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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
terrible let a stolen credit card purchase stuff after i notified them i asked them not to follow through with shipping to the thief but they went ahaead and continued shipping anyway.
Business response:
Dear ****, We're sorry to hear you've had a negative experience, and we understand your frustration. We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please give our team a call at **************. All the Best, Zoro Team
Seems to me there more worried about what there websites look like than delivering the right product.
Business response:
Dear *****, Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations. We'd like to discuss your experience so we can help fix the issue. When you're able, please give our team a call at **************. Best, Zoro Team
This was my first experience shopping with Zoro. I ordered tab weld nuts and was sent round weld nuts. When I contacted customer service they told me I was sent the correct product. The product sent and the product pictured and description do not match. The only saving ***** was the hassle free 30 day return/refund process. I hope this company will review and update their website to provide accurate pictures/descriptions of the products they sell.
Business response:
Dear ****, We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right. When you're able, please call our team at ************** and we'll be happy to help. Warmly, Zoro Team
The valve I ordered was shipped in a box that was not taped on the ends to keep it shut. So the valve pushed through one end and out the *** package. The *** driver shoved it back in the package and delivered. ***** was out of box and package. It is a brass water relief valve so hopefully it still holds water pressure like it should. Who knows how much it was thrown around. I didn't see damage of threads so will try and install to see if it is ok.
Business response:
Dear *******, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
The plastic on the containers were cheap. It is very thin and I am not sure it will even last this season. I purchased 10 containers and some had discoloration and one was cracked upon delivery.
Business response:
Dear ****, Thank you for taking the time to share your feedback. We always want you to be satisfied with the products and information on our site. We'd like to learn more about your order so we can fix the issue as quickly as possible. When you have time, please call our customer service team at **************. Regards, Zoro Team
ordered 4 filters only 2 were delivered called customer assistance we were told that they would take of it a week later no responce from zoro now zoro has our money and we only have 2 filters so we are going to re-order from somebody that can count and read an order form at least from 1-4 cut my looses and learned a lesson
Business response:
Dear *****, Thank you for your time and your feedback. We pride ourselves on providing great customer service, and we'd like to make things right for you. We would like to get some more details about your experience. If you're able, please call our team at **************. Warmly, Zoro Team
I placed an order for two different fans. I received one fan and a week later received an email saying they no longer had the second fan and my order was canceled. I placed another order for two fans. I received one fan and contacted customer service asking when the second fan would ship. I was told it would ship today. Well, tonight I received an email saying they no longer had the second fan and my order was canceled. But you can go to their website and order this fan that they no longer have!
Business response:
Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our customer service team a call at **************. Regards, Zoro Team
Everything was what I ordered (twp ********* bee traps) but I was double charged for my product that I purchased. My Order Number is: ********, I paid $44.92 twice for two ********* bee traps. Mistakes can happen and I hope we can resolve this issue. Thank you! ***
Business response:
Dear ******, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right. When you have time, please call our customer service team at **************. We'll do everything we can to correct the issue and get you back to work. Best, Zoro Team
They charged my card twice. One of the charges was refunded immediately, then it was taken back. I didn't want to pay for it 2 times.
Business response:
Dear *******, Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations. We'd like to discuss your experience so we can help fix the issue. When you're able, please give our team a call at **************. Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,068 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.