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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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My experience with them has been terribly sad. Ive been attempting to get work done on my kitchen sink and they dont accomplish anything and theyre constantly charging my account, when Ive been waiting 3mths for work to be done.
Business response:
<p>******, we have carefully reviewed your feedback and noticed that there might be some confusion regarding the information you have provided. You mentioned waiting for three months for the work to be done, but we have no record of an account associated with your information, and we have not experienced any delays like the one you mentioned. It's possible that this review is intended for another business. We kindly request you to contact us at ************** so we can discuss this matter further as we believe that there mig... read more
All three claims were thrown back on me. They couldn't find a service . I can't get online to check anything out and cs claim they sent text messages I never received. Very disappointed.
Business response:
********, thank you for your feedback. We want you to know that we are currently investigating the matter you have reported and will be following up with you soon to discuss your situation. We sincerely apologize for any inconvenience caused and are committed to finding a solution that will turn this situation around for you.
Not happy at all with ARW. Paid claim on furnace at only a fraction of what the new unit cost. Would not pay on a/c replacement at all. Contractors who did the work were great I had to contact the contractor. ARW said they could not locate one.Every time I dealt with ARW, it turned into a headache. My experience with them, maybe yours will be more positive.
Business response:
*****, we understand that you are dissatisfied with the outcome of your claim. However, we followed the terms and conditions of the plan.
Horrible. I needed to cancel my account, but you cannot do so online. There is literally NO email address for them to send the cancellation letter, either. They of course have it set up to where you HAVE to call them. Which, yep, every time you call there is a long wait. DO NOT fall for this company and the trap they have set for unsuspecting poor customers....
Business response:
<p>Hi *******,</p><p>Thank you for contacting us. A customer service representative will be in touch shortly to assist with your request.</p>
They take your money and never call back. This company is defrauding the public
Business response:
****** we do not show you as an active or previous ARW home client.
Scammy. They won't let you see a copy of the detailed contract with the rules of what they cover, when coverage starts for each category/class of item, and exceptions, unless you pay and sign up first. This is outrageous. I will never sign a contract for something without knowing what I am buying. I don't know of any lawyer that would advise signing a contract without reading it.
Business response:
Thanks for your feedback, *****. The information can be found on our website at*********************************************************;
I'm calling and never answer my phone calls I don't know why is more then 30 min waiting
Business response:
<p>Hi ******,</p><p>We apologize for the inconvenience caused by the long wait time you experienced while on hold with our customer service team. We understand how frustrating this must have been for you, and we value your time. This should not have happened, and we are sorry for any inconvenience caused. If you need further assistance, please don't hesitate to contact us via email at ***************************************.</p>
Worst company ever. They tell you that the wait time is 30 minutes when you call customer service and two hours later you will still be waiting. But you do not have any choice but to sit on hold because you need help. They do not have service providers in the area and it takes weeks for them to get anything fixed. Just save your money and go somewhere else. **************** can never help when they finally do pick up. Scam artist.
Business response:
<p>********************,</p><p>Thank you for bringing this to our attention. Were sorry you had a bad experience. Well strive to do better.</p><p>Regards,</p><p>ARW Home</p>
They are awful. Been waiting for 3 months for my refrigerator to be fixed. I paid already for the contractors to come out before they actually. Now, they are giving me the run around about my check.They have the worst customer service ever!!
Business response:
<p>Hello ******,</p><p> Thank you for providing us with your feedback. We have reviewed your account and found that there were delays with the parts order,which were necessary to complete the repair of your refrigerator. These delays were out of the control of our service technicians, and we apologize for any inconvenience caused to you. We see that you recently accepted the ** (Buy Out)option on 2/13, and we have expedited it for you. Check # **** is being mailed out today, and you should expect to receive it in your mailbo... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.