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8x8
- Technology
- Campbell, CA
About this business
As a franchisee I am not allowed all of the benefits 8x8 has to offer. My franchisor owns the system and my number. Consequently I am but a mere extension not a phone number in the eyes of 8x8. So, the app is not available to me. I attempted to use the app unsuccessfully. I called support and they would not assist me without the password on the account. It was several weeks before I was informed by my franchisor, not 8x8, that since I am but a mere extension, that I cannot utilize the app. I pay $200 a month so I would... read more
I have had more calls dropped in the last 6 months. For whatever reason the service has not been as good lately. Sometimes I can't get the line to work and I know it isn't my internet connection. I will look for another carrier if this continues.
poor follow up !
Very poor total lack of support or service
Phone swap Eric V. Fortmeyer 9:56 AM (4 hours ago) to tamsupport Hello -- anyone home in TamSupport? Hello !!! This Still needs completed --- 8 days -- how long will phone swap take !!! Anyone?????????? ---------- Forwarded message ---------- From: Eric V. Fortmeyer Date: Fri, Sep 25, 2015 at 11:05 AM Subject: Re: Phone swap To: tamsupport@8x8.com, Hello -- anyone home in TamSupport? Hello !!! On Fri, Sep 25, 2015 at 11:01 AM, Eric V. Fortmeyer wrote: Any follow up ? 48 hours 2 days -- ? On Wed, Sep 23, 2... read more
8x8 Support has been nothing but amazing, the billing department though is questionable. You have to keep an eye on your bill or it gets ridiculously out of hand.
Poor service and you don't keep your word. I tries for 10 days to get through to someone to cancel our service. Of course you waited until after we billed so you could charge us an extra month. I was told by someone in your account services department that they would reverse the charge. It's been 5 months so it looks like that's not going to happen. That explains why they said it was unnecessary to give their contact information. We left because your lack of support department only cares about getting the customer off the ph... read more
Too complicated. Not at all user friendly.
Dropped calls and random transfer issues - finally gave up and transferred service to another provider.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.