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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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*** extremely disappointed with this warranty company through my experience communication was poor responses were delayed and getting assistance when I needed it was frustrating promises were made but the level of services I received did not meet my expectations as a customer I expected timely support an clear information regarding my claim but instead I was left feeling ignored and unsupported a warranty company should provide peace of mind and unfortunately that was not my experience I would not recommend this company base... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.At ARW Home, we strive to provide timely communication and responsive customer service, and we understand how frustrating it can be when those expectations are not met. We appreciate the opportunity to have spoken with you directly regarding your concerns and value the feedback you provided.Customer feedback plays an important role in helping us identify opportunities for improvement, and we remain committed to enhan... read more
My family and I realized the air condition unit stopped working throughout the home. I created a claim on 5/20/2026 and paid the deductible. On 5/21/2026, I received a phone call from a technician that was hired to complete the job, who found the problem and reported that he would send the invoice to the company, to return on 5/22/2026 between 2:00-2:30pm. We waited on him to come and he never showed up. On 5/23/26, me and my family all called, texted, and left voicemails to see what's going. Every day since then we have rea... read more
Business response:
Thank you for your feedback.ARW understands that the loss of air conditioning can be disruptive for any household. Customer concerns are reviewed through the appropriate channels and handled in accordance with the terms of the Service Plan.ARW remains engaged in the claim process and continues to work with all parties involved regarding this matter. We remain committed to providing professional service and assisting our members throughout the claims process.Sincerely,ARW Home
The warranty sounds great, until read the fine print; that they wont send you until they have your money. I just applied on 5/28/26, and they took the funds while I was still on the phone with **** *****, the sales person. They sent the paperwork and I read over it; they break down all of the components in appliances and half of them are not covered. Also, they hav a limit on how much they pay for replacement and the most they will pay for a replacement is $600.00, and thats if the item is under 10 years old. I called, on 5/... read more
Business response:
Thank you for your feedback.Consumers are provided with the opportunity to review the Service Plan terms and conditions, including coverage details, prior to utilizing the plan. If a customer determines that the selected plan does not meet their needs, ARW offers options to discuss alternative coverage plans as well as the protections available under the membership agreement.ARW processes cancellation requests in accordance with the terms of the Service Plan and remains committed to providing customers with clear information... read more
NEGATIVE 1 MILLION STARS!!!! AVOID LIKE THE PLEAGUE!!! These people have fees for everything! They DO NOT PAY REPLACEMENTS OR ANY FIXES OVER $600! AVOID AVOID AVOID!!!!!!!! I cancelled the policy 6 DAYS (TODAY) after they took my monthly payment and I was told they are not going to refund me the prorated portion of the $$$ they took out of our account. ********************** ARE THEIVES!!!!!!!!!!!!!!!!!!!!! They process a claim where the repair was $5368.89 and they were only going to pay $650. Leaving us with an out of pock... read more
Business response:
Thank you for your feedback.ARW respectfully disagrees with the characterization of the company and the services provided. Home warranty coverage is administered in accordance with the terms, conditions, exclusions, and applicable coverage limits contained within the Service Plan. Claim determinations, cancellation requests, and any applicable fees or refunds are reviewed and processed pursuant to those provisions.While customers may not always agree with claim outcomes or coverage limitations, ARW remains committed to admin... read more
# 1) Freezing day in Feb 2025 in N ******** at 7am on a Friday (ARW's company could not come until at least Monday just before 5 pm)My husband said we had no heat! I was not looking for a tune up ... we had NO HEAT! So called back to ARW and asked if I could use another professional since too long to wait until monday.(#1) They said yes and then submit a claim. OK Found ****** ******* (MJ)... to us in 1 hr.. ** performed a thorough evaluation of the system to determine the source of he problem. Per MJ, "Came out to find The ... read more
Business response:
Ms. ******,We understand your frustration regarding your heating claim and appreciate the opportunity to respond.Our records reflect that ARW Home assigned a service provider for the reported no-heat condition; however, the dispatch was cancelled at your request before our technician was able to evaluate the system. You elected to proceed with a contractor of your choosing and later submitted documentation for reimbursement review.During the review process, the documentation provided did not contain sufficient diagnostic sup... read more
THE WORST COMPANY TO DO BUSINESS I PAID FOR 8 MONTHS TRIED TO FILE A CLAIM 4 DAYS LATER STILL HAS NOT BEEN ASSIGHNED A PLIMBING COMPANY THEY GUARANTEE 24 TO 48 HOURS WELL THEY LIED!! THEN ASKED TO CANCEL WAS TOLD I WONT BE REIBURSED A PRORATED AMOUNT I'M JUST ASSED OUT! ALSO WAS TOLD IF THE LEAKING TOILET NEEDS ANY COMPONETS SUCH AS (WAX RING, ETC...) THEY WONT FIX THEY HAVE RECEIVED OVER ****** IN MONTHLY FEES I TRIED TO UTILZE THEM FOR THE 1ST TIME AND ENCOUNTERING THE WORST SERVICE EVER! IN THE FUTURE WHEN STARTING A HOME... read more
Business response:
We understand your frustration and appreciate the opportunity to address your concerns. At the time your review was submitted, your claim had not exceeded the standard 2448 business hour assignment timeframe, and our ***************** was actively working to secure a service provider for the reported plumbing issue.During your interaction with our team, the coverage associated with your selected plan was also reviewed to help explain applicable terms, conditions, and certain non-covered items so that expectations regarding c... read more
When you want to cancel it's almost like they don't want to cancel very unprofessional then they keep putting you on hold making other offers when you keep telling them you want to cancel
Business response:
Thank you for your feedback. Were sorry to hear that your cancellation experience did not meet expectations.Our goal during any cancellation request is to ensure customers are fully informed of their options, including any available benefits or resolutions that may still be available under the plan. While this may involve presenting alternatives prior to finalizing a cancellation, it is intended to provide value and ensure customers are making informed decisions.Your feedback is important and will be used to continue improvi... read more
Every time we call to get something fixed they want you to pay more money on top of the monthly payment. We called them for electrical issues the guy came out and didnt even diagnose the issue just looked at it and said I cant fix it. We called them when we had no heat for months they sent someone out and they said we need a whole new system and they couldnt fix it, we called someone on our own they fixed it in 20 mins. We called them for other issues also and its the same they dont do it or they cant fix it. I never dealt w... read more
Business response:
We appreciate you taking the time to share your feedback. We have reviewed the account and would like to provide some clarification.The claims referenced were reviewed and handled in accordance with the terms and conditions of the agreement. For the heating claim, a resolution was provided toward the covered portion of the claim. For the electrical claim, the issue was determined to be outside of coverage. As a courtesy, the service fee for that visit was refunded.All outcomes are based on the terms and conditions outlined i... read more
This company is very unscrupulous with their conniving trickery to persuade me that they were not giving me my money back under their 30 day back guarantee. On 02-23-2026 I paid $69.99 and on 03-23-2026 another $69.99 and I cancel the service on 03-25-2026 in which it had only been 28 days since February only have 28 days and because I open a claim for my clothes washer they wanted me pay $125.00 just to open the claim. Since my washer was over 10 years old they was only pay out $300.00 including parts and labor. I got a est... read more
Business response:
We appreciate you taking the time to share your feedback and would like to clarify the details of your account. Our records show your plan was purchased on February 23, 2026. The 30-day money-back guarantee begins from the purchase date. When calculated from 02/23/2026 through 03/25/2026, this reflects a full 30-day period. Your cancellation request was made on March 25, 2026, which falls at the end of that 30-day timeframe and outside of the money-back guarantee eligibility. For this reason, a full refund is not applicable ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,806 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.