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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Very professional, on time and health concerned about corvid19.
Business response:
Hello Davretta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
This company is very unscrupulous with their conniving trickery to persuade me that they were not giving me my money back under their 30 day back guarantee. On 02-23-2026 I paid $69.99 and on 03-23-2026 another $69.99 and I cancel the service on 03-25-2026 in which it had only been 28 days since February only have 28 days and because I open a claim for my clothes washer they wanted me pay $125.00 just to open the claim. Since my washer was over 10 years old they was only pay out $300.00 including parts and labor. I got a est... read more
Business response:
We appreciate you taking the time to share your feedback and would like to clarify the details of your account. Our records show your plan was purchased on February 23, 2026. The 30-day money-back guarantee begins from the purchase date. When calculated from 02/23/2026 through 03/25/2026, this reflects a full 30-day period. Your cancellation request was made on March 25, 2026, which falls at the end of that 30-day timeframe and outside of the money-back guarantee eligibility. For this reason, a full refund is not applicable ... read more
This company made it difficult to cancel when I called to say I do not want to renew my home warranty plan. The customer service agent kept trying to convince me to renew and I kept telling her I will not change my mind and just wanted to cancel. The agent also kept putting me on hold and taking a long time before she came back on the phone. It took me almost 30 minutes on the phone before she finally canceled my plan.
Business response:
We appreciate you bringing this matter to our attention.A review of the account and call recording confirms that your cancellation request was completed during your call. The total call duration was approximately 10 minutes, which included brief hold times necessary to process the cancellation and ensure it was finalized correctly.As part of our standard process, representatives may review available options at the time of cancellation; however, customers are not required to accept any offers, and requests to cancel are honor... read more
There should be sub zero category for rating this company! Filed a claim for a plumming . They did send a ******* out, there was a $125.00 service charge fee. He did his inspection and wrote his report and 2 weeks later no communication from this company, no follow up either. I ended up calling only to discover they needed more information from the *******, yet NO ONE CALLED ME!!! My plumming issue was a clogged toliet and unable to use my kitchen sink! I consider those pressing issues as most people would. They are great at... read more
Business response:
Thank you for sharing your feedback. We understand how frustrating plumbing issues can be, especially when they impact essential areas of the home.Our records show that your claim was created on 02/25/2026 and a service provider was dispatched. Following the inspection, the technician submitted an estimate which was received and placed under review.Before that review could be completed, the claim and the service agreement were subsequently cancelled at your request. Because the account was closed at that time, we were unable... read more
This company tried their best on not to refund my money. They found a loop hold on not doing the work on my home. I was told by the sale *** that it would cover my water pipes at my home. . Then find months later and several payments paid that they dont cover it, they refuse to do the coverage. They also refuse to refund my payments. Arw have good saleman to sell their polices, they will say everything you want to hear just to sell a policy, even if what they are telling you is not covered.
Business response:
Thank you for sharing your feedback. We understand that this situation was frustrating and that the outcome was not what you were hoping for.Service requests and coverage determinations are reviewed based on the terms and conditions of the service agreement selected. These agreements outline the specific systems, components, and circumstances that are eligible for service. While our goal is always to provide clear information during enrollment, claim outcomes must be handled in accordance with the provisions of the agreement... read more
I am very disappointed in the company. I have only been with them a few months and on my first claim, they refused. My sump pump stopped working and basement flooded. My friend (who is a plumber) came and found that my electrical outlet had shorted out and not plumbing problem. My friend came over and asked if we had our septic emptied as all the snow we have had caused his to overflow. My husband went out and it was full. I called your company since I do have septic coverage. I could barely understand the person but she kep... read more
Business response:
Thank you for taking the time to share your experience. We understand how frustrating it can be when a home issue occurs, especially early in your membership, and we recognize that this was not the outcome you were hoping for.For quality and accuracy, all of our calls are recorded and reviewed. Based on the information referenced in your review and the claim documentation, the determination was made in accordance with the terms and conditions of the service plan, including the required service and authorization process. Thes... read more
DO NOT USE THIS MONEY HUNGRY COMPANY!!! When you file a claim, they wont reimburse you the full amount if you use your own service provider. If you decide to wait on their providers, it will take MONTHS for a resolution. They evade status calls or make up stories. They schedule people to come to your house without your approval of appointment times with very little notice. The technicians they send do not know what the problem actually is, so your time and money are wasted! My freezer seal system stopped working. 5 months an... read more
Business response:
Thank you for your feedback, Ms. ****** We understand your frustration. After review, we confirmed the remaining issue required manufacturer service, and you were advised to contact the manufacturer directly for assistance. At your request, the service agreement was canceled, and no cancellation fees were assessed. If you would like us to review your account status or any remaining questions, please contact our **************** team at ************** so we can assist you on a recorded line. Thank you.
trouble filing a claim, purposely misleading to not send someone to help. If a person paid their contract, waited their 30 days and call months later and *** not remember exactly when the issue started they should not hassle you and just send someone out. Scammers, any reason to not fulfill their end of the contract. Do not buy their services obviously, ****** learned, just another corrupt company out there.
Business response:
Thank you, Ms. ******* for your feedback. We understand your frustration and appreciate the opportunity to clarify.When a claim is initiated, a date of failure or approximate timeframe is required to determine eligibility. This is a standard requirement across home warranty providers, and our representatives are not permitted to create or assume a breakdown date. During the recorded claim call on February 9, 2026, you advised that the plumbing issues had been ongoing for several months, and a breakdown date of July 11, 2025 ... read more
New customer to the ********************** service I was in the process of searching for a residential warranty company starting in October. I secured services by paying $54.99 as I was in pursuit of researching others.I decided to select other companies due to the constant harrassment of phone calls and text messages my husband and I started to receive when they were no longer able to auto debit payments.I thoroughly expressed to several agents and management that the amount of calls are concerning. Their actions lead me to... read more
Business response:
Thank you for your feedback. The calls and text messages referenced were related to a failed payment attempt and were made to advise that the account required an updated payment method.The account remains pending due to the unresolved payment. If you would like to discuss your account status or available options, our *************************** is available to assist.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,707 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.