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21st Mortgage opened its doors in downtown Knoxville in 1995 with a staff of four, which included two of the company's founders; CEO Tim Williams and CFO Rich Ray. Today, the company has grown to more than 800 team members on two campuses. 21st Mortgage has contributed to the revitalization of downtown Knoxville and continues to actively participate and support local organizations in and around Knoxville, TN.
620 Market Street, Knoxville, TN, 37902, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 9:00 p.m. | |
Tue | 8:00 a.m. to 9:00 p.m. | |
Wed | 8:00 a.m. to 9:00 p.m. | |
Thu | 8:00 a.m. to 9:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Ranzey is the most caring, kind person excellent customer service! So kind so soft spoken working with me being in the hospital with my payments. Very very kind person. Every company should have a Ranzey! Thank you 21 mortgage for having such a caring customer service person
Business response:
Thank you so much for your kind words, Jeanna. We really appreciate you taking the time to share your experience with us. Thanks, 21st Mortgage Corporation
David T., was quick, and responded to my questions. His assistance was greatly appreciated. Thanks!
Business response:
Thanks for a great review, Richard! Take care, 21st Mortgage Corporation
Alex Lowe was able to help me out in multiple ways tonight. Much thanks to him!!
Business response:
Hi, George. Thank you for taking the time to leave us a review! We appreciate your feedback. Best wishes, 21st Mortgage Corporation
I have been absolutely thrilled with the customer service that I have received from this company. The last issue that I had Anthony Jackson was more than happy to take care of any problems. They have been absolutely helpful courteous and professional. I cannot think of doing business with anyone else. And I highly recommend them
Business response:
Thanks for a great review, Karen! Take care, 21st Mortgage Corporation
Jacob N is an absolute God-send. He is always so patient and kind each and every time that we speak. He is very professional and will work with in any way that he can.
Business response:
Thanks for a great review, Marlena! Take care, 21st Mortgage Corporation
My first few account reps were very aggressive, rude and left me feeling horrible. But Since Emily Calhoun has become my account rep, it has renewed my faith in people and in my mortgage company. Just a bit of kindness and understanding goes a long way. She is helpful and never makes you feel like a horrible person for bad things happening. Her supervisor Briana is just as awesome. They really listened and helped me when I was in a jam.
Business response:
Hi, Becky. Thank you for taking the time to leave us a review! We appreciate your feedback. Best wishes, 21st Mortgage Corporation
Kayla and Zach have been so helpful at 21st if you need a home they are the ones to go to they have been so helpful and friendly they have worked with me when I have gotten in a bind and never rude these two people right here are my go Kayla and Zack Thank yall so much for also being on top of things and helping me out yall are Amazing
Business response:
Thanks for a great review, Nettie! Take care, 21st Mortgage Corporation
Gavin Shaw was THE BEST! In an extremely emotional and financially low point , Gavin was kind, emotionally sensitive to my situation, and most helpful. Gavin has a way with people, he lets you know that he understands your needs. I don't plan on any more of these situations, but if they do happen, I hope to hear Gavin"s helpful voice.
Business response:
Hi, Karen. We are pleased to hear that you had a great experience! Thanks for taking the time to share with us. Thanks, 21st Mortgage Corporation
I recommend 21st mortgage above any other lender. I've had the pleasure of speaking with many great employees who are an asset to 21st. Justin Owens is one of those great ppl, very friendly and polite also. Even when you go into past due range, 21st does not call and harass and make you feel inadequate as a human like most collectors. They try and work something out to benefit you and them. I would not want my home financed with any other company. If I make another major purchase, 21st will be my 1st choice. Thank you Justin... read more
Business response:
Thank you so much for your kind words, Jessica. We really appreciate you taking the time to share your experience with us. Thanks, 21st Mortgage Corporation
21st Mortgage Corporation has a 4.9 star rating with 13,346 reviews.
21st Mortgage Corporation is closed now. It will open tomorrow at 8:00 a.m.