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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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My elderly parent's ac went out on June 25. I called on June 26th to file a claim. Here we are July 17th and still no one from ARW nor a contractor has been out. I have called ARW 25 times since July 1st. The heat in my state has been almost unbearable.On June 25th, the day the air went out my dad had a pacemaker put in, I just knew this would be taken care before he came home but it was not. On June 28th due to the temp, my mom had a stroke and was in the hospital for 7 days. I started called on July 1 and I have been made ... read more
Business response:
*******, we recognize your concern. After reviewing the filed claim, we found that the technician informed our clients that he could not diagnose the issue due to the ** unit being frozen. He requested that your parents contact him directly after the unit has thawed. Should you have any more questions or concerns, please don't hesitate to contact us.
ARW took my $100 service fee and email saying they was unable to find a services for the Pluming Stoppage repair. Requested that i find a service and they would reimburse me. I found a service and the repairs was done. However, ARW denied the claim.
Business response:
*******, upon reviewing your account, we have determined that the reason for denial is consistent with the plan's terms and conditions, which were provided to you when you enrolled in the plan. While we recognize this is not the outcome you desired, the terms and conditions have been adhered to.
This place is a rip off been paying for nothing first time I needed a repair they took my money and never sent anyone tried to get a refund for service call after being passed around for 4 hours still didn't get my refund or a tech
Business response:
*******, we apologize for the delays you've encountered and are committed to rectifying this situation. You can expect a follow-up from us within the next couple of days with a resolution.
I left Achosa Home Warranty just to try something different. I was lied to by the sales person from ARW about how much my service fee was. Trying to get someone on the phone is horrendous!!!! I will be going back to ****** where I had zero issues and had the best customer service.
Business response:
Thank you for your review, *********. All our calls are recorded, and the plan documents are dispatched, providing you with the details of your plan and the payment amounts.
I would not refer American Residential Warranty to my worst enemy. After having them for 8 years. I called them about a water leak 2 years after I was upsold on the additional coverage. They denied my claim even though my policy specifically said it was covered. I have ****** ********now. And its like night and day. They replaced my refrigerator and AC unit with no problem. Take it from me. Dont waste your money with American Residential Warranty because you will regret it
Business response:
We regret to hear about your unsatisfactory experience; however, we cannot locate an active account associated with your name.
I WOULD NOT RECOMMEND THIS COMPANY WASTE OF MONEY. NO TIMELY MATTER ALL YOU GET IS *********** SOMEONE WILL REACH OUT TO YOU AND FINALLY FOR A WEEK SAID OUR REPAIR WERE NOT GOING TO BE COVERED AND NEEDED TO PAY OUT OF POCKET BAD FOR BUSINESS
Business response:
*****, we recognize your frustration regarding the denial of your claim. However, the details you were given are outlined in the plan's terms and conditions. Upon reviewing your claim, we have determined that the reason for denial remains valid as it is included in the exclusion list found within the terms and conditions of the program that were provided to you upon enrollment.
Worst business experience ever! They may do a good job in major metro areas where they have an established list of providers but if you live in a rural area they provide no service. I believe the business model is to drag their feet until the customer goes away. Hence profiting from the monthly payments made before you find out you have nothing. Nine days after I notified them I needed service I was told Id have to find my own provider. I was sent lengthy instructions on how I had to proceed with doing their job. I made one ... read more
Business response:
Thank you for your feedback, ******. We regret the inconvenience caused by the delay. Upon reviewing your account, we have confirmed that you have been reimbursed for the expenses. We are investigating the cause of the delays and are committed to improving our services to provide a better experience in the future.
Worst company ever!! My A/C went out 2 weeks ago and I'm still without air. They keep giving me the run around about repairing it, and I'm completely frustrated. I call everyday and stay on hold for hours. ***** calls me back, and I think they just don't want to pay my claim. NEVER use them.
Business response:
Thank you for your review. We apologize for the delay in resolving your claim. Upon reviewing your account, we have confirmed that the issue has been resolved.
I will be reporting you all. I was harassed by ******, when I tried to cancel. He refused to cancel. Rating O
Business response:
*******, we have reviewed your account and found that it was canceled as per your request.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.