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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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We recently submitted a claim to ARW regarding a degraded main drainage conditionspecifically, a "line belly"which was identified by a plumber while clearing a clog in the main drain line. This structural issue in the line was determined to be a risk factor for repeated clogs and, based on the plumbers assessment, is expected to continue causing blockages unless properly *********** part of our claim, we provided ARW with documentation, including invoices for previous drain-clearing services and a written quote for the recom... read more
Business response:
Thank you for taking the time to share your experience. We understand your concerns and appreciate the detailed information you provided regarding your claim.Please note that since you have requested to cancel your account, we are unable to proceed with any additional reviews or actions related to your claim. Once an account is canceled, all associated services, including claim evaluations, are discontinued in accordance with our policy.We strive to be transparent with our coverage terms and encourage all customers to review... read more
ARW doesnt even deserve one star. This is the worst company and biggest ****** I have encountered. After being contacted and having the coverage and costs provided to me, I paid in full upfront for one year of coverage, otherwise I would have cancelled this warranty after my first attempt to get a repair. ARW did not repair one thing the entire year and on top of the yearly price I had to pay $125 for a technician to come out only to find out that my repair was not covered or the technician couldnt find a problem. When I ask... read more
Business response:
Thank you for your feedback and we appreciate the opportunity to clarify a few important details. We understand your frustration and want to note that, as per your request to cancel your account, the associated claim was also canceled in accordance with our policy. When you enrolled in the program, we provided the full terms and conditions, including a 30-day money-back guarantee. This period is designed to give customers time to review the coverage and determine if it meets their needs. Unfortunately, this guarantee period ... read more
After 1 year of no claims getting approved by this company I called to cancel my policy. After holding for 20 minutes I had to provide all this information and what my issues were. Only to be told the reason wasn't good enough. I am used to businesses canceling your policy when the term is up. They put me back on hold for another 30 minutes. BUYER BEWARE if you are looking for reputable, credible home warranty business DO NOT use American Residential Warranty!!They just want your money
Business response:
We apologize for your experience. Your claim was denied because the issue reported was preexisting, which is not covered per the terms of the plan. All of our calls are recorded, and the longest hold time you experienced was five minutes. Our customer service agent needed the reason for your cancellation request to see if we could improve your experience. Your account was canceled as per your request.Thank you for your feedback.
THESE THIEVES DO NOT DESERVE ONE STAR!!I have been with this company since 2019. I have been the biggest fool because I kept paying my hard-earned money to a company that is nothing but a ****. Run far away from this company if you don't like throwing money down the drain. They always find a way to not pay for your item. They love telling you something is not covered. I paid the fee for a service provider to come out on my microwave about 5 times, and the sucker still isn't fixed. I could have bought a new microwave with tha... read more
Business response:
******, we appreciate the time you spent with us since 2020 and regret that our services did not meet your expectations.During your time with ARW, we paid out $1750.34 in claims for your microwave, refrigerator, plumbing, and water heater. We strive to provide clear documentation about what is covered and what is not, as every warranty has exclusions. We understand that you would like to have everything covered, but these exclusions are part of the plan you signed up for.We apologize for the inconvenience caused by the repea... read more
My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and KEEPE.For 3 summer months in 2024, we went with NO Air Conditioning.74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim.After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's *********** took another 12 days to receive the ********* took another 20 days to get the Tech to... read more
Business response:
*******, thank you for sharing your experience with us. We sincerely apologize for the delays and inconvenience you faced during the summer of 2024. We understand how challenging it must have been to be without air conditioning for such an extended period, especially given your circumstances.While we deeply regret the delays and communication issues you encountered, we want to highlight that during your time with ARW, you paid $1,600, and we paid out over $4,500 for your AC claim. This payout is ******% of the amount you pai... read more
Worst home warranty company EVER. One problem after another. They didn't put in my claim yet took my payment of course. Wasted an entire day dealing with a terrible appliance company, Need appliance, and had to take the day off from work to deal with this. DON'T GO WITH THIS HOME WARRANTY COMPANY!
Business response:
*****,Thank you for sharing your feedback. We want to clarify that we send work orders to service providers, who may accept or reject them based on their ability to take the job. This process is not uncommon, and your claims were opened just a few days ago.We are actively working on getting your claims resolved as quickly as possible. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to contact us directly.Best regards,ARW Home **************** Tea... read more
My husband and I signed up for American Residential Warranty after a bad experience with another warranty company that never responded to our claim for a broken microwave. Hoping to find a better option, we came across this company. During the sign-up process, we asked as many questions as possible and decided to purchase the Total Package with add-ons, as we have a septic system, well, in-ground pool, etc. At the time, the cost was around $109 per ********** forward to today, and our monthly payment has increased to over $1... read more
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear about the issues you encountered.While your specific type of water heater may not be covered under your plan, we want to clarify that our plans do not exclude items based on their age. We understand the importance of thoroughly reviewing the contract to ensure it meets your needs, and we encourage all customers to do so.We value your input and are committed to improving our services. If you have any further questions or need assi... read more
Poor customer service. I filed a claim and after 2 weeks I finally got hold of them and told me I have to wait 30 days. Break down of appliances happened anytime. They can't processed my claim since it is not 30 days yet. But they waited to charged me for my second month payment so I can't refund the payment, even if they have 30 day guarantee.I cancelled my account but I want my money back but they refused to do so. What a scam?!
Business response:
Thank you for your feedback. We have reviewed your account and the recorded calls.During the sales call, you were informed about the 30-day waiting period for service, which is also detailed in your plan's paperwork. You were also advised of the 30-day money-back guarantee. You called to place a claim and provided a failure date of two weeks prior to the plan being effective, which is why your claim was denied as preexisting. Additionally, you are past the 30-day money-back guarantee period.We have followed the terms and con... read more
This company is the worst! I Been with them for about 17 years and each time that I file a claim, which is not very often it never goes smoothly. They never Have anyone available to come out to service your item and the cash out they offer you is pathetic and it takes Almost A month to receive the cash out from my previous experience and Im still awaiting my cash out from this experience and its been going on two weeks. This company is not recommended. This is my last go around with the company. I will be looking for another... read more
Business response:
Thank you for being a customer for 7 1/2 years. We understand your frustration and apologize for any inconvenience you have experienced. We acknowledge that there was a delay in receiving your buyout check. However, according to the call recording, the delay was outside of our control. During your conversation with our team, you mentioned that you refunded ****** by accident, and you were advised that the payment would be reprocessed, which it was. If there is anything else you need assistance with, please don't hesitate to ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,707 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.