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8x8
About this business
poor customer service for setting up account. On hold for hours (as long as 6 hours) M-F waiting for someone to answer in the port dept only to find at end of day, there was still no one. Even the customer support rep could not get anyone or any answers. No one to resolve problems that occurred. High price too.
Business response:
Thank you for your feedback. Please send us an email with your account information to social@8x8.com so we can assist with resolving your concerns.
never used all the futures
Business response:
Thanks for your review! If you'd like to learn more about the features you haven't used, please feel free to give us a call at 1-888-898-8733. We'll be happy to walk you through anything you're unfamiliar with.
It is cumbersome to use your system. I am trying to get daily missed call reports sent to our staff (as they can't seem to look it up themselves). The reports we are getting are blank. But I know we have missed calls. Very Frustrating.
Business response:
We definitely understand your frustration and we'll be happy to help. Please send us an email with your account information to social@8x8.com.
I've been trying to get an account/billing issue resolved since early November 2018, with zero progress. Our account manager changed, and he has been very nice and escalated the ticket, but it's been nothing but empty promises and zero action. Additionally, your Virtual Office features, particularly the messaging, does not work well on Mac. I'm still trying to get the billing issues resolved, but since you asked for feedback I'm giving it - perhaps this will finally get someone's attention. At this point, I would never re... read more
Business response:
Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please email us at social@8x8.com with your account information so we can take a closer look at these issues for you.
Service was not as promised. Configuration issues with phones. Dropped calls, ghost calls, lost faxes. Went back to our previous VOIP carrier. Difficult time getting out of contract.
Business response:
We deeply regret that we were not able to make this work out for you. but we'll certainly review your experience so we can improve moving forward.
8x8 program charades my computer after I get a call. Worked fine then something changed. Removed software from my PC.
Business response:
Hi and thanks for your feedback. We'd like to help figure out what's going on so please feel free to give us a call directly at 1-888-898-8733.
It was absolutely horrible from the beginning. I had nothing but problems just trying to get my number to ring. It took about 2/3 months of my business line being in active because I could find anyone to help me. Once I got the help my cell wouldn’t ring only the land line and still couldn’t find anyone to help me fix the problem. So I decided I wanted to cancel. I had called 4 times to cancel and no one would help me cancel the service. Luckily I finally was able to cancel. I would highly recommend staying away from 8x8
Business response:
So sorry that we were not able to provide you with the ideal outcome. We'll review your account and experience to make improvements.
Product worked horribly. Customer service was non-existent.
I emailed to get tracking information for my phones. It took nearly a week for them to reply that they had already been delivered (a neighboring business had signed for them). A couple of months later I got a notice that my service was going to be disconnected if I did not pay my bill immediately. Oops. So I logged on to their website to setup my credit card on Autopay. Unfortunately their payment processing through their website was broken. So I called customer service. I leave a message and get no response that day. The ... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.