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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I cancelled my account in November 2023, and I still have not received my refund. Its 1/27/24. I was on a ten minute hold for 90 minutes. 90 minutes in, the automated message told me that they arent open on weekends. Its typical to wait for hours when calling, especially if you want to cancel your service.
On Sunday 01/21/2025 I searched ARW on line to file a claim. I am in Fl and my home in Tn is covered. Your web page stated you offer 24/7 service. I had to use a phone to enter the information for my claim. There is no one there on weekends. I guess nothing breaks on weekends. I was getting no hot water out of my exterior hot water tank. It could be anything from a frozen line to a damaged hot water tank. I also prepaid for their service. The text I received stated that it would be one to two days before someone would be dis... read more
Business response:
<p>Hi ******,</p> <p>Thank you for taking the time to share your experience with ARW Home. We apologize for the inconvenience and not having a live agent available to answer your call, although you successfully submitted your claim through our automated system,which is one of the ways we provide 24/7 support to our customers.As part of our commitment to our customers and stated in our website, wewill dispatch a service professional as quickly as possible to your home and will make all reasonable efforts to initiate service f... read more
They sell you a warranty that includes plumbing. When they do not have a contract plumber with their company. And there is no plumber, that wants to do any work for this company. They sent me to a plumber that did not have a contract with them. And the plumber refused to do the work because he did not have a contract with them. Plus they owe *** Drainworks money, for a job that he did, and never paid him. So he refuses to do any jobs for them until they pay him. They continue to give *** Drainworks, for me to have them to do... read more
Business response:
<p>Hello ********,</p> <p>Thank you for providing your feedback. We have carefully reviewed your claim and found that you initiated it on January 15th. On January 16th, one of our technicians agreed to take on the repair, but unfortunately, he later informed you that he would not be able to do any repairs. As soon as we were made aware of the situation, we attempted to find a solution and offered you the option to use your own technician or have a new provider assigned to your claim. However, you declined both options and ch... read more
Do not purchase any home warranty from this company. The take a very long time to resolve your claims. No one from the company return your calls nor do they call to keep you updated on the claim process. I have been waiting 25 days for them to make a decision on a claim for my refrigerator. I have to call them everyday and all they do is transfer to people that can only put in a ticket. If it was possible i would give them ZERO STARS!
Business response:
<p>Hello **********,</p> <p>Thank you for your feedback. Our claims manager will follow-up with you as soon as we have concluded our investigation into your complaint.</p> <p>Sincerely,</p> <p>ARW Home</p>
My furnace went out on Dec 17 2023 I called in and put in a claim on Dec 18 2023. I get a call from ARW on 1/8/2024 stating that I have two choose to pay the balance for over $2800.00 or they could send me a check for $525.00. It took them 3 weeks for them to tell me this with no heat in the winter time and I live in *********
Business response:
<p>Hi *****,</p><p>Thank you for contacting us regarding your furnace claim. We have reviewed your claim, and unfortunately, the cost of repairs exceeded the coverage available. As a result, we presented you with two options - either apply the remaining limit of liability to your out-of-pocket expenses or accept a buyout offer. On 1/10/24, you chose to accept the buyout offer of $525. We understand that there was a delay in providing you with this information, but it was because we were working diligently to find the best po... read more
I never gave them the ok to charge me for the service. But they keep charging me for the service. I have been trying to get my money back and I can't get ahold of anyone. So I would really think about even talking to these people.
Business response:
<p>*********,</p><p>Thank you for contacting us about your concerns. We have investigated the matter and discovered that our sales representative assisted you with signing up for a plan, and during several recorded conversations, you provided your credit card number. You had also called us a few times because you did not receive the plan policy, which we sent to you by **** mail and email. During one of the conversations in May, you wanted to make sure that you were covered for services, and you even asked about opening a cl... read more
We live in a metro area of ******* people. Two days before Christmas, our hot water heater ***** a leak and water was shooting everywhere. We called ARW and they said they would locate a plumber and send him right out. We heard nothing. A few hours later we called again and they said they were working on locating a plumber in our city that can work on residential water systems. (I assume 99% of plumbers can do that?) The next day went by and no call. Christmas arrived, and no call. Finally, a full week after the leak was dis... read more
Business response:
<p>Good morning ****************,</p><p>We apologize for the delays in resolving your claim. One of our claims managers will be reaching out to you today to assist with this claim.</p><p>Regards,</p><p>ARW Home</p>
IF I could give 0 stars I would. ARW IS A SCAM THEY STEAL MONEY FROM THE ELDERLY-THEY NEVER ***********. I FILED A CLAIM AT THE BEGGING OF NOVEMBER 2023 ABOUT MY STOVE AND IT IS STILL BROKE NO ONE HAS REACHED OUT TO ME-IVE ALWAYS CALLED TO FIND OUT THE STATUS.NO RESPONSE, BUT THEY GET THEIR MONEY FAITHFULLY EVERY MONTH. I HOPE THIS COMPANY GETS SHUT DOWN. DO NOT USE THIS COMPANY EVER FOR HOME WARRANTY
Business response:
<p>Good morning, *******,</p><p>We have checked our records, and it seems that we do not have any account under your name, zip code or email address. If you have an ARW Home account, please send us your account number along with the property address, the name the property is listed under and the phone number we have on file. You can email us at **************************************** This will help us assist you better.</p><p>Regards,</p><p>ARW Home</p><p></p>
I have been leaving messages for two weeks to cancel the account. When I finally reached a live person yesterday, he claimed he could not cancel the account since he did not set it up. Sounds bogus. I requested to speak with a manager, but he kept forwarding me to a loop message that kept extending the estimated wait time, and no one ever answers. I dont want another payment taken from my account for this unrepeatable company!
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.