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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I signed up with this company about one month ago. They stated my monthly fee would be $64.99. In there website when I went to pay they asking me to pay $81.84. I refuse to pay this amount. I sent an email to customer service to get this corrected, but received no reply. What kind of company is this?
Business response:
Hello, *****. We appreciate you taking the time to leave a review. Indeed, your monthly payments amount to $64.99, as shown on your account. Should you have any inquiries, please don't hesitate to contact us directly at **************.
Disgusting company and I say that with the upmost disrespect. I have been paying for 1 year and have yet to file a claim. Had issues with my hot water heater. Cost me 125 to get a person to come out to my house. The technician was there all of 5 minutes. Said I needed a new hot water heater. A week later I get a phone call saying they are covering only $215 of an $1100 new hot water heater. So I paid the $80 per month subscription and the $125 dollar for the tech to come and they are only reimbursing me 215. So for this I go... read more
Business response:
Thank you for taking the time to leave us a review, *******. We understand that you are not satisfied with the outcome of your claim. However, if you refer to the plan's Declaration of Coverage, you will see that we offered you the remaining limit of liability available for your claim. We provide all of the plan coverages, terms, and conditions along with a 30-day money-back guarantee so that you have enough time to review the coverage and make sure it suits your needs. We hope this explanation helps you understand how the ... read more
Terrible, horrible service. When u call in, you will wait on the phone for long periods of time. I called in about a dishwasher and they sent me a technician from Mattress Haven, that guy did nothing !! He told me to use vinegar. He didnt take anything apart he did zero investigating. I paid $100 for that, along with my monthly membership dues. I called in about it and nothing. This company is a complete ****. Save your money! I spoke with a local appliance owner who said he no longer contracts with these companies because o... read more
Business response:
Thank you for your review, ****. We understand that your unit had stains caused by hard water and rust, but the technician did not find any other issue with it. Unfortunately, in order for us to repair or replace an item, there must be a cause of failure. You had the option to hire another technician for a second opinion and file for reimbursement, but it seems that you did not do so. We followed the terms and conditions of your plan, and the outcome of your claim was in accordance with them. We understand that you may have ... read more
**************** agents are good. ********************** after filing 2 separate claims, they didnt cover either. Almost like they found a excuse not to accept the claim. Saying it was an act of God and not wear and tear. I canceled immediately.
Business response:
Thank you for taking the time to submit a review. We have carefully reviewed your account and found that you hired your own contractor to handle the repair. Based on your contractor's findings, he submitted that the cause of failure was due to an act of God. Unfortunately, according to the terms and conditions sent to you, such events are not covered by the policy. We understand that this may not be the outcome you were expecting, but we followed the terms and conditions of the policy as per your service provider's findings... read more
This company is a scam. I have waited over 1 month for my oven to be repaired or replaced. The replacement cost for my double wall oven would be at the least ********. They have sent a technician 2 times. Now they say because they attempted to fix the oven and spent $800.00 doing thisthey will now give me $600.00 in a check. The oven still is not working at all. I paid$ ******* this year for the home warranty plan. I feel ripped off.
Business response:
<p>Thank you for submitting your claim, *****. We have carefully reviewed the situation and found that although ************** did their best to repair your unit by replacing the main control board and circuit board, they were unable to do so due to the unavailability of certain parts which are no longer being manufactured due to the age of the unit.</p><p>In light of this, we decided to issue you a check for the remaining Limit of Liability as shown on your declaration of coverage page. This is in accordance with the terms ... read more
If I could give zero stars I would. After being a loyal customer for over 10 years we had to cancel our policy. After all the money weve paid in premiums with only a couple claims that resulted in no parts being replaced. Weve made them nothing but money. In November we called to have our dishwasher repaired, the technician came out, said it was the control panel and he would be back the following week with the part. Three weeks later my husband called him to see why he had not been out, said he was still looking and her wou... read more
Business response:
*****, we have carefully reviewed your complaint and have initiated an investigation into the handling of your claim. We have already spoken with your husband and are actively working on making things right for you. We understand the inconvenience caused by the delays in ordering parts and not being able to locate them. Our team is committed to resolving this issue as soon as possible and turn your bad experience into a positive one. We will keep you updated on the progress of our investigation and will contact you as soon ... read more
I have NEVER been so angry in my life! I've had this policy for over a year and never filed a claim. 1st thing is that our payment increased twice in the last 18 months. I turned in a claim last week for refrigerator repair. I was first told that they would give me a "buy out" of $1,400. Then changed that to we'll send a serviceman. 2 days went by without a word. I called just now and was told they couldn't fix it and would give me a buy out of $350!! Plus the $125 service call fee. NO ONE even came to look at the refrigerat... read more
Business response:
<p>Hello *****, we have received your review and tried to contact you to discuss our findings. We understand that you are frustrated with the recent price increase, but please keep in mind that it is due to the current economy. Our investigation has shown that the best solution, considering the limit of liability on your plan, was to provide you with a cashout offer. We have reviewed the recorded calls and could not find any evidence of a $1400 cashout offer. However, we did hear you telling our agent that you had the Declar... read more
Its a joke people cancel mine its worthless company wont except their insurance good luck
Business response:
<p>Dear ******, Thank you for your feedback. We have looked into your claim and found that in order for us to process a reimbursement, we require a detailed invoice along with the cause of failure. Unfortunately, the handwritten letter on the business letterhead that you provided is not sufficient for us to approve your reimbursement request. We kindly request that you provide us with the business invoice that shows the repairs completed, cost breakdown, and the cause of failure, along with the date of repair. Our authori... read more
Company is a *****. Was charged over 200 dollars for service never received. Would not refund money and we still had to repair the issue ourselves. Plan on spending hours on hold ,no texts, emails,or call backs as promised. Lies and headaches are all you'll get with ARW.
Business response:
*****, we apologize for the inconvenience caused by our service and understand that you are unhappy with it. We have investigated the matter and discovered that you resolved the issue before our technician arrived and did not inform us to close the claim. If we had been notified, we would have closed the claim and reimbursed the $125 trade service fee you paid. Also, if you had informed us that you resolved the issue on your own, we could have reviewed your claim for possible reimbursement. We appreciate your time and wish y... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.