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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Your Destination for Business Supplies, Equipment & Tools Shop at Zoro and find millions of premium products from thousands of trusted brands, including tools, office supplies, industrial equipment, safety products, and much more. Discover everything you need to keep your business running at one convenient online supplier, with free shipping on orders over $50 when you sign in or sign up for an account. Count on great perks that make your shopping experience even easier, including Net 30 terms and tax-exempt purchases for qu... read more
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zoro service sucks After waiting over three days for a part I final called their CS LINE. BLA BLA BLA BLA BLA BLA After finally speaking to a supervisor BLA BLA BLA She said she would ship it overnight, that was 2 days ago. I will not get it until tomorrow 6 days WTF NEVER USE THEM AGAIN
Was a repeat customer - until I needed to make a return Was a faithful and repeat customer of Zoro. Then last month, needing to return an item that I believe to be incorrect, I became all too familiar with Zoro's deliberate foot dragging process in issuing a return refund. After returning the item per their instructions, I waited over 2 weeks and received no return acknowledgement. So called - was informed they had not received the return, and I should take that up with the carrier. I contacted the carrier who provided me wi... read more
Stay away from this company I ordered two steel stairs in February. They have delayed and replaced the order twice. Now they postponed the delivery to August. I called the customer service numerous times, Kim, Shannon, Jay, Liz, Erric, Ryan, and Lee (supervisor), each one of them said they would contact the manufacturer and update me the order. Non of these people ever did. The worst online store you can ever imagine!
Absolutely Horrible & Unprofessional - Crooked Placed an order with them and instantly my credit card was charged. They assigned a tracking number to my order and sent a confirmation of 3 day shipping. Two weeks later still nothing. Never shipped. After many excuses for having not shipped my order I cancelled. Even though the debit to my credit card was immediate when placing my order, it took 3 more weeks, 3 letters and getting the credit card company involved to finally get a refund. STAY VERY FAR AWAY!
Poor Quality Website I was directed to zoro.com by a price comparison tool I use, and let me preface everything by saying that I ultimately DID NOT purchase anything, but let me tell you why and it may factor into your decision as to whether or not to spend your money there. I am a Software Engineer, I have been for many years, and I specialize in Enterprise Web Application development (major web applications for large businesses). I began the shopping cart flow and decided to use PayPal to pay as I didn't trust a site I had... read more
Honey... its a ZERO. It was misspelled Zoro on the surface poses as on on-line retailer. However, they are too slow to function on-line. My order time line 01/11/18 made order 01/15/18 email customer service about shipping update 01/16/18 call customer service about shipping update. Told me it was in credit process review department. And they will decide on rather to ship to me or not. The credit process people told me they will not send my anything to my P. O box. Even though I placed the order with my credit card and home ... read more
Overcharge for their products I ordered 20 packs of 20 dishwasher pods. $55. They sent me one pack of 20 and said that is what the product is. Not 20 packs. So they charged me $55 for a $4 item. On the phone for 33 minutes to get resolved. How dare they charge that much! I recommend not buying from Zoro.
Never use ZORO, here's why Terrible shipping. Ordered my order july 8th -2017 called and spoke to two separate representatives, July 15 and today July 25 and my order won't get shipped until 3-5 days from today. Bull sh*t. Soooooo I won't get my order until August 4th. Literally 4 days shy of a month after I placed th order. LESSON LEARNED, stick to EBAY or AMAZON. THEY GOT THEIR SHIPPING AND HANDLING UNDER CONTOL AND ON TIME!
TWO SHIPMENTS DESTROYED BY THEIR TRUCKING THEY USE! I ORDERED DROP IN CEILING TILES AND THE METAL FRAME GRID, RECD. SHIPMENT FIRST TIME DESTROYED BY FED EX TRUCKING. REPLACEMENT ORDER SHIPPED BY REDDWAY, SAT IN PHEONIX AZ. ONE WEEK I CALLED AND WAS TOLD WE DO NOT DELIVER TO YOUR AREA! GIVE TO ANOTHER TRUCKING COMPANY, RECD TWO DAYS LATER AGAIN DESTROYED. THANKS ZORO FOR YOUR CUSTOMER SERVICE. I WAS TOLD THEY COULD NOT CONTROL THEIR SHIPPING SERVICE OR THERI PACKERS AT GRAINGER. YOU AND YOUR PEOPLE COST ME OVER $2000. 00 IN L... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3 star rating with 765 reviews.
When is Zoro open?
Zoro is open now. It will close at 6:00 p.m.