This profile has been claimed by the business owner or representative.
AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a member of ************. I received a message that I have an excellent chance for approval of refinancing my auto. Auto Pay pulled my credit. I had to choose a plan/financing option, which would lower my payment by at least $300. So, I applied and was approved. My credit score is over 715 and my gross is over $108K/year. They contacted me and advised me that I would have put down $6700 in order for me to obtain the loan and my monthly payment would increase substantially, which was outrageously higher than my current m... read more
Business response:
Hello, ******.We would like to speak with you regarding your experience as we are disappointed to review your feedback. Both parties provide full transparency regarding our process prior to submitting the application, to which you must select "I agree" to apply for the estimate seen. While we understand your concern, it is standard for lenders to request a downpayment for an applicant due to the loan to value ratio of the vehicle. Please give our escalations line a call at your convenience at ************** and we would be v... read more
This is a bait and switch operation. When given all credit and loan information they advertise a competitive refinance rate until they run a hard credit check. Then they inform you (only by telephone) that they can't even match your current rate. Beware of this business. They are not what they represent.
I started a refinance request online, received a call from ****** that I qualified for the loan. The selected rate was 8.97% 84 months. When I spoke to her she then said the best rate was over 10% with 3k down. This is more than misleading it is a lie. I got a quote rate and then it was not real. Disgusted.
Business response:
Hello ********, we appreciate your feedback. We would like to speak with you regarding your experience. At your earliest convenience, please give our escalations line a call at ************** and we would be happy to assist you. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
To Whom It May Concern,I am writing to formally express my concerns about the customer service experience *** had regarding a refinance transaction initiated on April ***** the start of the process, communication was excellent. The agent I worked with, *******, was highly responsive, clear, and helpful across phone calls and text messages. I even commended her at the time for the professionalism and efficiency with which the initial steps were handled.However, after I completed and submitted all required documents, including... read more
Business response:
Hello, ******. Thank you for taking the time to leave your feedback, as we are disappointed to see your concerns. A member of our management team contacted you by phone to further assist you and resolved the concerns regarding your application. Should you have any additional questions, please contact our escalations line at ************** and we would be very happy to speak with you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
To Whom It May Concern,I am writing to formally express my concerns about the customer service experience *** had regarding a refinance transaction initiated on April ***** the start of the process, communication was excellent. The agent I worked with, *******, was highly responsive, clear, and helpful across phone calls and text messages. I even commended her at the time for the professionalism and efficiency with which the initial steps were handled.However, after I completed and submitted all required documents, including... read more
I have had the worst experience with auto pay ever I was told maybe three or four times that my case was approved to find out that I still need paperwork I was given the runaround multiple times, and then I asked to speak to a supervisor which I was never given that opportunity. I also was told that the person which name is ******* that I did not want to help me anymore. They continue to have him sending me messages one minute he told me that my case was approved then he told me that I still needed paperwork. Then he called ... read more
Business response:
Hello, Shevon. Thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Should you have any additional questions or concerns,please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST... read more
They lie about your refinance rate. I was told I would get my interest rate reduced from 7.7% to 4.94 on my car loan. I have a 796 credit score. They told me I can only get 7.5% reduction. I found them through credit karma. All lies. Dont use them.
Business response:
Hello, ******. Thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns however we were unsuccessful in reaching you. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note tha... read more
This company is not honest about what rates are. Things changed once they pull credit was very unhappy with the service. Too many other companies out there to be lied to by this one.
Business response:
Hello, ****. Thank you for taking the time to leave your feedback. We strive to provide full transparency regarding our process and are disappointed to see your concerns. All pre-qualifying estimates by Credit Karma are presented on their limited profile information and are not guaranteed. We are a third party who works with a network of lenders to find our customers the best potential offer. By submitting an application, you apply for the prequalification estimate presented, and the lenders must conduct an inquiry to deter... read more
I was sent a letter stating "pre-qualified", thought I would check out their claim as to dropping my payment and rate. I filled out the app and shortly after it was cancelled, I reached out to the company and they said that they couldn't find a letter. I asked them why they sent out a pre-qualified letter if it isn't actually true. This is a terrible way to conduct business, I took a hard inquiry for nothing other than this company sending out spam mail. Looking through the reviews, seems like a lot of bot 5 star reviews for... read more
Business response:
Hello, *****. Thank you for taking the time to leave your feedback. Our goal is to provide full transparency to our customers and we are disappointed to review your concerns. Autopay is a third-party broker and we must submit your application to a lender for final approval. Prequalification estimate letters are based on information available, as they are subject to change upon applying for the offer seen. Please refer to the back of the mailing letter for Terms and Conditions or at our website FAQ. Once an application is com... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,921 reviews.
When is AUTOPAY open?
AUTOPAY is closed now. It will open at 7:00 a.m.