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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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This ARW home warranty told in the beginning that they will fixed my television and says everything covers if you have certain amount I paid it but now they are saying we cant fixed it they are scamming people so plz be careful not recommend ????????
Business response:
Thank you for your review, ****** Upon careful examination, we determined that your TV claim was rejected due to physical damage, as evidenced by the photos received, which showed a cracked screen. Consistent with the plan's terms and conditions, the claim was denied because the damage did not result from normal wear and tear. We recognize that this may not be the resolution you were hoping for, but we adhered to the plan's terms and conditions.
This is THE worst home warranty company we have ever dealt with. Bait and switch from the VERY beginning. Zero accountability and no one seems to care about the issues. Stay away - not worth the money or the hours of aggravation that we have endured! TERRIBLE company
Business response:
********, we appreciate your feedback. We made efforts to address your coverage issues, and as previously stated, the call recordings did not substantiate your concerns. Additionally, you were advised of the 30-day money-back guarantee available for you to review the plan's coverages, as well as the terms and conditions, to confirm that the plan met your requirements.
The air conditioning was damaged and they did not fix it. They said it was still working fine. but it is not working well.After a the refrigerator stop working and they only gave me 220 because it is very old according to them.Which refrigerator can I buy wiyh 220? I had been paying them for nothing for approximately 2 years.i would not recomend this company at all.
Business response:
Thank you for your review, ******. Upon reviewing your claims, we found that your second AC claim was voided due to the assigned service provider, and ARW could not contact you to arrange the 2nd opinion. The claim for the fridge resulted in a buyout since the technician could not find parts for the refrigerator manufactured in April 1995. The buyout amount was based on the remaining limit of liability as per the terms and conditions of your plan.
They called and said I didnt make my payment. Spent almost 2 hours on hold or waiting for a chat to verify that I had in fact made the payment. Still havent got to talk to anyone yet.
Business response:
*****, we appreciate your feedback. It appears the call occurred prior to the receipt of your physical check. Additionally, our records show you spoke with a customer service representative on May 30, 2024. Should you require further assistance, please don't hesitate to contact us at **************, selecting option 3 for a prompt response.
poorly business we were left without water for 14 days and we've been with this company for 2 yrs so we had to buy our own water heater and pay to get it put in
Business response:
Hello ****, we appreciate your review. We regret to learn about the delays you encountered. Thank you for making us aware of this issue!
***, a claims expert, was rude, weird and aloof during our total conversation.
Business response:
Thank you for letting us know about this, *****. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Not worth the money or aggravation. They go against their own terms and conditions and s**** people out of hundreds of dollars they dont have to spare to begin with. Poor customer service all around. And forget trying to have someone help on the phone because theyll just laugh and say theyll call you back. I have never been so upset over a service provider. No point in having a home warranty when they dont even cover what they say they cover. 0/10 DO NOT RECOMMEND
Business response:
********, we recognize your dissatisfaction with the claim's resolution. We would like to remind you that the plan's terms and conditions were provided to you at the time of purchase for your review, and you had a 30-day period to determine if the plan suited your needs or to request a refund. Upon reviewing the recorded calls, we confirmed that our team conducted themselves respectfully during your interactions, and the supervisor made efforts to clarify the claim's resolution, which is in accordance with the terms and cond... read more
I called to set this appointment up, took a day off to get the work on my electrical performed. Contractor showed up on time as scheduled but had to leave after 30minutes because that is this companies policy ( American Residential Warranty) the contractor is required to fill a report put which takes 24-48hrs to approve. Contractor filed the report immediately so that they could continue work. ARW has yet to approve this company so I am having to pay extra to have them come out and fix my electricity. ARW has yet to respond ... read more
Business response:
Thank you for your feedback, *****. Please be assured that all our calls are recorded, and our records confirm our interactions with you during your calls. If you choose to proceed with the repairs independently, kindly inform our claims department. This will ensure they document your decision for future reimbursement requests for the covered repairs. Otherwise, our claims department is currently coordinating with the technician, as we have not yet received the repair estimate, which is causing the delay in resolving this cl... read more
Salesman would not email me a quote for a home warranty so I could compare plans side by side, comparing the items covered, the cost per month and the service fee for each call. Not interested in working with a company like this.
Business response:
***, the information you seek is available on our websiteHome Warranty Plan Comparison | Home Warranty Plan Coverage arwhome.com.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.