ARW Home

Audrey J 

on BBB

2 years ago

Worse company I've ever had experience with. Called for service on my refrigerator on 11/1/22 still no service. On 12/27/22 received email about 2 options, (l) a buyout of $215 or (2) have another servicer to diagnose and repair unit. I opted for another servicer. on 12/29/22 received email stating not enough monies remaining on my contract to send out a technician. How can that be when I have not had any service. I am requesting my $55 back on service call for refrigerator and $55 back on dryer which also has not been repai... read more

Wayne J 

on BBB

2 years ago

*************** American Residential Warranty(ARW) is the worst **************** I ever experienced. I had them for two years, I paid every month a total of over $2700.00. I only had two request, one was taken care of, the other was not paid by ARW back in July 2020. I received a call Sept 2022 that ARW never paid the contractor. After several attempts, I paid the $381.00 to the collection agency to avoid problems with my credit. ARW has not replied to any of my request or the Contractors request. I sent ARW a copy of the in... read more

S. M 

on BBB

2 years ago

Unbelievable ************** Never experienced anything like this. Going on 3 weeks with no refrigerator..Why would a company sell a home warranty policy in an area where they have ZERO technicians? The sales pitch was all lies. This company is a complete failure.. Buyer beware. ARW is a ******** COMPANY That takes your money and provides NO SERVICE..CSR's are useless. Looking into filling a suite against them. 

Sukenaha C 

on BBB

2 years ago

Don't Buy a Warranty Agreement for ARW . They will over charge you and not put in a service order . They will give you the run around 

Julian B 

on BBB

2 years ago

No matter number I call I am on hold for over an hour. Their email addresses are "no-reply" addresses except the customer service one and it does not answer. Tip: if you want someone to answer, choose "make a payment with a person". 

Julio L 

on BBB

2 years ago

This company gave false advertising when in media and when speaking to a representive to sign up. We were told an item under a claim would be fix or replaced depending on the issue. The price we paid monthly would cover the cost. We were not told (and it was omitted) they would only give you the bare minium if they had to pay out an item. When we called they gave us the run around and in the end, for our water heater was unrepairable- the pay out was ****** dollars- that does not even cover the cost of installation. Now afte... read more

Michael S 

on BBB

2 years ago

I have a policy with his company and I am being treated extremely poor. I filed a claim to find out that My replacement allowance doesn't come close to what I need to replace my appliance. They NEVER sent me a policy. The file was claimed 6 weeks ago and I have not received a check. This is without a doubt, the absolute worst business I have ever dealt with. I WANT MY MONEY! PERIOD! 

Ronda T. 

on BBB

2 years ago

************ We have been with this company since 2010. Since 2019 they have not done nothing for us. They keep giving us the run around with this one guy ******************* . NEVER CALLS NEVER SHOWS. 

Taaren H 

on BBB

2 years ago

We are going to end up suing them. My father got a contract with them. His ac unit went out. Waited 3 weeks with no ac during the summer they keep saying the sent someone out. Ask for the company name to call them directly. Company said they never heard from that company. Called them they told them to go ahead and get work done from a company that would come out asap and that they would refund the money paid. My father got work done now ARW is giving them the run around. Shame on u guys . But we will take this to court and a... read more