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8x8
- Technology
- Campbell, CA
About this business
It is never a good idea to send a survey when the service went down two weeks in a row. Prior to that the update didn't work over our VPN and your operations team told us the problem was ours. After much research trials and tribulations it was found the root cause was with 8x8 and thus we have not ran the latest update.
I've had a terrible experience with 8x8. Customers could not call in on one of our lines and when tech support couldn't fix it we tried to cancel and are still being charged months later. Worst customer experience I've ever had.
The voice quality of the system is horrible. It is constantly cutting in and out, has a lot of static and is generally unacceptable.
Business response:
Thank you for your feedback, William! We sent you a private email.
0 stars. The product did not work as advertised. The tech support could not resolve the problem when they finally called about two weeks after placing a service request. They charged $200 when I quit because the service did not work as advertised. Don't bother
Business response:
Thank you for your feedback, Raymond. We are looking into your situation and appreciate you bringing it to our attention.
We were very unhappy with your lack of technical support and your ability to come up with a solution to our issue caused by not having ethernet wireless phones available. You workaround only allowed us to receive one incoming call per day. Everything else went straight to voicemail. When you have a preschool and parents can not reach us, they tend to panic. If you are shopping for a preschool and can not reach someone, you go elsewhere. When I tried to cancel the service I was told by billing I had to go through account serv... read more
Business response:
Hey Tom. Thank you very much for your feedback! We sent you a private email.
Too complicated and not very reliable.
Business response:
Hello Colleen and thank you for your feedback! We sent you an email as we would like to gather some more specific details regarding your experience. It is our goal to make our service better so we can provide you with a quality product.
DO NOT USE 8x8, I run an online business and my phones have been down for 3 days, I cannot get anyone to give me any reason or resolution. I lose money every day and i dont even get a phone call from anyone. I have used them for years and in days they will put me out of business... BUYER BEWARE!!!!
We have had to return half a dozen times to fix the same things over and over. Avoid 8X8 were going to leave. All we want is A working voice mail, with 3 boxes Our office telephone number to show up for all lines, not the line numbers. we checked the box, over and over but clients still ask "what's this number you're calling from?" The line to ring at the front desk, then the second admin desk then my office. Never ever happened. A person who actually knows what they are doing when I call and isn't training on my call.... read more
Business response:
Thank you so much for your feedback, Bruce! We have sent you a private email.
The service was very inconsistent and the tech team seemed ill-equipped to solve the issues. Servers were upgraded without notifying us as a customer and as a result, we lost our ability to dial out on several occasions. 8x8 seems to be focused on developing their large corporate client relationships and not those with small business owners. We were a customer for years and gradually watched the service levels drop off. On top of that, 8x8 continues to raise our rates (as much as a 30% rate hike last year). I would not r... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.