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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Not worth the money or aggravation. They go against their own terms and conditions and s**** people out of hundreds of dollars they dont have to spare to begin with. Poor customer service all around. And forget trying to have someone help on the phone because theyll just laugh and say theyll call you back. I have never been so upset over a service provider. No point in having a home warranty when they dont even cover what they say they cover. 0/10 DO NOT RECOMMEND
Business response:
********, we recognize your dissatisfaction with the claim's resolution. We would like to remind you that the plan's terms and conditions were provided to you at the time of purchase for your review, and you had a 30-day period to determine if the plan suited your needs or to request a refund. Upon reviewing the recorded calls, we confirmed that our team conducted themselves respectfully during your interactions, and the supervisor made efforts to clarify the claim's resolution, which is in accordance with the terms and cond... read more
I called to set this appointment up, took a day off to get the work on my electrical performed. Contractor showed up on time as scheduled but had to leave after 30minutes because that is this companies policy ( American Residential Warranty) the contractor is required to fill a report put which takes 24-48hrs to approve. Contractor filed the report immediately so that they could continue work. ARW has yet to approve this company so I am having to pay extra to have them come out and fix my electricity. ARW has yet to respond ... read more
Business response:
Thank you for your feedback, *****. Please be assured that all our calls are recorded, and our records confirm our interactions with you during your calls. If you choose to proceed with the repairs independently, kindly inform our claims department. This will ensure they document your decision for future reimbursement requests for the covered repairs. Otherwise, our claims department is currently coordinating with the technician, as we have not yet received the repair estimate, which is causing the delay in resolving this cl... read more
Salesman would not email me a quote for a home warranty so I could compare plans side by side, comparing the items covered, the cost per month and the service fee for each call. Not interested in working with a company like this.
Business response:
***, the information you seek is available on our websiteHome Warranty Plan Comparison | Home Warranty Plan Coverage arwhome.com.
ARW has given me a terrible service. I placed a claim 10 days ago for my refrigerator. They sent a technician the next day. The technician determined the compressor needed replacement. He submitted his report, along with an estimate of the repair cost. I called ARW the next day and was told the issue was "being evaluated" and I would get approval for the repairs promptly. Here we are 10 days later and I still haven't heard from ARW. I have called every day and gotten all kinds of excuses from their customer service represent... read more
Business response:
Thank you for your feedback, *******. We have examined your complaint and, as previously mentioned, we are waiting for the estimate. An escalation has been submitted on your behalf, and we are actively working to resolve your claim. You can anticipate contact from our claims team today regarding the available options to settle this matter. We regret the inconvenience caused and are committed to resolving this promptly for you.
Totally disappointed. Fraud, a contract applied to my account that I didn't approve of. Theft, money taken from account, beside my monthly payments. They said it was in error...of course it is...check your accounts people. Continuously asked to speak to a manager...Denied.
Business response:
Thank you for your feedback, *****. As a reminder, all of our calls are recorded for quality assurance. Upon review, we confirmed that you consented to upgrade your plan, which remains active. Should you have any questions or need further assistance, please don't hesitate to contact us.
American Residential Warranty, ARW, has treated me very badly. On May 1, 2024, I purchased a home warranty from them. The **** ****** informed me that after reading the documents associated with the warranty, it was my option to cancel or keep the policy. I had 30 days to do so and get a full refund.On May 3rd, I called and spoke with **** in retention to cancel. Several reasons to cancel the policy, such as inferior phone system and some policy details were the driving factors. I received a cancellation number beginning wit... read more
Business response:
<p>Hello Ms. ******* It was a pleasure speaking with you today. As we discussed, your refund request was processed late yesterday afternoon, which is why you received a follow-up call this morning and another from the escalations team to confirm that the matter has been resolved. We hope this addresses your concerns and we offer our apologies once more for any miscommunication.</p><p></p>
American Residential warranty is ripping me off I do believe it's because we are senior citizens. I called to get my water heater checked they charged me the service fee which is what I am supposed to pay, that helps cover the technician to come out and check the appliance. Then the technician came out and is charging us a fee of $150 for coming out to check our water heater. He then said he will be charging us $3500.00 to replace our water heater. (WOW) I than called American Residential Warranty back about this discrepancy... read more
Very poor service and response. Does not insure work is completed by their contractors. On 2 issues they sent someone out, and then never came back to repair, I had to do the repairs, that were covered, and neither company made it right. They do not respond in timely manner. DO NOT RECOMMEND THIS COMPANY.
Business response:
****, thank you for bringing this issue to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide our customers.
Do NOT purchase. They are not available 24/7. They do not resolve any claim which is how they stay in business and make money. Invest the annual premium in a bank account. Youre welcome!
Business response:
<br /> Thank you for your feedback, Sharon. We apologize for the delays and are investigating.<br />
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.