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All My Sons Moving & Storage
- Movers
- Raleigh, NC
About this business
Location details
7417 ACC Blvd., Raleigh, NC, 27617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Quite possibly the worst experience I've ever had moving. Avoid it like the plague. Completely unprofessional and fraudulent billing practices.
Business response:
Matthew, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your ti... read more
I used this moving service and my experience was terrible. I moved from Raleigh to Fayetteville. After loading the movers did not go directly to Fayetteville and said they would meet me there. I found when unpacking I was missing a large wardrobe box. Lots of beautiful clothes stolen.
Business response:
We are here to assist you Lawanda. We're sorry to hear about the missing items from your move. Our goal is to ensure a seamless move for our customers, and we regret that this wasn’t your experience. Please give us the opportunity to help! Email us at wecare@allmysons.com or call 844-238-8715. Please include your Customer ID (CID) reference number or the phone number linked to your move. Thank you for your time. Best regards, Marie Senghore ... read more
Extremely dissatisfied. Overbilled on the hours worked, very inefficient two man crew. Took them 5 hours to load up what amounted to a 10' x 15' storage unit worth of stuff, half of which was already packed boxes. Spent too long wrapping furniture way more than necessary. One guy spent half of the time continually rearranging furniture on the truck. I had to carry out half of the boxes myself to get them to finish the job before dark. Then a third guy showed up and finally they got it in gear to finish. With him leading, the... read more
Business response:
You deserve the absolute best experience Scott. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number assoc... read more
I'm not a customer and never will be after my daughter's experience with AMSM&S......she was given a quote that she agreed to with a deposit. Two days before her move she got a call from a representative of the company at 4:59 pm. The representative changed the amount by hundreds of dollars with no change in the situation from my daughter's end. He spoke fast and didn't asked her any questions or give her a moment for her to respond. The call ended with quickly as he spoke and she was left with a lot of questions she wasn't ... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inconv... read more
The men who did our move were fabulous..hardworking, courteous, careful, wasted no time. HOWEVER, pricing was NOT transparent. We moved 3 miles and were not informed that we would be charged $159 on top of hourly rate. Also, we were charged for all sorts of packing materials. I must say things were over wrapped. $80 to box 1 TV! And 3% charge for credit card use. Would they have really allowed the driver to receive cash payment? Happy with my moving guys and tipped them accordingly...NOT happy with AllMySons as a comp... read more
Business response:
Thank you for contacting us, Nicole. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
These movers are a rip off. They charge an hour for the drive to your house and then no matter how long it takes. In my case 15 minutes they charge for 30 min. plus a bunch of misc fees. The movers themselves do a great job but the billing that they don't tell you about is terrible.
Business response:
Rebecca, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're gratefu... read more
1 star is generous. We paid extra for 3 movers to move a 3 bedroom house. We had everything packed in boxes, and all of them were stacked in the garage. The only things in the house were pieces of furniture. It took the movers almost 5 hours because they spent most of the time doing everything together as a party of 3 chit chatting. Sometimes 1 would sit and watch the other 2 do things. Once my husband started moving things on to the truck is when they actually started working smarter. There was a different crew that delive... read more
Business response:
Thank you for bringing this to our attention Jenn. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
DO NOT USE THIS COMPANY! They do not stand behind their work. This list of things they did not do according to their contract is lengthy such as not taking items they were supposed to, not putting things they had taken apart upon delivery. Calling them has not done any work, they refuse to accept their responsibility in a botched move.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
DO NOT USE THIS COMPANY...If I could give this company a -1MillionI, I would. It started off feeling great about hiring this company by speaking to Cody the Assistant Manager. He verbally told me the price would be $159 which included Travel and Labor. I gave my $100 deposit. I asked several times would it be more he said no. I got a confirmation and it is was still $159. The day of the move at 2:00 I received an invoice for$159. The team arrived at 2:11 p.m. The finished the job at 3:15 p.m. Cody was very disrespectful whe... read more
Business response:
Thank you for contacting us, (Customer’s Name). We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Thank you for your time. Best regards, Marie Senghore Community Coordinator
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,106 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.