ARW Home

Heather M 

on BBB

2 years ago

I wish I would have read the reviews here. Everything they say is true. **************** is non-existent. Have been waiting 5 weeks for a refund. They auto-renewed ** without our knowledge or consent. Sent us an invoice back in January stating nothing about charging us. Still waiting on refund that was told was it was being processed on 1-27-23. Waited 7 to 10 business days. Nothing. Called back and they stated it they now had to wait until the end of February. Unacceptable. Called today and they stated again 7 to 10 busines... read more

Tammie M 

on BBB

2 years ago

I been with the company since 2018, this is the first time I have major issue with any thing in my house.,, My heating unit have a hole in it, I was told my the Tech it would cost me $3624, when they sent the claim back to ARW- the have sub contract with AIG, and I did not that. AIG make a decision that they would only pay $500.00 and if I take the buy out they would only give me $375.00. Do the make any since, I told them I pay you $97.00 a month for almost 7 years and you only can give me $375.00. That was there final offe... read more

Ben C 

on BBB

2 years ago

An absolute joke and ****! They don't provide help when you call, they say they will contact you back in 48 hours, they dont, then when you take maters into your own hands they don't cover anything. Run from these people! 

Phyllis L 

on BBB

2 years ago

I think they give you promises that they don't uphold. My plumbing was supposed to be covered and they say I can't file a claim. Says its existing problem because I had a clogged toilet a week before but had that fixed (not much of an issue). Now they won't come and check problem, I've got water running onto my floor , coming out of commode can't use any appliances because makes problem worse. Obviously can't use bathrooms. Said I would have to prove that clog in toilet was fixed, never told me this on initial call, otherwis... read more

Mary Jefferies H 

on BBB

2 years ago

I think I wasted my money on this company. I have been a customer since Nov 22. So far I have heard nothing from this company but lies. I requested a Declaration page for my mortgage company and have not received it yet. Now my mortgage company is buying a warranty, that might cost me more, which I will have to pay for. just because I can't get a dec page. Except for setting up auto pay and an inquiry about warranty on a washer (It cost an additional $10.00 a month) I have heard nothing. Looks like I have to look further. 

Jamilah P 

on BBB

2 years ago

The only time I heard from this company was to get a reminder about my payment. I filed a claim that was never responded to. I spent endless hours trying to get someone to assist or to even respond to my calls. They never sent confirmation emails after calls concerning a service request. I called customer service several times but was told it was closed or not available even though it was regular business hours that they stated in their message.The one company they referred me to never responded and I was never able to get t... read more

Mikendra W 

on BBB

2 years ago

I spent 2 hours and 45 minutes on the phone, most of which was spent on hold - only to be told that if I have a complaint, that its been recorded and to calm back in two days for the results. What results? I wanted to voice my concerns about my experience and was told that it was already submitted. Why wasnt I able to file the complaint on my own? They assured me a year ago that my credit card would be removed from the account as I have a separate account created specifically to pay bills. Then I get an alert from my bank th... read more

Chris H 

on BBB

2 years ago

I switched from American Home Shield to American (AHS) Residential Warranty (ARW) in August 2022 because AHS kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the ** last summer that took AHS a month to get a contactor to the house to fix. ARW told me that heating and ** are considered to be emergency calls and a contractor would contact me within 24 hours.This morning it was 3 degrees outside and my heater did not cycle on last night so I woke up ... read more

Bill R 

on BBB

2 years ago

I was dispatched to help a customer by **********************, fixed it and now ARW is refusing to pay me under the agreed upon terms, I am a small business owner and got totally robbed by ARW, if their homeowners needs a home service repair, he will pay lots for it now ....be weary of ARW, they are fraudulent