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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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The process of submitting claims has been pretty simple. And the follow up by service provider is relatively quick. So far I have been satisfied with the company.
Business response:
Hello Aditya, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
Very professional, on time and health concerned about corvid19.
Business response:
Hello Davretta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
# 1) Freezing day in Feb 2025 in N ******** at 7am on a Friday (ARW's company could not come until at least Monday just before 5 pm)My husband said we had no heat! I was not looking for a tune up ... we had NO HEAT! So called back to ARW and asked if I could use another professional since too long to wait until monday.(#1) They said yes and then submit a claim. OK Found ****** ******* (MJ)... to us in 1 hr.. ** performed a thorough evaluation of the system to determine the source of he problem. Per MJ, "Came out to find The ... read more
THE WORST COMPANY TO DO BUSINESS I PAID FOR 8 MONTHS TRIED TO FILE A CLAIM 4 DAYS LATER STILL HAS NOT BEEN ASSIGHNED A PLIMBING COMPANY THEY GUARANTEE 24 TO 48 HOURS WELL THEY LIED!! THEN ASKED TO CANCEL WAS TOLD I WONT BE REIBURSED A PRORATED AMOUNT I'M JUST ASSED OUT! ALSO WAS TOLD IF THE LEAKING TOILET NEEDS ANY COMPONETS SUCH AS (WAX RING, ETC...) THEY WONT FIX THEY HAVE RECEIVED OVER ****** IN MONTHLY FEES I TRIED TO UTILZE THEM FOR THE 1ST TIME AND ENCOUNTERING THE WORST SERVICE EVER! IN THE FUTURE WHEN STARTING A HOME... read more
Business response:
We understand your frustration and appreciate the opportunity to address your concerns. At the time your review was submitted, your claim had not exceeded the standard 2448 business hour assignment timeframe, and our ***************** was actively working to secure a service provider for the reported plumbing issue.During your interaction with our team, the coverage associated with your selected plan was also reviewed to help explain applicable terms, conditions, and certain non-covered items so that expectations regarding c... read more
When you want to cancel it's almost like they don't want to cancel very unprofessional then they keep putting you on hold making other offers when you keep telling them you want to cancel
Business response:
Thank you for your feedback. Were sorry to hear that your cancellation experience did not meet expectations.Our goal during any cancellation request is to ensure customers are fully informed of their options, including any available benefits or resolutions that may still be available under the plan. While this may involve presenting alternatives prior to finalizing a cancellation, it is intended to provide value and ensure customers are making informed decisions.Your feedback is important and will be used to continue improvi... read more
Every time we call to get something fixed they want you to pay more money on top of the monthly payment. We called them for electrical issues the guy came out and didnt even diagnose the issue just looked at it and said I cant fix it. We called them when we had no heat for months they sent someone out and they said we need a whole new system and they couldnt fix it, we called someone on our own they fixed it in 20 mins. We called them for other issues also and its the same they dont do it or they cant fix it. I never dealt w... read more
Business response:
We appreciate you taking the time to share your feedback. We have reviewed the account and would like to provide some clarification.The claims referenced were reviewed and handled in accordance with the terms and conditions of the agreement. For the heating claim, a resolution was provided toward the covered portion of the claim. For the electrical claim, the issue was determined to be outside of coverage. As a courtesy, the service fee for that visit was refunded.All outcomes are based on the terms and conditions outlined i... read more
This company is very unscrupulous with their conniving trickery to persuade me that they were not giving me my money back under their 30 day back guarantee. On 02-23-2026 I paid $69.99 and on 03-23-2026 another $69.99 and I cancel the service on 03-25-2026 in which it had only been 28 days since February only have 28 days and because I open a claim for my clothes washer they wanted me pay $125.00 just to open the claim. Since my washer was over 10 years old they was only pay out $300.00 including parts and labor. I got a est... read more
Business response:
We appreciate you taking the time to share your feedback and would like to clarify the details of your account. Our records show your plan was purchased on February 23, 2026. The 30-day money-back guarantee begins from the purchase date. When calculated from 02/23/2026 through 03/25/2026, this reflects a full 30-day period. Your cancellation request was made on March 25, 2026, which falls at the end of that 30-day timeframe and outside of the money-back guarantee eligibility. For this reason, a full refund is not applicable ... read more
This company made it difficult to cancel when I called to say I do not want to renew my home warranty plan. The customer service agent kept trying to convince me to renew and I kept telling her I will not change my mind and just wanted to cancel. The agent also kept putting me on hold and taking a long time before she came back on the phone. It took me almost 30 minutes on the phone before she finally canceled my plan.
Business response:
We appreciate you bringing this matter to our attention.A review of the account and call recording confirms that your cancellation request was completed during your call. The total call duration was approximately 10 minutes, which included brief hold times necessary to process the cancellation and ensure it was finalized correctly.As part of our standard process, representatives may review available options at the time of cancellation; however, customers are not required to accept any offers, and requests to cancel are honor... read more
There should be sub zero category for rating this company! Filed a claim for a plumming . They did send a ******* out, there was a $125.00 service charge fee. He did his inspection and wrote his report and 2 weeks later no communication from this company, no follow up either. I ended up calling only to discover they needed more information from the *******, yet NO ONE CALLED ME!!! My plumming issue was a clogged toliet and unable to use my kitchen sink! I consider those pressing issues as most people would. They are great at... read more
Business response:
Thank you for sharing your feedback. We understand how frustrating plumbing issues can be, especially when they impact essential areas of the home.Our records show that your claim was created on 02/25/2026 and a service provider was dispatched. Following the inspection, the technician submitted an estimate which was received and placed under review.Before that review could be completed, the claim and the service agreement were subsequently cancelled at your request. Because the account was closed at that time, we were unable... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,706 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.