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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Worst experience with a warranty company ever! i am asking for my money back since no one showed up for the repairs and i had to pay for everything out of pocket! Consumer beware!
Business response:
Thank you for your review, ******. We recognize your disappointment with the claim outcome; however, as previously mentioned and outlined in the Terms and Conditions of the plan, preexisting conditions are not covered.
The worst company in business!!!!you're better off throwing money away. Our ac has been down for over a week ( Emergency RIIIGHT) they do not care at all!!!! Put them out of business everyone
Business response:
<p>We regret to learn that your air conditioning is not functioning. We are currently reviewing the claim and the service provider's status. Steps are being taken to expedite the process and bring this claim to resolution.</p><p></p>
I have been with ARW for 3 years without a claim. The first time I make a claim they assign my claim to an out of my area hvac contractor. Then after I inform them of this I get absolutely no follow up. On the weekends they have no one available to answer phone calls, even though it is obvious they use an out of the US call center? What the h*** They sure as h*** took my money right away for the claim. I wait all weekend without any response, in 90 degree plus weather then I finally have to fix the problem myself. I am getti... read more
Business response:
Thank you for your review, **********************, and for speaking with us. As discussed, we are pleased to have initiated this claim on your behalf. We will be monitoring the progress closely, and should you have any questions or concerns, please do not hesitate to contact us.
Our family has been ARW customers for about six or seven years. In the past when we needed service,there weren't any problems having a technician come out.On 6/17/24 our AC started giving us problems,so my wife filed a claim and paid the $125 service fee.No one has contacted us, my wife has been calling for updates and so today some one told my wife we had an appointment for this Thursday but we don't know what time the appointment is for. We want to continue on with ARW but,I would appreciate it if a little more professiona... read more
Business response:
******, we appreciate your review. We are actively addressing your concerns and will ensure that a member of our claims department reaches out to you with an update. We apologize for any inconvenience caused.
Since the BBB doesn't allow negative numbers in their rating system, I have to rate ARW the rating of 1. This company will place you on hold for hours just to speak to an English as a Second Language (ESL) phone answering person who can not and will not process your claim for you. The company they ended up assigning my claim to was rated D- by the BBB. The company was named U.S. Appliance and their tech was rude, condescending and clearly did not want to do the job. It took over a month and my appliance never got repaired. I... read more
Business response:
******, your willingness to share your experience is greatly appreciated. Your feedback is invaluable as it aids us in enhancing our services and ensuring an improved experience.
I have contacted ARW for the last week. They have initially told me I did not have AC coverage which I shorted him. I did they kept telling me wait 24 hours or 48 hours. Meanwhile its 90 here in ******* today. My AC still has not been fixed, and now they are accepting the fact that I always had the coverage they have not made any effort to waive any fees if I were you, I would look around
Business response:
<p>Thank you for your feedback, ****. Upon reviewing your statement, we discovered that the air conditioning was not included when you were upgraded to the higher liability limit plan. After confirming this error, we added the ** coverage. The upgrade was a courtesy offered by our representative during your reinstatement to the program, following the cancellation of your account due to several missed payments. We invite you to review and compare the declaration of coverage page with your previous plan, where you will find co... read more
This company is a scam. They will not fix your items. They will look for every excuse not to and will try to force you to stay with the company by saying we are unable to cancel your policy you have to keep it for a year. Do yourself a favor and don't waste your time or money.
Business response:
Thank you for your feedback, *****. Upon reviewing your account, we confirmed that one of your two claims with ARW Home was resolved, and the second claim was closed at your request. Additionally, your account cancellation was processed as per your request. Our team endeavored to communicate that canceling your claim and account would leave the claim unresolved. Nevertheless, they respected your wishes and closed both, which unfortunately meant your claim did not reach a resolution. We trust this explanation resolves any mis... read more
$804 for services however their site is difficult to use. Claim submission number does not work on the weekend. They adjusted the service call fee from $55 to $99 and provide less accessible service.
Business response:
Thank you for your review, *******. We've tried to contact you several times to offer further assistance but have not been successful. Please don't hesitate to call us, or you can email us directly at ****************************************
Just tried and made first claim Tuesday .Nobody responded. Going to cancel this company if that's how they operate
Business response:
Thanks for your review, ****. Our claims team left a message for you as they require additional information to process your claim. Please give them a call back at your earliest convenience so that they can get this going for you. If you have any additional questions or concerns, please feel free to give us a call.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.