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8x8
- Technology
- Campbell, CA
About this business
System fails after every update. Too many issues on the VCC side.
Business response:
Hello Justin. Can you please provide us with your 8x8 phone number? We would like to follow up with you on this to see what we can do to address the issues you are having. Thanks! - Joseph@8x8
Dear 8x8 I could not find where to write on your FB timeline so I'm doing it here. This concerns your 8x8 Customer Satisfaction Survey emails. Point blank: THEY ARE USELESS (EMPHASIS). Why don't you meet with some end-users and have an exchange of ideas. There is so much potential and room for new initiatives, but you have to listen to the end-user. These 8x8 Customer Satisfaction Survey don't help out. Is like saying--do you like it? Yes/no. This gives you no insight into why one likes it. Anyway, I love 8x8 but you are... read more
Your customer service is really bad.
We use 8x8 at our office and are very happy with the service and phones. I am giving 8x8 2 stars because we've been having such a horrible time getting the replacement parts. One of our conference phones drops calls. After looking into it, the problem seems to be caused by a frayed Power Over Ethernet Cord. Our Account Manager sent us the incorrect parts twice. In addition to the parts being wrong, they're also poor quality. We were sent a Power Over Ethernet Adapter Cord and the power part does not stay connected (you press... read more
We have been with 8x8 for over 1 year now. There phone service has simply been great.
Business response:
Thanks for your valuable feedback.
One of the phones we purchased one month ago is defective. But the technician blamed us for not using Verizon's router. Taking their advice to get a new router they recommended, but still not being to make it work. it has been almost two weeks. We purchased 6 extension with 3 Cisco phones, the other two phones works, testing the defective unit with same port and same cord that the working phone us. Every time, we have to spend a couple of hours on the line trying to get it resolved. However it got disconnected every time bef... read more
HORRIBLE! This company treated us horribly. The customer service was nasty to my team. You had to work with your sales associate, even though I did not work well with her, I was not allowed to switch. When I did open a new line with someone else she freaked out and called and emailed me. Then when we went to relocate our office they kept charging us. They shut off our phones before, but all of a sudden we had to pay off a contract fee that we never heard of. Once we gave them our credit card they then proceeded to bill us ev... read more
Tech support is useless. Unless you have 10+ hours to waste while these dropout techs Google the answer - go elsewhere.
Bar far, 8x8 is the absolute worse VOIP soft phone virtual desktop system I have ever used. There system has gone down leaving me helpless with my customers. Basic level support is very limited. Upper level support never ever gets back to you even after multiple ticket requests. Again, I have never had worse service with any other company in working with my business. Never again. Btw- I am a soft phone user using the virtual office desktop software. I would never recommend just because of their lack of response in service. E... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.