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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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***** this company. They have some positive attributes but when you need services they will try to s**** you over. If you call a contractor for emergency situations before you call them, your claim will be denied. Use your own service provider...sure, but not until we say so. It doesn't matter if you call on the same day...sorry. Minor technicality on paper causes you to not get coverage when needed most. Horrible terms and conditions are more important than customer service. Total money grab policy. Don't waste your time & ... read more
Business response:
****, ARW reviewed your account and claim history. The records do not support that the failure was reported to ARW on the same day it occurred.Customers may use their own licensed service provider; however, the service agreement requires the failure to be reported and the service authorized before diagnostic or repair services are completed. This allows ARW to review the reported condition, approve the service, and determine coverage before costs are incurred. A claim can be initiated through the ****************** ARWs auto... read more
They have very poor customer service unless you are spending money on one of their services. I stayed on hold for over 45 minutes trying to cancel. They sent a tech that was incompetent. Stay away
Business response:
******, were sorry to hear that your experience with ARW Home did not meet your expectations. We understand how frustrating extended hold times can be, particularly when trying to address an account request, and we appreciate you bringing your concerns to our attention. We also take feedback regarding our service providers seriously and have reviewed the service history associated with your claim. While the diagnostic findings and claim determination were confirmed following review, we understand that you were dissatisfied w... read more
If i could leave zero stars i would. They tell you they cover specific categories of home repairs on the phone then deny it later when you make those types of claims. They do not tell you fees and fines or renewal policies then take money from you to cancel. Almost every time I called the person I talked to could not help me then would hang up during transfer. They do not take responsibility for any mishaps and will not push you to someone higher to talk to just state they will terminate the call and hang up. I made 3 claims... read more
Business response:
We take the concerns raised in this review seriously. Coverage decisions are based on the customers selected plan, its applicable terms and limitations, and the findings associated with each service request.Following the customers conversation with management, he was advised that his cancellation and billing concerns would be addressed. Appropriate action has since been completed on the account. ********************** remains committed to providing professional, respectful customer service.
Absolutely terrible experience with ARW Home.Our ** went down during a boiling-hot weekend in the middle of summer in **************. We initially couldnt get anyone from ARW Home to respond, so I had to call another company to get someone out. They topped off the refrigerant, but unfortunately that did not fix the problem and the ** froze up again.When I finally reached ARW, they first assigned us an ** professional who, as it turned out, had been out of business for months. When I called ARW back and explained this, they i... read more
Business response:
Were sorry for the frustration this experience caused, particularly during the summer heat.The ARW-authorized technician inspected the system and reported no mechanical failure, confirming that it was cooling and maintaining the thermostat setting at the time of service.The technician also documented that, before his inspection, a contractor independently hired by the homeowner had added several pounds of refrigerant and reported that the system was overcharged, which could contribute to the reported freezing. When additiona... read more
I would not recommend this company for a home warranty service. Their customer support is difficult to get a hold of and not very pleasant to deal with. Additionally the wording on their contracts are very vague giving them room to deny just about any claim. They are unclear of their service expectations and overall a very frustrating company to deal with. When submitting a claim we were told it was denied because we had a diagnostic test done prior to contacting them. The diagnostic test was only done because we were not su... read more
Business response:
ARW reviewed the name, email address, and ZIP code provided with this review but was unable to identify a matching customer account or claim. Accordingly, we cannot verify that the experience described concerns ARW Home or substantively address the allegations presented.ARW Home
It was great in the beginning but now very horrible . Bc of the low reimbursements - the service providers cancel after they come out to assess and try to fix the problem , wasting your time and making the issue potentially worse. So now, you have to wait for another service provider to be assigned and come out which takes days . Great service ARW - another client lost to your incompetence .
Business response:
We regret that this experience did not meet the customers expectations. We take concerns regarding service delays and provider performance seriously. The matter has been escalated, and the claim remains active as we continue working toward resolution in accordance with the Service Plan terms.ARW Home
Worse home Warranty company ever!! Total SCAM. I have been without ** for 5 weeks!! For $120 they sent an ** guy to look at my ** and he said it is an electrical issue. Electrician came and said it is the ** and took pictured. Mean while I don't have a working ** unit. I have called at least 5 times to ARW and they say my claim is being moved to a higher level and someone will call me soon. I have never received a call back and still have a broken ** unit. I left a negative review on Trust Pilot and they wanted my contact in... read more
Business response:
ARW understands the customers frustration; however, the documented claim history provides important context not reflected in the review.An HVAC provider was assigned the same day the air-conditioning claim was opened. Following the providers evaluation, an electrical inspection was recommended, and a related electrical claim was opened and assigned.The claim has remained active while ARW obtains the information necessary to finalize it in accordance with the Service Plan terms. Our records also reflect multiple unsuccessful ... read more
As a homeowner, you rely on a home warranty to give you peace of mind when things break down. Sadly, American Residential Warranty did not deliver for me. I paid a $100 fee for a service call that never actually happenedthe plumber simply never showed up. When a company takes your money upfront but fails to provide the service or issue a hassle-free refund, its a red flag. Ive since canceled my policy and wanted to warn others to save your hard-earned money and look at alternative providers.
Business response:
Were sorry the experience did not meet your expectations. However, our records do not support the statement that no service call occurred. The claim was opened on July 28, and a service provider was assigned within minutes that same day. The provider attended the property, evaluated the plumbing issue, and submitted findings.The claim was administered in accordance with the Service Plan terms, and ARW remained prepared to proceed. However, the customer elected to cancel both the requested repair and the Service Plan before t... read more
I thought I was speaking with American Home Shield. Once my confirmation email came through after the charge, I realized I had been misled. I asked *** ***** ******** to reverse the charges on the same recorded phone call and was told *** would get some one to assist and I was sent to customer service . No answer. I then called his direct number and it was not his number. I was misled on this call. I specifically said I was a real estate agent and we have a relationship with *** and did not tell me that he was with ARW and p... read more
Business response:
*****, we are sorry to hear about your experience and appreciate you bringing your concerns to our attention. We reviewed the available account records and call recording. The recording does not substantiate that another company was referenced during the sales conversation; however, we regret any confusion or frustration you experienced.Your cancellation request was received within the 30-day money-back guarantee period. Your account has been canceled, your full refund has been submitted for processing, and no further paymen... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,831 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.