ARW Home

3.5

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.52,754 reviews

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Carole R

a year ago

************* Sent terrible repairmen to fix dishwasher. Without dishwasher for 2 1/2 mos. It was never repaired & when I cancelled the policy they refused to prorate & refund the 6 mos left on the policy. Said they put too much into my repair. The dishwasher was never repaired because the workmen they sent had no idea what was wrong. The customer service is horrible. I spent hours on the phone listening to music trying to solve the problem. Save yourself grief & do not use ARW. Wish there were O stars

Business response:

******, our agents have outlined the refund process for you, and the recorded conversation indicates your understanding of it, which is also detailed in the plan's terms and conditions. There were unavoidable delays, such as the rescheduling of the dispatch when the technician was only 15 minutes away from your residence and the backordering of parts. The cancellation of the account consequently led to the closure of the claim without a final resolution, which you are aware of. We regret not meeting your expectations and hop... read more

Jeremy R

a year ago

This company is absolutely terrible. Filed a claim for an upstairs leak on July 2nd 2024. Today August 21 it has yet to be completed. I now have a huge water stain on my ceiling due to their failure to follow up on this claim. They also said they would not fix my ceiling even though they are at fault for not completing this is an acceptable time frame. So now IF they ever get the water leak fixed I will have to for out 1500 to 2000 dollars to get my ceiling fixed due to their negligence. And they had no remorse or offer to h... read more

Business response:

******, we are currently reviewing your concerns and are working towards a resolution. We will be in touch with you as soon as possible. Thank you.

Gil T

a year ago

ARW wasted no time in taking my money for my broken washer claim yet never sent me a technician. My claim was opened on 7-3-24 and the tech never went to my home, instead the tech from High tower called me and said he wouldnt "waste his time" coming to my home and would order parts instead. How would he know what to order if he never looked at my washer? I called ARW many times to get me a tech to my home and all they would say is they would escalate the situation and call me in 24 hrs, no calls were received, ever. I even r... read more

Business response:

Hello ***,We appreciate you taking the time to share your experience. It's regrettable that your recent claim did not meet your expectations. We take all feedback seriously and value your candidness. We're eager to address your concerns and rectify the situation. For a detailed discussion about your experience, please contact us directly at ************************************************************.Sincerely,ARW Home

Tonya B

a year ago

Please stay away From **American Residential Warranty!** 4 parts have been ordered for my dryer which has been down since 6-12-2024 The servicer (Living Water Applianc ************** was a no call no show day 1 and multiple times during this nightmare, he wouldn't respond to txt's, phone calls, his automobile broke down, the office has scheduling issues, I explained I didn't want to deal with ************** and living water appliance multiple I wasn't confident in his skills occasion American Residential Warranty! refused to... read more

Business response:

Hi *****,Thank you for your review. Upon reviewing your account, we noted several claims paid out in a short timeframe. We attempted to resolve your dryer claim; however, you declined assistance and opted to cancel your account. As previously communicated and in accordance with the terms and conditions, you are liable for the fees incurred by early termination. We trust this explanation addresses your concerns and regret we could not facilitate a more favorable resolution.

Edwina M

a year ago

My hot water tank needs a part. I pay $100 a month and 125$ for a deductible. The contractor came out 2 weeks later after lieing about coming 2 times prior. The claim was supposed to been expedited and yet no response until 2 weeks later. After the contractor arrived he scammed me out of $200 stating the tank was dirty and the claim would be neglected if I didnt pay an extra $200. I did because I had to take cold showers and boil water to clean myself. Now we are still waiting on a part 2weeks later. He even asked for anothe... read more

Business response:

******,Thank you for your review. We are currently reviewing the information you have provided and have involved our escalations team to ensure a swift resolution. Once they have completed their investigation, they will contact you with the next steps. Should you need to reach them, you may do so via email at ***************************************.

Taiesha T

a year ago

**************** sucks! Please stay away! We called them in 7/22/24 to have our frig services and its now 7/26/24 and no contractor has contacted us. We have spoken to ***** and ******* customer service reps and they havent been helpful. You cant speak with a manager. We have had this service for over 10years and this is the 2nd time we have used it and its just terrible. This has been a waste of money and complete frustration. All my food has spoiled and all they keep doing is apologizing but that doesnt fix the issue.

Business response:

*******, we appreciate your feedback. We are currently investigating this claim and anticipate a swift resolution, as with the numerous other claims we have successfully resolved for you previously.

gary lisa M

a year ago

stole our money for a year and we made one claim they can't get the job done

Business response:

****, upon reviewing your claim, we noted that although a technician had been scheduled, the claim was closed at your request prior to resolution. As the claim was cancelled upon your request, we will issue a refund for the *** paid to initiate the claim.

Cecelia C

a year ago

This is the worst warranty company ever. Used them once & they said they couldn't fix my washer. They gave me $ 300. This time I called for a clogged sink & was told someone would get back to me in ***** hours. Meanwhile I can't use my water because the sink won't drain and I will have a flood. I call customer service they referred me to claims. Waiting on line now about 1 hour and claims told me to call customer service so I could use my own technician. They just switched me back to to claims again. I am now going to call m... read more

Business response:

*******, we recognize your frustration due to the increased call volumes resulting in longer hold times. We have confirmed that your calls did not reach our claims department, but a claims agent will be in touch to assist with your request. Upon reviewing your previous claims, we determined that the buyout amount you accepted falls within the liability limits for that specific claim.

Catherine H

a year ago

So far Im not having a good experience with ARW and dont know if I would recommend them to anyone.My refrigerator and freezer stopped getting cold almost a week ago.They were notified,a tech came out soon after that and now its been 3 days later and ARW hasnt reached out to them or myself! Theyre still waiting to figure out what theyre going to do with my refrigerator! Every time I call them to find out what the problem is they tell me to give them 24hrs Meanwhile all my food has spoiled and I have had to keep my medicine on... read more

Business response:

*********, we recognize the frustration that the delays in addressing your claim have caused. An investigation has been initiated to prevent such issues from happening again. We acknowledge that a resolution has been proposed and you have accepted it. We extend our apologies for the inconvenience this has caused.