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All My Sons Moving & Storage
- Movers
- Carrollton, TX
About this business
Location details
2400 Old Mill Road, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I spoke to Ashton at the all my sons in the Carrollton location over the phone and she did not properly introduce herself. Ashton later responded by saying "who is this?" I was calling to get some information on something. Then she had an attitude and said "I'm not the person to do that, I'm a direct you to someone else". Then she hung up on me and I was not directed to anyone at all. Ashton is unprofessional at her job and is unfit for the position.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
If I could give this company a zero, I would. My father is a combat veteran, senior citizen and on a fixed income. They quoted one price and then charged triple that for moving a bed, some boxes, a couch and a table 4.1 miles away!! They used bait and switch tactics by loading everything up, and THEN having you sign paperwork, where they disclose a fuel charge, surcharge and who knows what else. Who in their right mind is going to say take all of it off the truck and leave? At that point, they know they have you!!! They unlo... read more
Business response:
Thank you for contacting us, Allison. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
All my sons is a big rip off, they charged me 1400. To move 1 bedroom 5 miles down the road to another 1 bedroom on first floor, charged 450.00 for gas and travel , had to pay first to get my stuff , talked me into 175.00 for insurance I didn't need, DO NOT USE them , they quote you one thing then they charge you something else , NEVER Again
Business response:
Thank you for contacting us, Sharon. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
My son contracted this company for a long distance move from Houston to Phoenix. They bought insurance for the trip. When they got to destination over half their furniture and belongings were damaged. It was determined they transferred all their goods to an LTL carrier...Old Dominion. Then, they refused to honor the claims through insurance and offered a 1/3 of the cost of what was damaged. DO NOT USE this company for long distance!
Business response:
Thank you for your patience throughout the claims process Benjamin. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore ... read more
When we moved we had to put everything in storage for 10 days. We hired All My Sons in Fort Worth (closer to the house) to take everything from storage to the house. Welp, they screwed us royally, they never told us "if we didn't take it apart we don't put it back together" we have a king size sleep number bed and a regular queen that just sits on the frame. Neither of these beds were put together I had to pay $$$ to have the manufacturer come and put it together. I just got off the phone with the second mover when he to... read more
Moving 15 furniture pcs. 8 miles. no packing needed. Bedroom set, 2 small sofas, tv, 3 pictures. They charged me $1440 for $700 estimate and would not unload until I signed. They destroyed hand made dresser and 100 year old table moving them 50' to living room. Pushed dresser off ramp. Any company but this
Business response:
Thank you for bringing this to our attention Fred. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
If you are on a budget or facing a recent layoff, I would recommend considering other options before booking here. I reached out to the company looking for a quick move due to my situation and mentioned my budget constraints. I appreciated their prompt response but was disappointed when, after taking my deposit, I didn't receive a callback as promised within 30 minutes. As my move date approached, I attempted to check on my appointment time. Without consulting my availability, they proceeded to book my appointment. When I i... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inco... read more
This is a terrible company. Don"t use them. My experience is similar to other one star reviews, so the details would be redundant. You'll really be in trouble if the movers break or damage your belongings. They are rude and evasive and make it as difficult as possible to collect on the claim, even if you've purchased moving insurance as part of your package. Don't expect any satisfaction from the claims department. Take the time to find a company that stands behind their promises and service. This is not it!!
Business response:
Thank you for reaching out. We appreciate you sharing your experience. We are committed to providing the highest level of service to our customers and recognize that we have room for improvement. Our sincere apologies for not meeting your expectations. Thank you again for your time. Best regards, Marie Senghore Community Coordinator
I should have read the reviews. they are charging 18% for the fuel. what BS is that and they do not state that boldly in the quote so that you wont find out until the move is done and your stuff is on their truck. they claim i was informed BS. I should have got a U-Haul and hired people to help instead of this Rip off company. Value is trash with this company. I can literally copy and paste what someone else wrote here few days ago and I wont be wrong. $156 in materials $209 for fuel for a 20 mile move (Garland to Princeton ... read more
Business response:
Thank you for contacting us, Michael. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,854 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.