ARW Home

Sh A 

on BBB

a year ago

They are not a trustable home warranty if you see their signature on the contract when you purchase a new home! Customer service is not good at all specifically in CA as their office is in East Coast, and they are 3 hours a head. Also always they try to find even any not logical reason to not cover your broken things as they did for me!<br /> 

Minell H 

on BBB

a year ago

This company is a scam. It has been 34 days since I filed and still no service. They take money out of my account every month. I have lost ******* from a tenant because the work on mu plumbing and electric was not completed. The money for the work was taken out 11/2/23. Today is 12/6/23 and still no service nor have I heard from a provider. I have called numerous times and finally I found my own provider because I need to get the townhouse repaired. I was told I can't get a refund for the insurance even thou they didn't hono... read more

Jacquelyne S 

on BBB

a year ago

ARW without authorization deducted $229.88 from my checking account. I am set-up to receive quarterly invoices...I either mail or make my payment online. Last quarter the representative entered my debit card information in their system and this quarter they decided it was okay to deduct payment. Definitely fraud to deduct a payment without authorization. I called and finally got through to someone...I gave her all my information and I was disconnected before I could get a confirmation number. 

Christine C 

on BBB

a year ago

I'm a very unhappy customer! First ********************** was supposed to assign me someone for my plumbing within 48 hours! ****, that DID NOT HAPPEN! I had to find my own plumber with a promise of a full 100% guaranteed reimbursement! AND THAT DID NOT HAPPEN EITHER!! They only reimbursed me $300.00 of the $456.00 I had to spend! When I called about this the lady told me that under their ''TERMS AND CONDITIONS'' that's all that they are required to give me!! WHAT??? To me ARW broke their terms and conditions when I had to f... read more

Michael R 

on BBB

a year ago

ARW Rep quoted mea monthly price of $59. yet nowsudde lying it is $85. He lied. I amnowattempti go ***** due this lie. On hold for 20minutes but it says I have minute wait. wait. 

Angela R 

on BBB

a year ago

They are terrible. Whenever I call I always hear that my wait time will be 10 minutes and is always longer then that, like ***** minutes. Do not get involved with them. I have been waiting since November 11 for my premium refund and this is the 18th. 

Cassie V 

on BBB

a year ago

Avoid!!! I have a claim from back in May for a built in mircowave and oven and they will not help for anything. I have been on the phone hours, transfered to XYZ only to be hung up ************* for my plan is $5000, but will not pay out what is needed because they said my appliance is new. It's over 10 years old and making every excuse to not do a full pay out. I've been with them since 2019. I'm ready to pull out my hair and cancel them. I'll go back to AHS, they actually helped. 

Bonita L W 

on BBB

a year ago

I have been trying for 3 days to cancel my warranty with (ARW) in ********** **. I am put on hold for 40 minutes and at the end of the 40 minutes, I am disconnected. Please help me. I am a widow and I need a trusty warranty. 

Jenny A 

on BBB

a year ago

This company is terrible and all they do is steal your money. I called them about 3 weeks ago about our a/c and they charged me ***** and then never sent anyone, They sent me a text and said they cancelled the call and will refund my ***** within 3-5 days. I have been waiting on hold to cancel my service for almost 20 min when they originally said the hold time would be 25 min now it is up to 35 min. This is rediculous. Don't ever do business with them...