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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This company is a total scam! I have had nothing but the worst customer service experience with the call center and the technician! I reached out to them to fix my washer, the tech came by and said we need to order "x" part when we get it I will come back. Tech installed "a part" left and when I tested my washer in was in worse condition than it originally was prior to them working on it! I texted him back and he didn't give a c*** about it not working. I called the next day and spoke to someone else since then they have so ... read more
Business response:
***, we appreciate your feedback. Your concerns are being addressed, and a claims manager will be in touch with you shortly to resolve this matter.
I have been waiting for almost two months for my washer to be fixed or replace. The last time someone came out to try and fix the washer was June 20 2024 at that time he realized he was not able to fix the washer and advised ARW that the washer was not repairable at that time ARW stated that they would take care of it. Cyber World has closed the case and they also advised me that they will no longer service this area. ARW is still saying Cyber World is coming to fix the washer I called Cyber World again they told me again th... read more
Business response:
********, your review has been noted, and we are addressing the concerns you've raised. A claims manager will be in touch with you to discuss the next steps regarding the resolution of your claim.
ARW are liars. I wont go into every thing they did to me, because I dont have enough time so right each and everything. my last claim was for my AC long story short air condition could not be repaired. Had to do a total replacement.. estimate the company gave me to replace it, which is a company that American residential warranty sent said it was $7500 to take care of problem American residential warranty gave me $1550. Thats it point-blank they told me that was it as all policy was gonna pay thats it and nothing else they c... read more
Business response:
Thank you for your review, *******. Upon joining ARW Home, a copy of the liability limits was sent to you, detailing the coverage for each item in the plan. We realize the resolution of your claim did not meet your expectations, but we have adhered to the plan's terms and conditions.
Worst experience with a warranty company ever! i am asking for my money back since no one showed up for the repairs and i had to pay for everything out of pocket! Consumer beware!
Business response:
Thank you for your review, ******. We recognize your disappointment with the claim outcome; however, as previously mentioned and outlined in the Terms and Conditions of the plan, preexisting conditions are not covered.
The worst company in business!!!!you're better off throwing money away. Our ac has been down for over a week ( Emergency RIIIGHT) they do not care at all!!!! Put them out of business everyone
Business response:
We regret to learn that your air conditioning is not functioning. We are currently reviewing the claim and the service provider's status. Steps are being taken to expedite the process and bring this claim to resolution.
I have been with ARW for 3 years without a claim. The first time I make a claim they assign my claim to an out of my area hvac contractor. Then after I inform them of this I get absolutely no follow up. On the weekends they have no one available to answer phone calls, even though it is obvious they use an out of the US call center? What the h*** They sure as h*** took my money right away for the claim. I wait all weekend without any response, in 90 degree plus weather then I finally have to fix the problem myself. I am getti... read more
Business response:
Thank you for your review, **********************, and for speaking with us. As discussed, we are pleased to have initiated this claim on your behalf. We will be monitoring the progress closely, and should you have any questions or concerns, please do not hesitate to contact us.
Our family has been ARW customers for about six or seven years. In the past when we needed service,there weren't any problems having a technician come out.On 6/17/24 our AC started giving us problems,so my wife filed a claim and paid the $125 service fee.No one has contacted us, my wife has been calling for updates and so today some one told my wife we had an appointment for this Thursday but we don't know what time the appointment is for. We want to continue on with ARW but,I would appreciate it if a little more professiona... read more
Business response:
******, we appreciate your review. We are actively addressing your concerns and will ensure that a member of our claims department reaches out to you with an update. We apologize for any inconvenience caused.
Since the BBB doesn't allow negative numbers in their rating system, I have to rate ARW the rating of 1. This company will place you on hold for hours just to speak to an English as a Second Language (ESL) phone answering person who can not and will not process your claim for you. The company they ended up assigning my claim to was rated D- by the BBB. The company was named U.S. Appliance and their tech was rude, condescending and clearly did not want to do the job. It took over a month and my appliance never got repaired. I... read more
Business response:
******, your willingness to share your experience is greatly appreciated. Your feedback is invaluable as it aids us in enhancing our services and ensuring an improved experience.
I have contacted ARW for the last week. They have initially told me I did not have AC coverage which I shorted him. I did they kept telling me wait 24 hours or 48 hours. Meanwhile its 90 here in ******* today. My AC still has not been fixed, and now they are accepting the fact that I always had the coverage they have not made any effort to waive any fees if I were you, I would look around
Business response:
Thank you for your feedback, ****. Upon reviewing your statement, we discovered that the air conditioning was not included when you were upgraded to the higher liability limit plan. After confirming this error, we added the ** coverage. The upgrade was a courtesy offered by our representative during your reinstatement to the program, following the cancellation of your account due to several missed payments. We invite you to review and compare the declaration of coverage page with your previous plan, where you will find confi... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.