This profile has been claimed by the business owner or representative.
8x8
About this business
I still have an open repair ticket with 8x8. Case # C1547929 . The initial response was by someone who do not even read the request for repair. Maybe they can repair the problem in 2020. Not impressed. No follow up.
Business response:
Apologize for the delay in getting back to you. We will escalate this internally and have an 8x8 product specalist reach out.
No follow up as requested. Customer service pass you off an never owns issues to help. Sub par company and organization after weeks and multiple calls and emails still no follow up or help. Run from this company. I know this is not a real review platform but will go to all other platforms also as they dont care about clients or would have helped
Since you are insisting i leave a review. Here it is... There is nothing to make right. you left our company without phone service for a day. always had issues with the system not working properly from day one and when you would fix one issue, another would pop up. We canceled service and went with ring central and have had no issues what so ever since. Also you insisted on charging us the full cancelation fee instead of dropping the price for your failure of decent service.
Business response:
Thank you for your review. Your feedback is vital to our growth and when it comes to making improvements on how we can better serve our customers. We will be reviewing your account thoroughly and sincerely apologize that you didn't have a better experience with us.
Not really helpful. Lack of going the entire process to resolve an issue
Business response:
So sorry to hear this! Please email us at social@8x8.com and we'll be happy to help you with any outstanding issues.
It'd give it zero stars but that's not an option. Disastrous for my business reputation to have no working phone for months and then to lose my phone number permanently because they didn't port it or let me know it was impossible for them to do so until it was too late. Every person I spoke to said it was someone else's fault and they couldn't help me.
Business response:
Hi Darcy. We never want you to feel like you can't get support from us as we work hard to provide our teams with the tools to guide you to success. Please email us at social@8x8.com with your account information and we'll dive further into this for you.
Our experience with 8x8 was absolutely horrible. I've never experienced such poor customer service in my entire life. We were misled during the entire sales process and were told that 8x8 offered services required by our business, when in fact, they did not. Before signing up with 8x8 I even had our sales representative confirm via email that what our business needed was offered by 8x8. After discovering that everything we were told was false, we sent in notice to cancel our contract with 8x8 and were promised a refund. Inst... read more
Business response:
Thank you for sharing your experience. We apologize that you have not been getting the assistance you need from us. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward.
Very unreliable service with no concerns for people trying to run a business, constant problems with the phones not working and not being able to send faxes, not happy with this company as we switched 3 months into running our business to a more reliable company
Business response:
Thank you for your review. We'll be happy to help with these issues so please email us at social@8x8.com with your account information and we'll follow up from there.
terrible customer service
Business response:
So sorry to hear this! Please send us an email with your account information to social@8x8.com so we can help turn your experience around.
Massive call quality and call drop off issues with the iOS app. Really important part of our business. I expect better from 8x8.
Business response:
Thank you for your review, Tom. Please email us at vom@8x8.com so we can better assist you with these issues.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.