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8x8
About this business
The product is pretty good, but the customer service is terrible. Just terrible. There really is no customer service, they just send links to troubleshoot that send you in circles. That is unacceptable when paying a hefty monthly fee.
Phone system has never worked accordingly. Several "Cases" were established with great technical support. The last "FAILURE" case I submitted took 8x8 over 5 days to respond to.Two stars because I believe the problem ultimately lies with my Internet carrier/Router. BUT..in doing due-diligence I talked at length with 8x8 before signing up and you knew the system I was using. Currently the system is erratic and not accomplishing what I need for my business so based on the fact that you cannot provide what I signed up for...I ... read more
I was terrified to switch from At&t to internet based phone service. I bee with 8x8 fir close ti a year now and coukdn’t be happier.
Worst customer service. Bill issues which gave me a very hard time. Customer rep doesn’t know how to do their job.
1) I was told several times there would be no problem on receiving a local phone number which turned out to be a lie. 2) After I signed up, I was then told by the same sales rep who lies that my onboarding specialist could get me a local number. She stated she would send me a link to schedule the onboarding. After sending her several emails over a week stating I hadn’t received the link, I finally received it. 3) When I clicked on the link, the soonest availability wasn’t for several weeks. 4) While you expected me to put... read more
I am in the process of moving my customers over to ring central after the abysmal failure of 8x8 to get my last client implementation ever to work properly. Keith Hill keith@nitro-tek.com 919-623-6120
Your service is spotty at best.
I called many times and have never received a call back. The service is horrible!
I signed up for an account and paid a deposit. The account was rejected shortly thereafter and this company refused to refund my deposit. I did a charge back through my bank and received my deposit back, not from 8x8 but through my bank who got it back from 8x8. Since then I have received numerous requests for payment over many months even though I never had an open account and was not allowed to use the platform at all. Not a single one of the demands for money ever included an method of contacting them and my attempt to re... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.