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ADS-1500W
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Not only will it work poorly, it will enrage you the entire time. This is among the worst products I have ever purchased. The hardware is fine, it's the software that renders it unusable. The majority of the settings just don't get applied, and when they do they aren't stored so you'll have to navigate the worst user interface since 1997 if you want to set it all again. All of the online help is geared for people who are initiating scans from their machine with a connected USB, which I have to assume is approximately zero pe... read more
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can help you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
I know Brother makes good, long-lasting products I know Brother makes good, long-lasting products, but this one is HORRIBLE. I dread scanning on this because I know I'll have to scan over and over again without the pages clumping up. Sometimes, the thing can't even take 8 pages! Why do I have to sit here for 25 minutes trying to scan 8 pages??? I'm trying to run a business. I bought 2 of these thinking it would speed up the work. I just dread it. Good luck. I hope it works better for you.
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate this scanning issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
Good scanner but frustrating to use sometimes. Using this scanner is often frustrating. I had this setup to email me the pdfs, but it often says that it runs out of memory, when scanning a two or three page document. So I have to scan using a usb instead. Not a show stopper but annoying when it has the capability to scan and email. When I used it last I had to factory reset it because it would not scan anything.
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please reach out to our customer support team by using the following link so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
80% of Documents require re-scanning, sometimes multiple times. I bought this scanner to make capturing documents more efficient and hassle free, but my experience has been the opposite. The biggest issue is that I have to scan documents multiple times because it always misses a page or two in the stack. It grabs two pages at a time so I constantly have to check to make sure the total number captured matches the document. It also has a tendency to feed into the scanner at an angle which is another reason the scan job has to ... read more
Business response:
I see you are having difficulty with this scanner and I would like to help. Here is a link to some steps that may resolve the feeding issue: https://help.brother-usa.com/app/answers/detail/a_id/74311 If you continue to have trouble with the machine after following the steps above, please feel free to reach out to our customer support team via chat, email, or phone by using the following link so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
HATE IT DESTROYS DOCUMENTS .....HATE IT
Business response:
I am sad to hear you are not satisfied with this machine. Please use the following link to reach out to our customer support team so we can further investigate this issue: https://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
Scanning few papers is headache, if one gets stuck ... Scanning few papers is headache, if one gets stuck cant delete from the ones scanned sucessfully, had to redo from start. You cant preview the scanned pdf untill you save it.
One Star Takes minutes, MINUTES to scan a page in duplex mode. Throwing it away and getting Fujitsu or Epson.
Business response:
I am sad to hear that you were dissatisfied with this machine and would like to help. Here is a link to a solution that may resolve this issue - https://help.brother-usa.com/app/answers/detail/a_id/75937 If you continue to have problems after following the steps above please use the following link to reach out to our customer service team to investigate this issue - http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS1500W
Can't recommend I really hate this machine. I've had it for 6 months so I have had plenty of time to form an opinion. We are a small business that scans around 50-100 pages a day. This thing jams all the time and is unreliable. I gave it two stars because it scans really fast when it works and it was relatively easy to connect over wifi to 6 different computers. But I can't recommend it. I use is sparingly at this point and have replaced it with a great machine from a brand that rhymes with blEpson. Also - I replaced the sep... read more
Multipage Issue Received my new ADS1500W in February 2017. A friend whose identical model has performed well recommended it. Mine does everything well except feed multipage docs one page at a time. Always feeds at least two or more pages together. I scan so infrequently, I didn't discover this for several months. Because of my lack of need for multipage scanning (very rare), have decided to live with it (hand feed it) at this late date rather than deal with the hassle of returning. Buyers beware. Read the reviews. I'm not th... read more
Frequently asked questions about ADS-1500W
How is ADS-1500W rated?
ADS-1500W has a 4.1 star rating with 1,200 reviews.
When is ADS-1500W open?
ADS-1500W is closed now. It will open tomorrow at 9:00 a.m.