ARW Home

Glen P 

on BBB

a year ago

I signed up with this company about one month ago. They stated my monthly fee would be $64.99. In there website when I went to pay they asking me to pay $81.84. I refuse to pay this amount. I sent an email to customer service to get this corrected, but received no reply. What kind of company is this? 

Brandon M 

on BBB

a year ago

Disgusting company and I say that with the upmost disrespect. I have been paying for 1 year and have yet to file a claim. Had issues with my hot water heater. Cost me 125 to get a person to come out to my house. The technician was there all of 5 minutes. Said I needed a new hot water heater. A week later I get a phone call saying they are covering only $215 of an $1100 new hot water heater. So I paid the $80 per month subscription and the $125 dollar for the tech to come and they are only reimbursing me 215. So for this I go... read more

Jody D 

on BBB

a year ago

Terrible, horrible service. When u call in, you will wait on the phone for long periods of time. I called in about a dishwasher and they sent me a technician from Mattress Haven, that guy did nothing !! He told me to use vinegar. He didnt take anything apart he did zero investigating. I paid $100 for that, along with my monthly membership dues. I called in about it and nothing. This company is a complete ****. Save your money! I spoke with a local appliance owner who said he no longer contracts with these companies because o... read more

Leo R 

on BBB

a year ago

**************** agents are good. ********************** after filing 2 separate claims, they didnt cover either. Almost like they found a excuse not to accept the claim. Saying it was an act of God and not wear and tear. I canceled immediately. 

Linda K 

on BBB

a year ago

This company is a scam. I have waited over 1 month for my oven to be repaired or replaced. The replacement cost for my double wall oven would be at the least ********. They have sent a technician 2 times. Now they say because they attempted to fix the oven and spent $800.00 doing thisthey will now give me $600.00 in a check. The oven still is not working at all. I paid$ ******* this year for the home warranty plan. I feel ripped off. 

HomeGrammy 

on BBB

a year ago

If I could give zero stars I would. After being a loyal customer for over 10 years we had to cancel our policy. After all the money weve paid in premiums with only a couple claims that resulted in no parts being replaced. Weve made them nothing but money. In November we called to have our dishwasher repaired, the technician came out, said it was the control panel and he would be back the following week with the part. Three weeks later my husband called him to see why he had not been out, said he was still looking and her wou... read more

Jamie F 

on BBB

a year ago

I have NEVER been so angry in my life! I've had this policy for over a year and never filed a claim. 1st thing is that our payment increased twice in the last 18 months. I turned in a claim last week for refrigerator repair. I was first told that they would give me a "buy out" of $1,400. Then changed that to we'll send a serviceman. 2 days went by without a word. I called just now and was told they couldn't fix it and would give me a buy out of $350!! Plus the $125 service call fee. NO ONE even came to look at the refrigerat... read more

Terrie P 

on BBB

a year ago

Its a joke people cancel mine its worthless company wont except their insurance good luck 

Donna W 

on BBB

a year ago

Company is a *****. Was charged over 200 dollars for service never received. Would not refund money and we still had to repair the issue ourselves. Plan on spending hours on hold ,no texts, emails,or call backs as promised. Lies and headaches are all you'll get with ARW.