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All My Sons Moving & Storage
- Movers
- Carrollton, TX
About this business
Location details
2400 Old Mill Road, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Customer service representative named Kennedy or Kendall wasn't very nice on the phone when I called to inquire about a move. I ended up still using this company and the movers were extremely nice. I would have recommended this company to our friends who also move around a lot because we are all in the NFL but I won't be doing that.
Business response:
Thank you for taking the time to share your experience Lauren. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any... read more
They lie! On top of lies. Contract for intrastate move says in Remarks "30fter needed.." and they sent a 26 footer. At the end of loading they left a long list of my belongings on the ground. They promised to go back to first address and restore my belongings to my new address. They promised service and return calls. Called Customer Service and was lied to that they would resolve the incomplete move. I did the only thing possible, having paid in full, and contacted my credit card company for a charge back for 1/3 of the amou... read more
Business response:
We are sorry Galv. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
The lady on the phone was very friendly and helpful. Quoted an estimated cost of about $600. Seemed okay since I was moving a 1 bedroom apartment less 2 miles. She said it was $197/hour and since everything was already boxed up, shouldn't take more than a couple hours but with their minimum (1 hour drive time), I could live with the $600 estimate. The guys that came out were very nice, polite, and helpful. The entire move including the 2 mile trip took about 3 hours. Then they show me the bill. The company had included... read more
Business response:
Thank you for contacting us, Scott. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
The movers were great and very efficient. when I called to schedule they did not mention a gas surcharge and and trip fee which totaled to about $350 on top of The hourly fees for two guys. the total trip for this was less than 10 miles round trip, including to the storage facility I will not use them again. This is the Dallas/Carrollton location.
Business response:
Thank you for contacting us, Mary. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. T... read more
I am really disappointed in the pricing . I moved 15 minutes away and paid 1000 plus. I was the first stop and was charged for fuel in addition to travel time of an hour automatically 30 min to me and 30 min back to the business. It took the movers 5 hours for a 2 bedroom apartment. although I do admit the movers had difficulty getting a table in the door . this resulted in a table not making it in the apartment but in my garage after it has been scratched up because it got stuck. DO NOT USE THEM. I would have not have bothe... read more
Business response:
Thank you for contacting us, Val. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Th... read more
Never again. We were at a deadline to move out. They tried to cancel and reschedule. They were supposed to be here at 9 am. It is five thirty pm with no sign of them
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore ... read more
I have used this company 3 times before with no issues however during this last move they placed heavy boxes on top of other boxes which couldn't support the weight when they loaded my things into my storage unit. As a result, several items were crushed and broken. I have provided proof they were responsible and they refuse to compensate me for even a fraction of what was damaged. Some of these are one of a kind antique plates that can't be replaced. I was only seekikng $150 to replace the items I could and they denied my ... read more
Business response:
Thank you for your patience throughout the claims process Terri. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 844-238-8715 if you have any questions.
if I could I would give them--1. first of all, I did not hire them. I stay in the senior community, we had to move out then back in due to renovations. At the meeting they promised to pack and unpack everything. they did't. I have a bad back and shoulder. this moving aggravated it. the same was when I was moving back. the worse thing is that their storage was not accessible for us. they brought back my furniture infested with bedbugs. they don't answer to my claim. they ruined my antique lamp and offered me $8 for it 'to... read more
Business response:
Thank you for your patience throughout the claims process Elena. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 844-238-8715 if you have any questions.
-For a very small move, mostly boxes pre-packed, they never returned my $100 deposit or deducted it from the final balance. The move was within a 10-minute distance between two places in the Allen area. They did not inform me there would be an extra labor cost of $337, but they added that. Then, they tried to forcefully charge me for insurance that I had previously declined, and they also attempted to charge me for extra material that was not used. The only acceptable part was that the movers were polite and reasonable. Howe... read more
Business response:
Thank you for contacting us, Shazli. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.3 star rating with 6,595 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.