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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I've had a couple of items breakdown in our home and as soon as we called the issue was resolved to 100% of my satisfaction. Would recommend to family and friends
Business response:
Hello Eduardo, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
i have only had american residential warranty for a couple of months and so far i have no complaints .
Recently had cause to call for a refrigerator fix. The service provider was courteous, on time and ordered the replacement parts prior to the service date which was very convenient. Refrigerator fixed. Total time from reporting problem was less than one week.
Business response:
Hello Geoff, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
The process of submitting claims has been pretty simple. And the follow up by service provider is relatively quick. So far I have been satisfied with the company.
Business response:
Hello Aditya, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
Very professional, on time and health concerned about corvid19.
Business response:
Hello Davretta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
DO NOT USE. This company routinely uses tactics to deny claims for reasons contrary to their contract & terms. I suppose they except most customers to not know better. Normally I am okay with this. extremely frustrated, but I know to demand to speak with management, go through some contract arguments & eventually get funded for the protection I paid for. In the past 3 years, monthly cost has more than doubled, (from $75 to $150+) but the replacement payouts stayed the same or in some appliances, reduced total replacement val... read more
Business response:
Thank you for your feedback.American Residential Warranty respectfully disagrees with the characterization of your experience. Claims are reviewed individually based on the facts of the claim, the coverage selected, and the applicable Terms and Conditions of the Service Agreement. Coverage decisions are not based on arbitrary determinations but on the provisions of the Agreement, including covered components, exclusions, conditions, prior authorization requirements, and the applicable Coverage Benefit.We recognize that claim... read more
Additional coverage added to my warranty that was UNAUTHORIZED after someone called and did introduce themselves, who they were with, or provide any verification they were not a scammer. After I let them know all that, they provided email verification that they were with the company and then hung up. Had I not been paying attention to my credit card charges and received an email receipt the following day, I would not have known this unauthorized transaction occurred. Company informed me they would refund me after I spent an ... read more
Business response:
Thank you for bringing your concerns to our attention. ARW reviewed the interactions associated with this matter and determined that there was a misunderstanding during the enrollment process. Once the customer's concerns were brought to our attention, the matter was promptly reviewed.In accordance with the customer's request, the service agreement was cancelled and the requested refund was expedited. We regret any frustration caused by this experience and appreciate the opportunity to address the matter.
*** extremely disappointed with this warranty company through my experience communication was poor responses were delayed and getting assistance when I needed it was frustrating promises were made but the level of services I received did not meet my expectations as a customer I expected timely support an clear information regarding my claim but instead I was left feeling ignored and unsupported a warranty company should provide peace of mind and unfortunately that was not my experience I would not recommend this company base... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.At ARW Home, we strive to provide timely communication and responsive customer service, and we understand how frustrating it can be when those expectations are not met. We appreciate the opportunity to have spoken with you directly regarding your concerns and value the feedback you provided.Customer feedback plays an important role in helping us identify opportunities for improvement, and we remain committed to enhan... read more
My family and I realized the air condition unit stopped working throughout the home. I created a claim on 5/20/2026 and paid the deductible. On 5/21/2026, I received a phone call from a technician that was hired to complete the job, who found the problem and reported that he would send the invoice to the company, to return on 5/22/2026 between 2:00-2:30pm. We waited on him to come and he never showed up. On 5/23/26, me and my family all called, texted, and left voicemails to see what's going. Every day since then we have rea... read more
Business response:
Thank you for your feedback.ARW understands that the loss of air conditioning can be disruptive for any household. Customer concerns are reviewed through the appropriate channels and handled in accordance with the terms of the Service Plan.ARW remains engaged in the claim process and continues to work with all parties involved regarding this matter. We remain committed to providing professional service and assisting our members throughout the claims process.Sincerely,ARW Home
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.