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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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So here is my plight. My hot water heater went out on a Thursday. It gets called in. The warranty company couldn't get anyone out until Monday. Technician comes Monday afternoon states a new water heater is needed. They put the details in the portal that day. So far we have no hot water for 5 days. I call to get the process expexidited because of no hot water. I was told well it will take another 48 hours to process the the details. The worst part is in September I put in a claim for that same water heater Technician comes o... read more
Business response:
<p>Hello ******************,</p><p>Thank you for reaching out to us. We understand your concern about your account and have sent this over to our claims department so that a claims manager can follow up with you.We apologize for the inconvenience and disappointment caused.</p><p>Regards,</p><p>ARW Home</p>
Easy to purchase a warranty and great service there.Trying to get a claim is another. I have a 100$ service fee. Lots of issues. 1. they often contract with service providers that are not reputable, none are BBB accredited and all with poor online reviews (which albeit may not be entirely accurate but have some truth to them). 2. slow to find a service provider. I initiated a claim online 9/28 at 933am. I heard nothing. The following Wednesday, I submit another claim online and finally they acknowledge it, but they assign me... read more
Business response:
<p>Hello ****,</p> <p>We apologize for the delay and appreciate you sharing your experience. We have escalated your concerns to our claims department who will contact you today with an update.</p> <p>Best regards,</p> <p>ARW Home</p>
I purchased two policies for my properties and over an eight month period received no compensation for any claims. This company put obstacles in my way of getting repairs done. Told me they did not have plumbing companies in my service area. Service technicians that came out to evaluate issues told me that they never actually do repairs for this company that are covered. Final straw was a washing machine repair that was not fully covered. They offered me $250 towards the repair that would require me to pay out another $250 f... read more
Business response:
<p>Hello ******,</p> <p >Were sorry to hear about the experience that you shared above. It is on our best interest to provide the best service to all our customers. You were provided with the Terms and Conditions and 30-day money back guarantee period to review it and make sure you knew how the warranty works. Although,we do our best to get a technician out ASAP, sometimes technicians have a full schedule in your area, which makes it difficult to book an appointment. You can rest assured that we do everything in our power to... read more
I purchased a home at the end of Aug. 2023 and began moving in 09/01/23 and discovered my dishwasher leaked. I made a claim on 09/02/23 and followed up. I called again 09/15 and I have been on the phone with them again on 09/19. They are telling me that they either haven't received my home inspection report (I've sent it 3 times) or that it isn't legible (sent a 4th time). One would think that a reputable company would call a customer advise them of any issues on their end. Not ARW. They have done NOTHING to repair my dishwa... read more
Business response:
<p>Hello ******,</p><p>We are sorry for the delay in processing your claim. We received your home inspection report, but it was illegible, which prevented us from opening the claim. However, once we received the legible copy of the report, we immediately opened the claim. We have scheduled the service for the first available appointment with the service provider, which is on September 26, 2023. We understand the inconvenience this has caused you and we want to assure you that we are committed to providing you with the best e... read more
Forget supervisor calling waiting since July over an hrs waiting worst one there is
Business response:
<p>Hello ******,</p><p>We would like to apologize for the experience that you had with our company. It is on our best interest to provide the best service to our customers. We would like to open an investigation on what transpired on your claim. Please contact us back at ************ or email us at *************************************** to better assist you. We appreciate your patience!</p><p>Sincerely,</p><p>ARW Home Services</p><p></p>
This company is not good. Been a member for a while used a couple of times. 90 days ago my Microwave went out. I called them after being on hold 30 plus minutes. I paid my service call fee, they sent a guy out. {my microwave would turn & Function but would not heat} He took apart & Ordered the part. A week later came & repaired it but the door would shut correctly but he got it semi workable so I accepted the work. 90 go by & it wont heat again. I called ***************************** informed me that I would have to file a n... read more
Business response:
<p>Hello *****,</p><p>Our services are guaranteed for 30 days without paying another deductible. Unfortunately in your case, was 90 days which would be out of the recall window. Every claim is different and we work hard to make sure our customers receive the ***************. We appreciate your feedback as we are every day improving our services. We apologize for any inconvenience that this situation might have caused you and we appreciated the opportunity to provide coverage to your home.</p><p>Sincerely,</p><p>ARW Home Serv... read more
I was not told that there was limit amount on what was to be they did not explain the warranty in details..
Business response:
<p>Hello ******,</p><p>Our sales agents are trained to provide a general information about the warranty and it's every customer's responsibility to read the terms and conditions. If you have any questions or concerns regarding your coverage we will be more than happy to assist you. You can contact us back at ************ or email us at ***************************************.</p><p>We apologize for any miscommunication and we appreciate your business.</p><p>Sincerely,</p><p>ARW Home Services</p>
I submitted a claim on Monday @ 9:20PM for my HVAC not working. Today is Wednesday, 1:00PM and a company has not been assigned yet. It's 85 degrees in the house and I have 4 small children, and 4 adults visiting for the week. I have called 3 times to find out the status of the technician and was told a technician has not been assigned yet, but they are still working on it. Each person I spoke with has told me they were going to "escalate" the situation. The commitment was to "DISPATCH" a *********** 24 to 48 hours. Their cus... read more
Business response:
<p>Hello *****,</p><p>We would like to apologize for the bad experience that you had with us. We appreciate your feedback as we continue to improve our services. We wish you the best on your future endeavors.</p><p>Sincerely,</p><p>ARW Home Services</p><p></p>
Not only they charged me ***** per claim but they lied to seize my ****** in attempt to cancel when they never made it to my house.I placed a few claims not only their affiliations are shady but they never followed up. I was without a fridge for 1.5 mths waiting on them to send a technician. They never showed. My plan is supposed to be ***** mthly they run my credit card for ****** and ****** when addresses they tried to patch it. Once I requested to cancel they wanted to follow up and make all kinds of arrangements and prom... read more
Business response:
<p>Hello *****************************,</p><p>According to our records,our Sr ******** of claims spoke to you and explained the outcome of your claim. We always look out for our customers to provide the best service and please rest assured that we will follow up with the technician that provided inaccurate information. We apologize if youre not satisfied with the service, and we wish you the best on your future endeavors. </p><p>Sincerely, </p><p>ARW Home Services</p>
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.