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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Never had to file a claim and decided to cancel the warranty service. First cancelation was with a representative and was assured the warranty had been canceled in 11/21/24. I continued to recieve phone calls stating the bill had not been paid. Received a call again this morning again and politely told the lady the policy had been canceled, she said it had not been canceled, so I asked again why they can not see that it was canceled? She than began to almost argue with me about keeping the policy. When I told her that is not... read more
Business response:
Thank you for bringing this matter to our attention, ****. We sincerely apologize for the inconvenience and frustration you have experienced. We are currently looking into this issue to understand what went wrong.We can confirm that your account has now been canceled, and no further payments will be withdrawn.Your feedback is invaluable in helping us enhance our processes.Thank you for your patience and understanding.
We put in a claim on Monday morning about our furnace not working the person we spoke to said it was put under an urgent matter. AWR put is in contact with motili later that day, motili told us that there was no urgent matter label on it and the guy we were talking to from *** heard the whole conversation and was unsure why the claim label was not put under an urgent matter. I made it clear numerous times with both parties that we did not want to be played with on this specific matter and how important it was for a technicia... read more
Business response:
Thank you for bringing this matter to our attention.We understand the critical nature of your situation,especially considering the specific needs of your household members. We regret that there was a miscommunication regarding the urgency of your claim. Your claim was opened on December 2, 2024, and a technician was assigned on December 4, 2024, with a scheduled visit on December 5, 2024. However, when our technician arrived, they were informed that the repair had already been taken care of by the homeowner.To address the ex... read more
I wanted to leave a no star review! I cannot begin to describe my frustration..... we purchased our house on 1/31/24, on 2/1/24 our furnace was unspected. We were told to buy a new filter which we did in February. Our house was built in the 80's. In march, we started to smell a burning smell and could hear loud noices on the other side of the wall. We immediately turned off the furnace and it has been off since March. We filed a claim with ARW in Oct. It was inspected and reported that the new filter was dirty and the 20+ ye... read more
Business response:
*******,Thank you for sharing your feedback. We understand how crucial it is to have a functioning furnace, especially in a new home. Our escalations team has thoroughly reviewed your claim and the technician's findings. Unfortunately, the claim was denied due to the condition of the furnace, specifically the dirty filter and lack of maintenance. This is outlined in our terms and conditions as not covered, and we have a picture from the service provider that supports this decision.We understand this is not the outcome you we... read more
I purchased an ARW policy on November 1, 2024, but after reading reviews that indicated the coverage is limited to $5,000 per year, I decided to cancel on November 4. When I requested a refund, the representative suggested I give the policy a try to avoid the hassle of obtaining a refund. When that didn't resolve my concerns, he informed me that my case would need to be escalated, and someone would call me back within 24 to 48 hours.I called again and spoke with another representative, who confirmed that my policy was cancel... read more
Business response:
Fikiri, we received your request to cancel in November 20, 2024. After our escalations team reviewed your request, a call was made to you, and a detailed message was left confirming that your account had been canceled. Since you were within the 30-day money-back guarantee period, a refund was submitted and processed. Refunds can be received in a matter of hours to days, depending on your financial institution. The matter has been resolved and closed on our end. If you need further assistance, please do not hesitate to call.
My husband and I submitted a claim over a month ago telling them that our oven and stove trips the electrical circuit every time we use it. They sent out an appliance tech who said it was an electrical issue and we needed an electrician. After fighting with them (they wanted us to pay another $125 to file another claim even though we were telling them they never fixed the actual problem) they said they would send another person out.THEY SENT THE SAME APPLIANCE MAN AGAIN who made sure to put in his report this time that we re... read more
Business response:
Thank you for sharing your experience, ******* We understand your frustration and apologize for the inconvenience. To determine the next course of action, we must send a technician to diagnose the issue. An electrician has been assigned to your claim, and the contact information for the service provider was forwarded to you. No additional trade service fee was required or collected.We are also reviewing the call recordings to ensure our agents are using critical thinking and to determine if any coaching is necessary. Your fe... read more
Cannot begin to describe how amazing ************** was today. I have been dealing with a warranty company and their service provider (Performance electrical and Plumbing). The Performance plumber came to my house, looked at the issue, told me he didn't have a big enough snake and left to let the warranty (American Residential Warranty) know he needed their go-ahead. Days passed. I had to call Performance and was told by the man who answered the phone (who, it turns out was the plumber who had come out but he neglected to te... read more
Business response:
Thank you for sharing your experience, *********. We are currently looking into what transpired with your claim. In the meantime, please contact us at ************, as we require additional information from you to determine if you can be reimbursed for this claim.
I've had this company for a little over 6 months after moving over from American home shield and when I tried to file a claim on my faucet for my downstairs bathroom it's been taking them three or four days to find a plumber in my area I asked the manager or she claims to be a manager how the claim process starts and works and she didn't know that information and then I asked her for a list of the plumbers that they work with around me and she didn't have the information either so as far as I'm concerned they are not knowled... read more
Business response:
Hi ******,Thank you for sharing your experience with us. Were truly sorry to hear about the difficulties youve encountered with your recent claim and the frustration it has caused. This is not the level of service we strive to provide.We understand the importance of timely and efficient service, especially for something as straightforward as a faucet installation. Your feedback is invaluable, and we are taking immediate steps to address the issues youve raised.We will investigate further and work towards a resolution as quic... read more
They use 3rd party help assigning young HEVAC sub-contractor to do the work. They are unable to perform properly so they must send a 2nd and third ****** out. Finally I had to hire a company of my own choice and submit the bill the ARW. They finally paid but they have a limit so it cost me in the end.Then when the year-contract was finished, they auto-renewed the policy for $949.44 without my permission which is against the THE ELECTRIC FUND TRANSFER ACT. I finally got them to remove the charge; however, upon checking they o... read more
Business response:
Hello *. ******,Thank you for reaching out to us.We want to assure you that we only assign licensed, bonded, and insured technicians to handle our client's claims. It's not unusual for a claim to require multiple attempts to fully resolve an issue, as fixing one problem may reveal additional underlying issues.If you intended to cancel your plan before its automatic renewal date and it was not processed, please contact us at customerinfo@arwhome. Be sure to include your ARW account number and relevant details, and well be hap... read more
American residential warranty at the pathetic company you pay them like $84 a month I got the Platinum I had electricity problem and they couldn't find a contractor in my area so they gave me a payout $300. When the electrician charges you $75 an hour to find out what the problem is. In my opinion this Home warranty company is nothing but a scam right now I'm looking for a lawyer so I can sue them. If anybody reading this could you email me a good attorney it would be greatly appreciated so I get out of my contract and *** A... read more
Business response:
Thank you for your review, ****. After reviewing your coverage, we confirmed that you received a cashout for the full limit of liability for this claim, as specified in your declaration of coverage. We adhered to the terms and conditions of the plan, which were provided to you when you signed up for services. Additionally, you had a 30-day free money-back guarantee to review both the declaration of coverage and the terms and conditions to ensure the coverage met your needs.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.