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All My Sons Moving & Storage
- Movers
- Raleigh, NC
About this business
Location details
7417 ACC Blvd., Raleigh, NC, 27617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
This was the worst experience with movers. Despite multiple confirmations prior that All My Sons would be at our CT house on the contract date, they didn't show up. We called multiple numbers to figure out what was happening. Hold times were over 30 minutes long. We finally got in touch with our move coordinator Ron and he told us a crew was actually on the way. To be more sure, we eventually reached a Hartford, CT office employee that told us that our move was now being coordinated by the Stratford, CT office. Bruce f... read more
Business response:
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated ... read more
All My Sons was the first moving company I had hired, and I would never use them again. At first, they seemed on top of scheduling, but started calling asking to add people to the crew, saying it would cut down significantly on the time needed to move, so I agreed. The crew was given bad instructions from the intake phone call (they were told, apparently as a joke gone bad, there was a grand piano to move...there was not). They arrived an hour after they were scheduled to start. I was quoted an estimated amount of time for t... read more
Business response:
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated ... read more
No initial inventory taken, so no sign-off for goods received. Three items not delivered (maybe not loaded on truck). No receipt received for final payment for move. Everything seemed rushed, careless. Would not recommend this company for your move.
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon. Best regards, Marie Senghore Community Coordinator
Quite possibly the worst experience I've ever had moving. Avoid it like the plague. Completely unprofessional and fraudulent billing practices.
Business response:
Matthew, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your ti... read more
Extremely dissatisfied. Overbilled on the hours worked, very inefficient two man crew. Took them 5 hours to load up what amounted to a 10' x 15' storage unit worth of stuff, half of which was already packed boxes. Spent too long wrapping furniture way more than necessary. One guy spent half of the time continually rearranging furniture on the truck. I had to carry out half of the boxes myself to get them to finish the job before dark. Then a third guy showed up and finally they got it in gear to finish. With him leading, the... read more
Business response:
You deserve the absolute best experience Scott. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number assoc... read more
I'm not a customer and never will be after my daughter's experience with AMSM&S......she was given a quote that she agreed to with a deposit. Two days before her move she got a call from a representative of the company at 4:59 pm. The representative changed the amount by hundreds of dollars with no change in the situation from my daughter's end. He spoke fast and didn't asked her any questions or give her a moment for her to respond. The call ended with quickly as he spoke and she was left with a lot of questions she wasn't ... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inconv... read more
The men who did our move were fabulous..hardworking, courteous, careful, wasted no time. HOWEVER, pricing was NOT transparent. We moved 3 miles and were not informed that we would be charged $159 on top of hourly rate. Also, we were charged for all sorts of packing materials. I must say things were over wrapped. $80 to box 1 TV! And 3% charge for credit card use. Would they have really allowed the driver to receive cash payment? Happy with my moving guys and tipped them accordingly...NOT happy with AllMySons as a comp... read more
Business response:
Thank you for contacting us, Nicole. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
These movers are a rip off. They charge an hour for the drive to your house and then no matter how long it takes. In my case 15 minutes they charge for 30 min. plus a bunch of misc fees. The movers themselves do a great job but the billing that they don't tell you about is terrible.
Business response:
Rebecca, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're gratefu... read more
1 star is generous. We paid extra for 3 movers to move a 3 bedroom house. We had everything packed in boxes, and all of them were stacked in the garage. The only things in the house were pieces of furniture. It took the movers almost 5 hours because they spent most of the time doing everything together as a party of 3 chit chatting. Sometimes 1 would sit and watch the other 2 do things. Once my husband started moving things on to the truck is when they actually started working smarter. There was a different crew that delive... read more
Business response:
Thank you for bringing this to our attention Jenn. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 7,070 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.