being that good.
Business response:
Hi Shane, Thanks for the review of your Zodiac MX8 Elite Suction Cleaner. We'd like to help you with the wall climbing issue. First, verify proper flow by counting the wheel rotations of the cleaner tracks. Next, ensure the hose float is positioned approximately 9" from the cleaner. For more detailed instructions, refer to the product manual, found here: https://www.zodiacpoolsystems.com:443/en/products/suction/mx8-elite. Our apologies for the long hold times; our call volume has been a bit crazy lately and we're wor... read more
Great product
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Paul! Your trust and satisfaction are our top priorities. We notice that your kind words don't match the rating on your review; please let us know if there is anything we can do to improve your experience. Swim on, Your Zodiac Team
Does not work well. Clogs up the skimmer line if there are any leaves in the pool that it picks up. Sometimes it hardly moves if the suction is down as when the line gets clogged or partially clogged. Will not work with skimmer basket in place.
Business response:
Hi Sharon, We're sorry you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner! If you are in a leaf-heavy area, you may benefit from our Zodiac Cyclonic Leaf Catcher accessory (https://www.zodiacpoolsystems.com/en/products/pool-accessories/cyclonic-leaf-catcher). The Cyclonic Leaf Catcher traps leaves and other debris before they reach the skimmer, pump, or filter. If we can help any further, just reply to this email and we'll be in touch to assist! Regards, Your Zodiac Team
The vacuum is working climbing the walls, cleaning the bottom, the major issue is clogging the lines.
Business response:
Hi Maria, Thanks for choosing the Zodiac MX8 Elite Suction Cleaner! Your trust and satisfaction are our top priorities. You may be interested in our Cyclonic Leaf Catcher accessory to help prevent those clogs. Product details are here: https://www.zodiacpoolsystems.com/en/products/pool-accessories/cyclonic-leaf-catcher All the best, Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,307 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is closed now. It will open at 9:00 a.m.