ARW Home

3.5

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.52,707 reviews

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David F

a year ago

I have been with ARW for 3 years without a claim. The first time I make a claim they assign my claim to an out of my area hvac contractor. Then after I inform them of this I get absolutely no follow up. On the weekends they have no one available to answer phone calls, even though it is obvious they use an out of the US call center? What the h*** They sure as h*** took my money right away for the claim. I wait all weekend without any response, in 90 degree plus weather then I finally have to fix the problem myself. I am getti... read more

Business response:

Thank you for your review, **********************, and for speaking with us. As discussed, we are pleased to have initiated this claim on your behalf. We will be monitoring the progress closely, and should you have any questions or concerns, please do not hesitate to contact us.

Curtis W

a year ago

Our family has been ARW customers for about six or seven years. In the past when we needed service,there weren't any problems having a technician come out.On 6/17/24 our AC started giving us problems,so my wife filed a claim and paid the $125 service fee.No one has contacted us, my wife has been calling for updates and so today some one told my wife we had an appointment for this Thursday but we don't know what time the appointment is for. We want to continue on with ARW but,I would appreciate it if a little more professiona... read more

Business response:

******, we appreciate your review. We are actively addressing your concerns and will ensure that a member of our claims department reaches out to you with an update. We apologize for any inconvenience caused.

Randal C

a year ago

Since the BBB doesn't allow negative numbers in their rating system, I have to rate ARW the rating of 1. This company will place you on hold for hours just to speak to an English as a Second Language (ESL) phone answering person who can not and will not process your claim for you. The company they ended up assigning my claim to was rated D- by the BBB. The company was named U.S. Appliance and their tech was rude, condescending and clearly did not want to do the job. It took over a month and my appliance never got repaired. I... read more

Business response:

******, your willingness to share your experience is greatly appreciated. Your feedback is invaluable as it aids us in enhancing our services and ensuring an improved experience.

Azim W

a year ago

I have contacted ARW for the last week. They have initially told me I did not have AC coverage which I shorted him. I did they kept telling me wait 24 hours or 48 hours. Meanwhile its 90 here in ******* today. My AC still has not been fixed, and now they are accepting the fact that I always had the coverage they have not made any effort to waive any fees if I were you, I would look around

Business response:

Thank you for your feedback, ****. Upon reviewing your statement, we discovered that the air conditioning was not included when you were upgraded to the higher liability limit plan. After confirming this error, we added the ** coverage. The upgrade was a courtesy offered by our representative during your reinstatement to the program, following the cancellation of your account due to several missed payments. We invite you to review and compare the declaration of coverage page with your previous plan, where you will find confi... read more

Kenya J

a year ago

This company is a scam. They will not fix your items. They will look for every excuse not to and will try to force you to stay with the company by saying we are unable to cancel your policy you have to keep it for a year. Do yourself a favor and don't waste your time or money.

Business response:

Thank you for your feedback, *****. Upon reviewing your account, we confirmed that one of your two claims with ARW Home was resolved, and the second claim was closed at your request. Additionally, your account cancellation was processed as per your request. Our team endeavored to communicate that canceling your claim and account would leave the claim unresolved. Nevertheless, they respected your wishes and closed both, which unfortunately meant your claim did not reach a resolution. We trust this explanation resolves any mis... read more

Vincent P

a year ago

$804 for services however their site is difficult to use. Claim submission number does not work on the weekend. They adjusted the service call fee from $55 to $99 and provide less accessible service.

Business response:

Thank you for your review, *******. We've tried to contact you several times to offer further assistance but have not been successful. Please don't hesitate to call us, or you can email us directly at ****************************************

John E

a year ago

Just tried and made first claim Tuesday .Nobody responded. Going to cancel this company if that's how they operate

Business response:

Thanks for your review, ****. Our claims team left a message for you as they require additional information to process your claim. Please give them a call back at your earliest convenience so that they can get this going for you. If you have any additional questions or concerns, please feel free to give us a call.

Jeanna M

a year ago

I got scammed by them!!!! I paid $69.99 every month for a plan for 3 months and in may I gave them a $125.00 for my deductible to fix my washer. They never sent anyone out to fix it and never called me. I finally had a third party company call me to set up an appointment for 3 weeks out. They came out and told me yes it was broke and thats all. I never heard anything until I called and asked about it and fought with them and they finally said that they would replace my washer. I said fine. I called a few days later and asked... read more

Business response:

Hello ******, as we have discussed multiple times over the phone, the cancellation of your account and the withholding of the buyout check for the washer replacement are due to the chargeback you initiated with your bank. Your monthly payment was refunded as a result. Consequently, both your account and the buyout check were canceled. You were informed that reinstating your account to a current status was necessary to qualify for the buyout check, which you declined, indicating your intention to only receive the buyout check... read more

Frank C

a year ago

Used them for a year because the seller of the house picked them for the warranty that they bought for us. Seemed ok, never had to use the warranty, but now that the year is over they constantly hound you to renew. They call my wife's phone multiple times a day over and over. ***** who just called was extremely rude. After all this harassment I will not renew.

Business response:

Thank you for contacting ARW Home. We take these types of complaints seriously, and we sincerely apologize for any inconvenience. We have added you to our global consumer opt-out list by placing your phone number on our global do-not-contact lists. Please allow up to 10 days for these changes to take effect. If, for some reason, you receive further communication from us, please let us know.