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8x8
About this business
Customer service is non-existant. I have been trying to get someone to cancel the account and they are no help.
This is the best VOIP service I have had for my business (4 lines). They have done a mediocre job with tech support. I wasn't upset from that, just not impressed. Some of their techs are clueless as to how the service and software works, but once you get a person that knows it, the service and support is great. Then a headset broke. It is under warranty. I am going on TEN DAYS of messages back and fourth with their team. Tons of questions, some blank messages from their team just so they can put my claim back into "waiting... read more
communication with 8x8, specifically my sales rep has been terrible. Follow up from 8x8 is weak. Customer support is nearly non existent. 8x8 was highly recommended. I can't really express what a disappointing and frustrating experience I've had.
To start with have Technical Support call at they time they scheduled. Fix our issues. We purchased in March 2020. The sales rep was very happy to help and instilled confidence. From there it was downhill. We had to get things up and running ourselves and the phones have been nothing but trouble since. Calls are dropping midstream. Challenges with the system all the way around.
Why did you change the name of my account? I want to delete "recent meetings" Stop harasssing me with your bots. I am sick and tired of your bots. I need an email from a REAL person at 8x8, not bots.
Business response:
Hello Interchange, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We have escalated your concern to our support. We will be reaching out with support solution on this Cheers, 8x8
We have been trying to solve an issue since last Friday and a supervisor was going to reach to us. We are still waiting. Our client specialist is a joke since she does not show up and today an agent literally yelled at us and hanged up. We have been customers since 2014 and we are being treated horrible. The worst part is that no one seems to care.
Business response:
Hello Andres, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please send us email and provide us the ticket reference number for the issue? Please email it on social@8x8.com Cheers, 8x8
Spotty service at best. My line eventually stopped letting customers through and then wouldn't even let them leave a voicemail. Support was uninterested in fixing it and barely spoke English. I've spent over 2 months trying to cancel and the cancellation team just keeps trying to set up an appointment with me but then doesn't call even if I do that. It's astounding that a cant just call the billing dept and sort this. They apparently don't have phones... AT A PHONE COMPANY.
Business response:
Hello Kalon, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We have tag along the person working on your case to schedule a call for you. Cheers, 8x8
Trying to do a partial cancellation of lines and each time I call I am told to wait for a call back that never happens. Case - C2400223
Business response:
Hi Mary, sorry to hear you are having issues reaching out to our cancellation support. As we check the ticket, the agent working on the case is asking for the best callback time from 8am to 3pm pst so they can reach out. Thanks
Really, after I came back to 8x8 there non-cusomer service has not changed. I have found MS teams to be a better product. We use MS teams all day anyway, I can actually file a support ticket and get an actual response back within minutes not days. If we ask for a supervisor or the next level of support we do not get any kickback from them about that, unlike with 8x8. There has been no change during COVID about ms support or hours. In addition, watch out for the EXTRA that this guy will get you for after you sign up for ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. Can you please share with us the ticket number for your cancellation case and your account information on social@8x8.com? Regards, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.