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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This company takes your money for warranty, talks about everything they cover and then they have some small print to State. They dont cover the warranty service. In addition they held on. They took my money for sure cause if a technician comes to my house, but they did not find a technician for five days and said I can seek to reimburse well, I found a vendor because they couldnt find one in five days and held onto my $125 then when the person submitted a quote and said its just to have them file a claim and go ahead and hav... read more
Business response:
Hi ****,Thank you for your review. We offer a 30-day money-back guarantee to give you ample time to review the plans terms and conditions and decide if it meets your needs. Our terms and conditions are presented in a standard format for easy reading. After careful consideration, we found that your electrical claim was denied according to the plans terms and conditions. We understand this is not the outcome you were hoping for, but we adhered to the stipulated guidelines.
I spoke with a very unprofessional & rude woman named ******* today at 10:30 am EST to cancel my policy. I explained that I called to cancel on Friday, 9/20/24 by 5:20, but didn't know that the office closes early (5:00) on Friday. I also tried contacting the office over the weekend, but no one was available. Since I had a migraine at the beginning of the week, I finally was able to call. ******* says that I will not receive a refund, even though the company policy says that a policy cancelation after 30 days gets a prorated... read more
Business response:
*****, after reviewing the call recordings and your review, we found that your request to cancel came after the 30-day money-back guarantee period. Additionally, you contacted our claims department before the 30 days to open a claim before the waiting period had passed, which resulted in the claim being denied. Had the request to cancel been made on the same day, the agent would have honored your request and a full refund would have been provided.Based on our findings, our agents followed the plans terms and conditions as ex... read more
This company is basically you pay them and they dont cover claims. I called today to cancel my coverage. The man that I spoke with to cancel was rude and basically telling me that I was making a bad mistake by canceling, he offered a reduced monthly payment, and I informed him that that would be ridiculous because they arent covering my claim, he also basically told me I was making a mistake by not doing the reduced monthly rate, then said he tired of me interrupting him when he was babbling on and on about my policy. At tha... read more
Business response:
Your feedback is vital to our growth and improvement, *******. Although we are disheartened by your experience, we value your input as it aids us in enhancing our services and avoiding such negative incidents in the future. Rest assured, your account has been cancelled, and there will be no additional charges. We wish you the very best.Sincerely,ARW Home
American Residential Warranty seems to be as slow as it can be. We live in ***** and our AC is broken. It's taken over a week and they still haven't finished their "paperwork". It's summer and we have small children. I recommend finding another company, we will be.
Business response:
*****, thank you for your review. We have completed a review of your claim, and it is now being finalized; therefore, you should receive a call today regarding the outcome. Should you need further assistance, please contact the claims department at ************** and press option 1.
I had giving bad reviews but my husband and I got this warranty several years ago when we moved into our new house. We purchased a ******* refrigerator (buyer beware-******* electronics are good appliances SUCK) and after sometime the ice maker stopped working or kept icing up terribly. ARW sent a *** out to ***lace ********* than a month it did it again but when we called back the *** said we had already made a ********** was nothing they could do. ??Fast forward to a little over a wk ago our ******* stops cooling. We open ... read more
I would give this company a negative 100. They're lousy. Put in for a air conditioning unit. I paid out of my pocket over $6000. They paid 200. Then I also almost a year later. Put in for a refrigerator and it took them one month to fix it. That's ridiculous. So when I went to end my membership after a year and a 1/2 of having them, he tried for over an hour to convince me to stay and because I wouldn't he charged my credit card $204.41 for what I couldn't tell would not recommend them to any. One.
Business response:
*****, we appreciate your review. Upon investigation of your claims, we discovered that the delays in the refrigerator repair were due to the required parts being on backorder, which was previously communicated to you. We would like to remind you that our calls are recorded for quality assurance, and we have located two instances where the cancellation process, as outlined in the plan's terms and conditions, was clearly explained to you. For further clarification, please consult the terms and conditions document, specificall... read more
ARW is a rip off. *** had this company for 60 days. Unfortunately, I had to use them within those 60 days my refrigerator and my stove stopped working. I called them and it took almost 2 weeks to get the parts for the stove and the refrigerator. About a month later my **** went out and I called for the service. A service man came out and told us that the unit was gone and we needed a compressor. I was told they would get back in touch with us to work up an estimate on what it would cost to repair . ARW called and said they w... read more
Business response:
Thank you for your feedback, ******. As a reminder, all our calls are meticulously documented and recorded. Upon reviewing the statements made, we determined that the delays in two of your three claims were due to parts being on backorder, which was communicated to you. These two claims were resolved, meaning the repairs were completed. Your third claim was canceled by you because the appointment scheduled for the next day did not meet your satisfaction. Upon reviewing your plan coverages, it was confirmed that you did not e... read more
They lie about their b b credit rating to get you to sign up with them. Once you file a warranty claim, they take weeks to make a determination and then decline. I am 66 years old, and my air conditioning broke in the hottest summer we've ever had in ******* in the month of August. They kept me waiting weeks to tell me they were declining my service due to the previous owners neglect and cleaning the system. I've now been a total of five weeks without air conditioning. I decided to quit this company and demanded a refund. Ge... read more
Business response:
*****, we appreciate your review. Upon reviewing your statements, we found that the service provider cited a lack of maintenance for the unit, and the decision to decline was based on the terms of the plan, a copy of which was provided to you upon enrollment. Our review process is bound by public information, and an examination of the call recording revealed no discrepancies with the publicly available rating. We recognize that the result was not as you had hoped, but the denial was strictly in accordance with the plan's ter... read more
Im a customer paying a monthly fee for ******************** that have not yet been rendered, my HVAC has a leak of Freon and its been 9 days since filing my claim, 3 days since this company has had my estimates cost which falls under false advertising since they offer 24/48 hr repairs. Keep calling and being told same thing from ***, its under review , mind you I have an elderly father in the home age 82 whose health is being affected and they still have not done anything after claims been so called escalated due to my compl... read more
Business response:
Thank you for bringing this matter to our attention, *****. Upon reviewing your account, we have confirmed that your claim was approved, and the assigned service provider was notified on 8/29/24. An additional notification has been sent to the service provider regarding the repair approval. Please feel free to contact the service provider directly to arrange the repair at your convenience. We apologize for the delay, which was due to receiving a partial estimate and the final one days after causing a delay in the final outco... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.