ARW Home

Donna W 

on BBB

a year ago

Company is a fraud. Was charged over 200 dollars for service never received. Would not refund money and we still had to repair the issue ourselves. Plan on spending hours on hold ,no texts, emails,or call backs as promised. Lies and headaches are all you'll get with ARW. 

Rebecca W 

on BBB

a year ago

I am very dissatisfied with the service. ************** was great that they sent, however no one from ARW would answer when called about the alloted amount allowed. Then waiting on hold for 20 minutes, when told that my wait time would be 25 minutes, and was disconnected. This happened 3 times at the 20 minute **** each time. Unable to check the status of a claim until it's after hours when obviously no one will be able to answer. My husband is a 100% disabled medically retired Marine with cancer. His body can't regulate his... read more

Michael S 

on BBB

a year ago

Horrible customer service, I have been waiting over 2 weeks for my claim to be resolved!! Plumber came 3/20/24 told me Water heater needs to be replaced, and electrical breaker needed to be shut off (no cold water) it is currently 3/26/24 and I just called Plumber directly and was told ARW wanted a better price on water heater!Too expensive for them, yet my family of 6 (4 kids) should wait more time so ARW can save a couple dollars!! Dont fall for there promises, honestly expected better for the price they charge monthly!! E... read more

Mr S 

on BBB

a year ago

What a costly mistake to contract with this company. After years of paying a Platinum package I've come to find out the fine print (not disclosed up front) limits the coverage to a maximum of $300 dollars on the IMPORTANT items!!! AND then they claimed to be paying the technician $300 so I was only entitled to an additional $100 for my years as a loyal customer...! The fee to the technician was more expensive than that.All of this after HOURS on the phone and speaking with several reps, since NONE of them seemed to know what... read more

David P 

on BBB

a year ago

The worst warranty company that I have ever dealt with. Just go to the ** B and read the complaints before you deal with them 

April C 

on BBB

a year ago

RUNNNNN!!! This company is the worst and I would not recommend them to anyone. We started with this company in 2018. Should have known not to conitnue when we everytime we put in a claim there was some reason it wouldn't qualify to be fixed. They fixed a garbage disposal and a snaked a drain and that was all we had used them for from 2018 up until 2023. We even got the electronics policy but of course when our tv didn't work we were told it wasn't a flat screen that qualified for servicing. Fast forward to 2023 our refrigera... read more

Sherri M 

on BBB

a year ago

<br /> I have been with ARW for 2 years. I have recently had a horrible experience with a claim for my Samsung ice maker. My original claim for this was in October of 2023. The technician came out and twice within a 2 month period to basically put a band aid on my ice maker. It was never repaired properly because it continued to leak and freeze over, making it inoperable. I filed another claim on February 9, 2024 for this same problem and was charged another $75 because it was past the time allowed for a follow up. A technic... read more

Linda J 

on BBB

a year ago

I have been trying to get my refrigerator repaired since January 15. Three different repair persons have been here and none of them have been able to repair the refrigerator. I do not understand why. If they can not repair it, it seems to me they should replace it. Why do j pay for a warranty if it does not back its warranty? 

Robin B 

on BBB

a year ago

They are not honoring contract as i paid for. Hard to deal with and get reimbursed