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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Due to frequent packaging issues we will no longer be using Zoro (or Grainger) for our industrial supply needs. Too many times heavy items are packaged in large quantity (sometimes along with sensitive/delicate equipment and supplies that are damaged as a result) and the boxes are damaged &/or breached resulting in missing items. Often there are no packing slips/documentation to determine what was lost which results in delays in remediation of issues, lost time, and a reduction of efficiency. Other industrial suppliers do no... read more
Business response:
Dear *****, Thank you for sharing your concerns. We understand that order delays and shipping problems are frustrating, and we never want you to experience issues with the products you receive from Zoro. We'd like to help ensure your order makes it to you as quickly as possible, but we'll need some more info first. To get started, please call our customer service at **************. Regards, Zoro Team
They were very inaccurate about their shipping and delivery times. Double the days they say they will ship, and then double the days they say youll get your orders. That is more accurate than what their site says it will be.
Business response:
Dear *******, We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right. When you're able, please call our team at ************** and we'll be happy to help. Warmly, Zoro Team
If they ever get an order right, I'll faint! Their website is the hardest to navigate of any I've done. Put in specific item and you will search several pages to find item needed, if find it at all.
Business response:
Dear ***** and ******, We're sorry to hear you've had a negative experience, and we understand your frustration. We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please give our team a call at **************. All the Best, Zoro Team
website blows hard. makes no sense. takes too long to find something.
Business response:
Dear *****, We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right. When you're able, please call our team at ************** and we'll be happy to help. Warmly, Zoro Team
Bad company and bad service. Never order from there again
Business response:
Dear ******, Thanks for your feedback. We're sorry to hear that your experience fell short of expectations. We'd like to discuss your experience so we can better handle this issue in the future. When you're able, please give our team a call at **************. Thanks, Zoro Team
Box arrived all torn up. Had to throw it away. A waste of money!
Business response:
Dear *****,Thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue with your order and would like to help.We'll need some more info to resolve the issue. When you're able, please give our customer service team a call at **************.Regards,Zoro Team
On Oct 22, 2024, I received an email from **** for notice of a partial shipment which was about to ship, and **** needed payment for $27 to ship it. I paid with my bank debit card (mistake) and for the next 12 hours I was invoiced every half hour for $27. Something like 18 invoices, all night long. Luckily I caught the fraud after the 3rd charge, and cancelled my debit card. But not before $83 was taken from my bank account. I have emailed Zoro and notified my bank, still no word from Zoro on the fraud. But they did send me ... read more
Do not shop here. You will never get your product. You will ever see is an "estimated shipping" dates keel estending until you give up. I repeat, DO NOT SHOP HERE, or hesitate to press the back button.
**************** okay. Website inventory and stock unreliable -- will accept orders and guarantee one day shipping to cancel the order due to their delays. They will remove any orders that have extended delays. I was assured that they would keep the order open due to the unanticipated 2+ week delay but I was surprised with the email of my order being cancelled and customer service informing me they're incapable of doing anything. This is a third party, drop ship business and has no control over shipping time, lead time, and ... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,069 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.