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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This company tried their best on not to refund my money. They found a loop hold on not doing the work on my home. I was told by the sale *** that it would cover my water pipes at my home. . Then find months later and several payments paid that they dont cover it, they refuse to do the coverage. They also refuse to refund my payments. Arw have good saleman to sell their polices, they will say everything you want to hear just to sell a policy, even if what they are telling you is not covered.
Business response:
Thank you for sharing your feedback. We understand that this situation was frustrating and that the outcome was not what you were hoping for.Service requests and coverage determinations are reviewed based on the terms and conditions of the service agreement selected. These agreements outline the specific systems, components, and circumstances that are eligible for service. While our goal is always to provide clear information during enrollment, claim outcomes must be handled in accordance with the provisions of the agreement... read more
I am very disappointed in the company. I have only been with them a few months and on my first claim, they refused. My sump pump stopped working and basement flooded. My friend (who is a plumber) came and found that my electrical outlet had shorted out and not plumbing problem. My friend came over and asked if we had our septic emptied as all the snow we have had caused his to overflow. My husband went out and it was full. I called your company since I do have septic coverage. I could barely understand the person but she kep... read more
Business response:
Thank you for taking the time to share your experience. We understand how frustrating it can be when a home issue occurs, especially early in your membership, and we recognize that this was not the outcome you were hoping for.For quality and accuracy, all of our calls are recorded and reviewed. Based on the information referenced in your review and the claim documentation, the determination was made in accordance with the terms and conditions of the service plan, including the required service and authorization process. Thes... read more
DO NOT USE THIS MONEY HUNGRY COMPANY!!! When you file a claim, they wont reimburse you the full amount if you use your own service provider. If you decide to wait on their providers, it will take MONTHS for a resolution. They evade status calls or make up stories. They schedule people to come to your house without your approval of appointment times with very little notice. The technicians they send do not know what the problem actually is, so your time and money are wasted! My freezer seal system stopped working. 5 months an... read more
Business response:
Thank you for your feedback, Ms. ****** We understand your frustration. After review, we confirmed the remaining issue required manufacturer service, and you were advised to contact the manufacturer directly for assistance. At your request, the service agreement was canceled, and no cancellation fees were assessed. If you would like us to review your account status or any remaining questions, please contact our **************** team at ************** so we can assist you on a recorded line. Thank you.
trouble filing a claim, purposely misleading to not send someone to help. If a person paid their contract, waited their 30 days and call months later and *** not remember exactly when the issue started they should not hassle you and just send someone out. Scammers, any reason to not fulfill their end of the contract. Do not buy their services obviously, ****** learned, just another corrupt company out there.
Business response:
Thank you, Ms. ******* for your feedback. We understand your frustration and appreciate the opportunity to clarify.When a claim is initiated, a date of failure or approximate timeframe is required to determine eligibility. This is a standard requirement across home warranty providers, and our representatives are not permitted to create or assume a breakdown date. During the recorded claim call on February 9, 2026, you advised that the plumbing issues had been ongoing for several months, and a breakdown date of July 11, 2025 ... read more
New customer to the ********************** service I was in the process of searching for a residential warranty company starting in October. I secured services by paying $54.99 as I was in pursuit of researching others.I decided to select other companies due to the constant harrassment of phone calls and text messages my husband and I started to receive when they were no longer able to auto debit payments.I thoroughly expressed to several agents and management that the amount of calls are concerning. Their actions lead me to... read more
Business response:
Thank you for your feedback. The calls and text messages referenced were related to a failed payment attempt and were made to advise that the account required an updated payment method.The account remains pending due to the unresolved payment. If you would like to discuss your account status or available options, our *************************** is available to assist.
I only wish I could write a zero. Please review all of the One stars before you consider purchasing this. They are right on track with their evaluations. I was scammed by this company as I ordered the plan for everything covered to the max and they dont want to pay anything. My last issue was with the ceiling fan and they agreed to pay $300 toward the fan and labor which wont even cover the fan portion. They wont pay that until I have it fixed and sent them a receipt that they will approve or disapprove.I also had a large de... read more
Business response:
*****, thank you for sharing your feedback. Were sorry for the frustration you experienced.After your escalation, our team contacted you directly and confirmed that we would move forward with ordering your selected ceiling fan through Lowes and coordinating installation on your behalf, so you would not need to pay out of pocket or manage reimbursement.While coverage limits and deductibles are outlined in the Terms & Conditions, we do strive to work with our customers to find solutions when possible. We appreciate the opportu... read more
I've had an absolute terrible experience with this company so far.We submitted for a claim because our furnace has broken parts. They gave me one buy out option... I had to pay the rest of the year's premium for them to not even meet the full coverage amount that they promise. So they force you to pay out your entire year's premium to simply use the coverage they promise.Separately, I had to request a new contractor to come out because the original one they assigned to me never contacted me and had HORRIBLE online reviews. T... read more
Business response:
******, thank you for sharing your concerns.We would like to clarify a few points for accuracy. You enrolled with ARW on 11/7/25 and opened a heating claim one day after your plan became active, at which time only two monthly payments totaling $129.98 had been made. The assistance offered under your plan exceeded the amount paid into coverage, which is consistent with how home warranty plans operate.The buyout option discussed was optional. You were also offered the opportunity to proceed with repairs with a small out-of-poc... read more
This company *****. They make the customer think we will help you, but file a claim amd you will see how they lie. They sucks and I encourage everybody who has a contract with them, cancel it immediately. Hit it where it hurts in their pocket. I bet you they will honor what you pay for, good service, not a company who ***** you off. That's all I have to say.
Business response:
Thank you for sharing your feedback. We understand that claim outcomes can be frustrating, and we appreciate the opportunity to clarify the facts. Your claim was reviewed and handled in accordance with the Terms and Conditions of your plan. To resolve the matter, you accepted a buyout, which may be used toward service outside of the warranty. This resolution finalized the claim. While we regret that you remain dissatisfied, the claim was administered fairly, transparently, and in compliance with your coverage. Escalations... read more
We have experienced a nightmare with this company and everyone needs to cancel their policy and a HUGE warning to consumers looking for a warranty company.Approximately 3weeks ago our tankless hot water heater ( that we purchased new less than 3years ago) was acting up. It did not ever completely stop working, but we were having to reset it.The first ******* was completely clueless and I watched him looking things up on ChatGPT. Actually, I will back up and explain that HE was actually contracted through a 3rd party from ***... read more
Business response:
Dear Ms. ****************** reviewed your claim, technician reports, and all related call notes. The denial issued on November 28th was based on the documented findings from both technicians, which confirmed that the tankless water heater failure resulted from lack of required annual maintenance. Under Section F of your Terms & Conditions, failures caused by insufficient maintenance or cleaning are not covered.While we understand your concerns about the first *********** all contractors assigned through ARW are licensed and ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.