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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This is the worst company I have ever interacted with, across the board. I have been trying to get my dishwasher - which is expressly covered in the warranty - fixed for over a month now. I have had 12 separate phone calls with the absolute worst customer service team I have ever interacted with, and they are completely incapable of doing anything useful. After a tremendous amount of back and forth and what I thought was a final resolution to the issue, I get a call this morning from the service provider that ARW still hasn'... read more
Business response:
We regret to hear about your disappointing experience, *****. Upon reviewing your claim filed on 5/10/24, we discovered it was promptly assigned to a service provider. Unfortunately, they could not evaluate the issue due to a lack of an access point, necessitating the rescheduling of the appointment. We are pleased that your claim has been approved and are glad that a resolution was ultimately reached.
I just signed up and ** already disappointed in the company. I cant get anybody on the phone. Ive waited 1 hour for someone to pick up. Kept telling me 10 minutes. After an hour I hung up. Im canceling.
Business response:
Hello *******, we apologize for missing your call. We've left you a message containing a callback number for our escalations department, which will assist you with your inquiry.
I was considering purchasing a home warranty from ARW until ******************** became pushy, insulting, and condescending on the phone. He accused me of talking to him like a child when I tried to explain to him that he didnt need to continue overselling, telling me about their competitors and how highly rated ARW is. I didnt need additional coupons, I just needed to validate the information he was telling me and he lost his professionalism. He became rude and accused me of cutting him off when he kept cutting me off to pu... read more
Business response:
<p>***********, thank you for your feedback. We apologize that your experience fell short of expectations. This was an unusual occurrence, and we are committed to improving in the future. We are eager to discuss this with you to gain further insight into your experience. Please contact our escalation team ************** at your earliest convenience. We hope to investigate this matter more thoroughly and, if given the opportunity, make amends.</p>
This ARW home warranty told in the beginning that they will fixed my television and says everything covers if you have certain amount I paid it but now they are saying we cant fixed it they are scamming people so plz be careful not recommend ????????
Business response:
Thank you for your review, ****** Upon careful examination, we determined that your TV claim was rejected due to physical damage, as evidenced by the photos received, which showed a cracked screen. Consistent with the plan's terms and conditions, the claim was denied because the damage did not result from normal wear and tear. We recognize that this may not be the resolution you were hoping for, but we adhered to the plan's terms and conditions.
This is THE worst home warranty company we have ever dealt with. Bait and switch from the VERY beginning. Zero accountability and no one seems to care about the issues. Stay away - not worth the money or the hours of aggravation that we have endured! TERRIBLE company
Business response:
********, we appreciate your feedback. We made efforts to address your coverage issues, and as previously stated, the call recordings did not substantiate your concerns. Additionally, you were advised of the 30-day money-back guarantee available for you to review the plan's coverages, as well as the terms and conditions, to confirm that the plan met your requirements.
The air conditioning was damaged and they did not fix it. They said it was still working fine. but it is not working well.After a the refrigerator stop working and they only gave me 220 because it is very old according to them.Which refrigerator can I buy wiyh 220? I had been paying them for nothing for approximately 2 years.i would not recomend this company at all.
Business response:
Thank you for your review, ******. Upon reviewing your claims, we found that your second AC claim was voided due to the assigned service provider, and ARW could not contact you to arrange the 2nd opinion. The claim for the fridge resulted in a buyout since the technician could not find parts for the refrigerator manufactured in April 1995. The buyout amount was based on the remaining limit of liability as per the terms and conditions of your plan.
They called and said I didnt make my payment. Spent almost 2 hours on hold or waiting for a chat to verify that I had in fact made the payment. Still havent got to talk to anyone yet.
Business response:
*****, we appreciate your feedback. It appears the call occurred prior to the receipt of your physical check. Additionally, our records show you spoke with a customer service representative on May 30, 2024. Should you require further assistance, please don't hesitate to contact us at **************, selecting option 3 for a prompt response.
poorly business we were left without water for 14 days and we've been with this company for 2 yrs so we had to buy our own water heater and pay to get it put in
Business response:
Hello ****, we appreciate your review. We regret to learn about the delays you encountered. Thank you for making us aware of this issue!
***, a claims expert, was rude, weird and aloof during our total conversation.
Business response:
Thank you for letting us know about this, *****. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.