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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good service from the contractor that was sent out
Business response:
Dear Vanessa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Things could not have been easier with AHS when I needed a new water heater. They assigned my contractor quickly who was great to work with. Thank you American Home Shield
Business response:
Dear Cindy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
The company chosen by American Home Shield to perform the work didn't seem to care about the timeframe for fixing the problem. Technician showed up a week later, only to have to order a part which will take another week to deliver
Business response:
William, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.
Business response:
Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.
Most vendors are excellent. But when there is a vendor that does not do as expected, the customer is required to wait for the vendor to repeatedly mess up before the American Home Shield fixes the problem. That is very disappointing. This is the purpose of the contracted services from the beginning (intent of avoiding this type of runaround).
Business response:
Carlita, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
I have been with AHS for the past 8 years. The only negative aspect to the program is the price. It started at 56 dollars a month with a 75 dollar service cost, to its current rate of 113 dollars a month and a 100 service call. Out of all my claims I only had to fight one which AHS eventually approved. Still worth the value giving the rising costs of everything else, but a little disappointing.
Business response:
Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
I like American home shield because It’s Amazing and easily fix your Appliances I definitely recommend this to my family and friends….
Business response:
Nighat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
I like that whenever I have an issue, they always have contact me right away to get the issue resolved
Business response:
Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
I liked the promptness and the overall help with the my water heater when it exploded.
Business response:
Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,855 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.