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All My Sons Moving & Storage
- Movers
- Carrollton, TX
About this business
Location details
2400 Old Mill Road, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
This company is a total scam. Don't waste your time or money. We booked a simple move (one floor down) which would have been their easiest of the day. We confirmed - they took a $100 deposit for the time slot (8:30-9:30 am, first move of the day)... that time came and went. We called the main number, no one answered. It has an automated message that literally just says: "We'll text you!" (They don't.) And then we found an operations number... that lady "Sarah" told us: "Oh, so sorry, the movers got 'confused' and went to som... read more
Business response:
John, we sincerely apologize for being unable to complete your move as scheduled. Our team puts in every effort to prevent cancellations and deliver as promised, and we regret that we fell short in this case. We also apologize for the delay in processing your refund and understand how frustrating that must have been. At All My Sons, delivering the best service and prioritizing our customers is a daily commitment, and your feedback will be essential in helping us improve. Best regards, Marie Senghore Community Coordinator
Absolutely non-responsive. Asked for a quote three times to move a dresser and a bed. No quote. No reply. Nothing. I wanted to use a local company in my town but they apparently don't want my business. Not worth the hassle.
Business response:
We’re very sorry to hear about your experience. This is not the level of communication we strive to provide, and we sincerely apologize for not getting back to you. We value every customer and your feedback will be shared with our team to improve our responsiveness. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention. Best regards, Marie Senghore Community Coordinator
Terrible customer service. Thieves. Avoid at all costs. Reported to the BBB. 70" TV and a Milwaukee tool set just don't grow legs and disappear.
Business response:
Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, thank you ... read more
I spoke to Ashton at the all my sons in the Carrollton location over the phone and she did not properly introduce herself. Ashton later responded by saying "who is this?" I was calling to get some information on something. Then she had an attitude and said "I'm not the person to do that, I'm a direct you to someone else". Then she hung up on me and I was not directed to anyone at all. Ashton is unprofessional at her job and is unfit for the position.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
If I could give this company a zero, I would. My father is a combat veteran, senior citizen and on a fixed income. They quoted one price and then charged triple that for moving a bed, some boxes, a couch and a table 4.1 miles away!! They used bait and switch tactics by loading everything up, and THEN having you sign paperwork, where they disclose a fuel charge, surcharge and who knows what else. Who in their right mind is going to say take all of it off the truck and leave? At that point, they know they have you!!! They unlo... read more
Business response:
Thank you for contacting us, Allison. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
All my sons is a big rip off, they charged me 1400. To move 1 bedroom 5 miles down the road to another 1 bedroom on first floor, charged 450.00 for gas and travel , had to pay first to get my stuff , talked me into 175.00 for insurance I didn't need, DO NOT USE them , they quote you one thing then they charge you something else , NEVER Again
Business response:
Thank you for contacting us, Sharon. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
My son contracted this company for a long distance move from Houston to Phoenix. They bought insurance for the trip. When they got to destination over half their furniture and belongings were damaged. It was determined they transferred all their goods to an LTL carrier...Old Dominion. Then, they refused to honor the claims through insurance and offered a 1/3 of the cost of what was damaged. DO NOT USE this company for long distance!
Business response:
Thank you for your patience throughout the claims process Benjamin. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore ... read more
When we moved we had to put everything in storage for 10 days. We hired All My Sons in Fort Worth (closer to the house) to take everything from storage to the house. Welp, they screwed us royally, they never told us "if we didn't take it apart we don't put it back together" we have a king size sleep number bed and a regular queen that just sits on the frame. Neither of these beds were put together I had to pay $$$ to have the manufacturer come and put it together. I just got off the phone with the second mover when he to... read more
Moving 15 furniture pcs. 8 miles. no packing needed. Bedroom set, 2 small sofas, tv, 3 pictures. They charged me $1440 for $700 estimate and would not unload until I signed. They destroyed hand made dresser and 100 year old table moving them 50' to living room. Pushed dresser off ramp. Any company but this
Business response:
Thank you for bringing this to our attention Fred. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,862 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 7:00 p.m.