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ADS-1500W
About this business
Junk! I have several scanners and this is by far the worst scanner I have ever purchased. Can only scan one page at a time or it will pull multiple pages through at once. Biggest POS I have purchased.. Just threw it in the trash, where it belongs!
The 1500 is a bottom of the line scanner. It has limited features and capabilities but at least the features it has work. The 2700 I purchased was an absolute disaster. If you want to waste time and money purchase the 2700. If you want helpful tech support find a different company. If you have any issues just save yourself time and frustration eat the loss and throw the unit away.
Bad At Its Job The scanner constantly pulls multiple sheets of paper through it and quickly jams. Avoid this scanner at all costs.
Jams Very Often I use this scanner at work. It jams all the time and even forces jams on one paper scans somehow by changing their direction when they pull the paper in.
Has a large delay when using USB I use this to scan to a USB, and it has a delay of almost 1 minute with each scan, sometimes it times out and cancels the scan. The scan quality is good when it works, but it takes so long that I wish I had bought another product. I have tried contacting user support. They responded relatively quickly initially, but when I responded, they did not respond. Never found a solution to my problem.
Business response:
Thank you for taking the time to review the Brother ADS-1000W scanner. I appreciate your feedback to help improve of our service and your opinion is very important to us.I want to help with getting this issue resolved with the scanning delay.Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Mac Review - Pitiful in all respects - avoid AVOID avoid unless you love self-punishment So, say you have 8 receipts... about how many do you think you'll be able to scan. How about 3 or 4, because if you have one that is longer than a legal piece of paper it is "too long" (Really REALLY) and of course you'll get a crash out of the brother Control Center which is bad, bad, bad... as in, it crashes all the time in a Mac. Say you have 20 pages to scan, how many will the scanner stick together, well about 3 or 4. So, will you b... read more
Business response:
We apologize for the disappointing experience you’ve encountered with your Brother ADS-1500W scanner. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Cannot rename file - freezes up I have had this scanner for about 1 year. Initially, it worked beautifully. Fast, reliable and no issues. Now, whenever I scan something, and attempt to open or rename the file, there is a little blue circle that just spins & spins. I have to go to the Task Manager to stop the process. Very frustrating. I have downloaded the software from the Brother's website. It works fine for a couple of days, then goes back to freezing up. Unable to reach anyone at Brother to find a solution and unable to ... read more
Business response:
Dear Wild Turkey, we apologize for the disappointing experience you’ve encountered with your Brother ADS-1000W Scanner. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Paper misalignment is a big issue. The driver disk provided with the product is not good for Mac with recent update. I had to download the driver from Brother, but it was not updated for a good run at Mac. The worst issue is that the pages are often mislaligning and I have to help aligning by hand. Brother should be more aware of these issues.
Business response:
Thank you for taking the time to review our Brother ADS-1500W scanner. Your feedback is very important to help us improve our product. We would like to help with the issue of misaligned pages and Mac drivers and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Very light duty use only! The quality of scans is quite acceptable, but don't even think about this for office use! It's fine to scan a couple of pages a day, but has great difficulty feeding more than one or two pages at a time. It jams with multiple sheets and tears the pages you are trying to copy.
Business response:
Thank you for taking the time to review our Brother ADS-1500W scanner. Your feedback is very important to help us improve our product. We would like to help with the issue of feeding and tearing pages and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Frequently asked questions about ADS-1500W
How is ADS-1500W rated?
ADS-1500W has a 4.1 star rating with 1,200 reviews.
When is ADS-1500W open?
ADS-1500W is closed now. It will open tomorrow at 9:00 a.m.