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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This is a home warranty provider that has delayed responses and provided the run around for over a month. The claim was submitted on 06/17/2026 and is for our Central Air Conditioning with coverage up to $2,500. Our air has not effectively been cooling our home since this date and through multiple heat waves resulting in $450 energy bills. They sent a tech out within 4 days who diagnosed the issue as low R22 refrigerant and a failing condenser motor/bearings. No response was received until July 3rd. Their response was to dro... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate the opportunity to review your concerns. Our records indicate that this claim remains under active review, and we are continuing to work diligently with the appropriate parties to obtain the information necessary to move the claim toward resolution. American Residential Warranty is committed to administering claims fairly and in accordance with the terms and conditions of each Service Plan. We appreciate your patience as this process continues.
If I could leave zero stars I would. I am filing this complaint regarding ARW Home's failure to provide the services promised under my home warranty contract. This home warranty company has failed to uphold the terms of its contract and has provided extremely poor customer service. I have attempted to resolve this matter by contacting the company on three separate occasions by phone and have also sent emails requesting assistance, but I have been unable to reach anyone who can provide a resolution. Additionally, the second v... read more
DO NOT USE. This company routinely uses tactics to deny claims for reasons contrary to their contract & terms. I suppose they except most customers to not know better. Normally I am okay with this. extremely frustrated, but I know to demand to speak with management, go through some contract arguments & eventually get funded for the protection I paid for. In the past 3 years, monthly cost has more than doubled, (from $75 to $150+) but the replacement payouts stayed the same or in some appliances, reduced total replacement val... read more
Business response:
Thank you for your feedback.American Residential Warranty respectfully disagrees with the characterization of your experience. Claims are reviewed individually based on the facts of the claim, the coverage selected, and the applicable Terms and Conditions of the Service Agreement. Coverage decisions are not based on arbitrary determinations but on the provisions of the Agreement, including covered components, exclusions, conditions, prior authorization requirements, and the applicable Coverage Benefit.We recognize that claim... read more
Additional coverage added to my warranty that was UNAUTHORIZED after someone called and did introduce themselves, who they were with, or provide any verification they were not a scammer. After I let them know all that, they provided email verification that they were with the company and then hung up. Had I not been paying attention to my credit card charges and received an email receipt the following day, I would not have known this unauthorized transaction occurred. Company informed me they would refund me after I spent an ... read more
Business response:
Thank you for bringing your concerns to our attention. ARW reviewed the interactions associated with this matter and determined that there was a misunderstanding during the enrollment process. Once the customer's concerns were brought to our attention, the matter was promptly reviewed.In accordance with the customer's request, the service agreement was cancelled and the requested refund was expedited. We regret any frustration caused by this experience and appreciate the opportunity to address the matter.
*** extremely disappointed with this warranty company through my experience communication was poor responses were delayed and getting assistance when I needed it was frustrating promises were made but the level of services I received did not meet my expectations as a customer I expected timely support an clear information regarding my claim but instead I was left feeling ignored and unsupported a warranty company should provide peace of mind and unfortunately that was not my experience I would not recommend this company base... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.At ARW Home, we strive to provide timely communication and responsive customer service, and we understand how frustrating it can be when those expectations are not met. We appreciate the opportunity to have spoken with you directly regarding your concerns and value the feedback you provided.Customer feedback plays an important role in helping us identify opportunities for improvement, and we remain committed to enhan... read more
My family and I realized the air condition unit stopped working throughout the home. I created a claim on 5/20/2026 and paid the deductible. On 5/21/2026, I received a phone call from a technician that was hired to complete the job, who found the problem and reported that he would send the invoice to the company, to return on 5/22/2026 between 2:00-2:30pm. We waited on him to come and he never showed up. On 5/23/26, me and my family all called, texted, and left voicemails to see what's going. Every day since then we have rea... read more
Business response:
Thank you for your feedback.ARW understands that the loss of air conditioning can be disruptive for any household. Customer concerns are reviewed through the appropriate channels and handled in accordance with the terms of the Service Plan.ARW remains engaged in the claim process and continues to work with all parties involved regarding this matter. We remain committed to providing professional service and assisting our members throughout the claims process.Sincerely,ARW Home
The warranty sounds great, until read the fine print; that they wont send you until they have your money. I just applied on 5/28/26, and they took the funds while I was still on the phone with **** *****, the sales person. They sent the paperwork and I read over it; they break down all of the components in appliances and half of them are not covered. Also, they hav a limit on how much they pay for replacement and the most they will pay for a replacement is $600.00, and thats if the item is under 10 years old. I called, on 5/... read more
Business response:
Thank you for your feedback.Consumers are provided with the opportunity to review the Service Plan terms and conditions, including coverage details, prior to utilizing the plan. If a customer determines that the selected plan does not meet their needs, ARW offers options to discuss alternative coverage plans as well as the protections available under the membership agreement.ARW processes cancellation requests in accordance with the terms of the Service Plan and remains committed to providing customers with clear information... read more
NEGATIVE 1 MILLION STARS!!!! AVOID LIKE THE PLEAGUE!!! These people have fees for everything! They DO NOT PAY REPLACEMENTS OR ANY FIXES OVER $600! AVOID AVOID AVOID!!!!!!!! I cancelled the policy 6 DAYS (TODAY) after they took my monthly payment and I was told they are not going to refund me the prorated portion of the $$$ they took out of our account. ********************** ARE THEIVES!!!!!!!!!!!!!!!!!!!!! They process a claim where the repair was $5368.89 and they were only going to pay $650. Leaving us with an out of pock... read more
Business response:
Thank you for your feedback.ARW respectfully disagrees with the characterization of the company and the services provided. Home warranty coverage is administered in accordance with the terms, conditions, exclusions, and applicable coverage limits contained within the Service Plan. Claim determinations, cancellation requests, and any applicable fees or refunds are reviewed and processed pursuant to those provisions.While customers may not always agree with claim outcomes or coverage limitations, ARW remains committed to admin... read more
# 1) Freezing day in Feb 2025 in N ******** at 7am on a Friday (ARW's company could not come until at least Monday just before 5 pm)My husband said we had no heat! I was not looking for a tune up ... we had NO HEAT! So called back to ARW and asked if I could use another professional since too long to wait until monday.(#1) They said yes and then submit a claim. OK Found ****** ******* (MJ)... to us in 1 hr.. ** performed a thorough evaluation of the system to determine the source of he problem. Per MJ, "Came out to find The ... read more
Business response:
Ms. ******,We understand your frustration regarding your heating claim and appreciate the opportunity to respond.Our records reflect that ARW Home assigned a service provider for the reported no-heat condition; however, the dispatch was cancelled at your request before our technician was able to evaluate the system. You elected to proceed with a contractor of your choosing and later submitted documentation for reimbursement review.During the review process, the documentation provided did not contain sufficient diagnostic sup... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,831 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.