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All My Sons Moving & Storage
- Movers
- Carrollton, TX
About this business
Location details
2400 Old Mill Road, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Grace was my first contact in the call center and was Fabulous!!! First of all, Quote was Not explained appropiately and ended up being much more than expected. And, yes, I realize prices have gone up since last move almost 5 years ago. Sent 2 men and seemed slower than my previous moves over the years. All boxes were marked and I am sure they were tired, but everything wasn't even put in appropriate room, which will cause wasted time to rearrange and put away. Will not use again and Do Not recommend. I do suggest to plan y... read more
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
Everything was completely wrong. The movers were AWESOME!!! Aaron/Eric was rude and mean. Told the movers just to leave our stuff on the curb cause they wanted them to pick up another job. The quoted us 249$ with a 100$ deposit. Came out to be $$515. Look elsewhere they're not a good company to go with.
Business response:
Thank you for taking the time to share your experience Zemana. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any... read more
This moving company is a scam. I wish I had time to review this crap of a company. I was quoted a price for a simple move of bedroom furntiture. from one location to another for 15 miles. When they arrive to the destination with my furniture they invoiced me a price that was 85% higher. Yes 85%. When I called to discuss the charges the manager named Doug didn't want to honor the quote and laughed while hanging up. I'm a veteran and integrity and honesty goes along way with me. IAM NOT A DISGRUNTLE CUSTOMER. PLEASE STAY AWAY... read more
Business response:
Frederick, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your ... read more
Be warned - the nicest people on the phone... The worst communication and dependability on the day of our move! The noon arrival promise...turned out to be 5:15 PM. ' "Sorry, sorry" seems to be a word they use frequently. When they brought the boxes in at the destination, the boxes labeled " Fragile" with padded wrapping, after a 30 minute drive, had broken dishes. Oh, their review comments make you think they care, and want to improve. Clearly they don't. Check other review sites, they are not good.
Business response:
Thank you for bringing this to our attention Todd. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
Customer service representative named Kennedy or Kendall wasn't very nice on the phone when I called to inquire about a move. I ended up still using this company and the movers were extremely nice. I would have recommended this company to our friends who also move around a lot because we are all in the NFL but I won't be doing that.
Business response:
Thank you for taking the time to share your experience Lauren. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any... read more
They lie! On top of lies. Contract for intrastate move says in Remarks "30fter needed.." and they sent a 26 footer. At the end of loading they left a long list of my belongings on the ground. They promised to go back to first address and restore my belongings to my new address. They promised service and return calls. Called Customer Service and was lied to that they would resolve the incomplete move. I did the only thing possible, having paid in full, and contacted my credit card company for a charge back for 1/3 of the amou... read more
Business response:
We are sorry Galv. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
The lady on the phone was very friendly and helpful. Quoted an estimated cost of about $600. Seemed okay since I was moving a 1 bedroom apartment less 2 miles. She said it was $197/hour and since everything was already boxed up, shouldn't take more than a couple hours but with their minimum (1 hour drive time), I could live with the $600 estimate. The guys that came out were very nice, polite, and helpful. The entire move including the 2 mile trip took about 3 hours. Then they show me the bill. The company had included... read more
Business response:
Thank you for contacting us, Scott. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
The movers were great and very efficient. when I called to schedule they did not mention a gas surcharge and and trip fee which totaled to about $350 on top of The hourly fees for two guys. the total trip for this was less than 10 miles round trip, including to the storage facility I will not use them again. This is the Dallas/Carrollton location.
Business response:
Thank you for contacting us, Mary. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. T... read more
I am really disappointed in the pricing . I moved 15 minutes away and paid 1000 plus. I was the first stop and was charged for fuel in addition to travel time of an hour automatically 30 min to me and 30 min back to the business. It took the movers 5 hours for a 2 bedroom apartment. although I do admit the movers had difficulty getting a table in the door . this resulted in a table not making it in the apartment but in my garage after it has been scratched up because it got stuck. DO NOT USE THEM. I would have not have bothe... read more
Business response:
Thank you for contacting us, Val. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Th... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,854 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.