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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Been contacted twice by this company by mail, saying that i'm preapproved for auto refinancing, where they quote you a rate and a monthly payment. But funny when you call to process the application. Somehow they can't find that paperwork, and they try to get you to accept a higher payment and a higher interest rate. Very deceptive and misleading business practice proud of bend at over the
Business response:
Hello, ******. Thank you for taking the time to leave your feedback. Our goal is to provide full transparency to our customers and we are disappointed to review your concerns. Autopay is a third-party broker and we must submit your application to a lender for final approval. Prequalification estimate letters are based on information available, as they are subject to change upon applying for the offer seen. Please refer to the back of the mailing letter for Terms and Conditions or at our website FAQ. Once an application is co... read more
Scam alert - This is a complete bait and switch operation. I was exploring information about refinancing our car loans to get a lower rate. Their website *specifically* says to input your information for a soft look and that it will *not* be a hard inquiry on your credit. I did so to be curious what might be possible and they claimed I could get 4.59%-6% (significantly lower than my current 10%. I did NOTHING further and thought that was it. However, within 24 hours I had 6-7 urgent alerts from credit agencies notifying me a... read more
Business response:
Hello, ******. Thank you for your feedback. We strive to provide our customers with full transparency regarding our process. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00a... read more
***** at ******** on behalf of ********************* was extremely condescending and insensitive to me today over the phone. ******** has inconvenienced me for months due to the *** requesting a new POA and the company offered me $50 for the inconvenience in 2023. I responded and never received the documents. However, this wasnt something as a customer that I believe I shouldve been responsible for, hence why I was offered compensation. Ive been going back and forth to the *** for months as they could not find my car registe... read more
Business response:
Hello, JaQuandice. Thank you for taking the time to leave your review. We are deeply concerned to see your feedback as our primary goal is to provide the best customer experience possible. As part of the refinance process, AUTOPAY is legally obligated to have the title to the vehicle being refinanced perfected into the new lenders name as soon as possible. Sometimes there are additional steps required by the member going through the refinance in order to have the title perfected. In this case, AUTOPAY had made many attemp... read more
This was an absolute scam between credit karma and autopay. Credit Karma advertised a much lower rate. Once you claim the offer on credit karma autopay instantly does a hard credit check WITHOUT notifying you of such. Only for autopay to call you and not offer an APR anywhere near the offer you claimed. When I brought this up to them they told me to call credit karma. I went back to credit karma and the offer was still there. I clicked on it again but did not answer the questions however the checked my credit AGAIN WITHOUT n... read more
Business response:
Hello, ********. Thank you for your feedback, and we are saddened to see your review. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns, but we were unable to reach you. Should you have any additional questions or concerns,please give our escalations line a call at your convenience at ************** and we would be very happy t... read more
When i called auto pay back a lady that barely spoke English answered heard a rooster crowing in the background and she could barely speak English and her phone kept cutting in and out. They did not get both incomes on this as i posted on appt as this is a joint acct. Talked to management still no prevail on anything. Reg flags with this company period.
Business response:
Hello ****, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team discussed your concerns over the phone. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Fri... read more
I received letter stating a new lower APR offer with a lower monthly payment. I went through all the hoops to submit details needed. I was approved. As we attempted to finalize the offer, I come to find out that the APR actually offered was higher than the one I currently had? Bait and switch! I should have known better but thought I would try. What a waste of **************
Business response:
Hello ****. Thank you for reaching out with your feedback.We strive to provide full transparency regarding our process and are disappointed to see your concerns. All estimates in the mail are subject to change upon final review of an applicant's information by a lender in our network, this disclosure is provided on the back of the mailing letter. A member of our management team contacted you by phone to answer any additional questions. We are disappointed we could not assist you with your financial goals and removed you from... read more
After going over the loan finally with lots of missed calls from them because they are on a completely different time zone and I kept asking them to call me on my off days or at least at time that we could talk and the agent didnt comply. I would sometimes have to wait a couple weeks to hear back from the agent even via txt. Communication was just horrible to say the least. This took since between November and end of December to figure out. By the time I finally signed all the paper work and mailed it out to the new loan hol... read more
Business response:
Hello, ******. Thank you for taking the time to leave your feedback, a member of our management team attempted to reach you by phone. We would like to speak with you regarding your experience as we strive to provide a seamless experience to our customers.Please give our escalations line a call at your convenience at ************** and we would be happy to discuss your concerns. Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
Autopay is NOT a lender. It is an "aggregator", meaning that they apply to several lenders and add a fraction of a percentage to the APR that they provide to you. Often the rate is the same or higher than you're already paying. And now you'll have a hard inquiry on your credit report.I don't understand how it's legal to refer to themselves as a lender. They'll claim that they disclose that in fine print, but they advertise "financing as well as working with a network of lenders". They refuse to advertise themselves as aggreg... read more
Business response:
Hello, *******. Thank you for taking the time to leave your feedback, we are disappointed to see your concerns. A member of our management team attempted to reach you by phone to discuss your feedback, but we were unable to speak with you. AUTOPAY is a third-party broker and not an aggregator, we do not own, or brand products provided by the companies we work with. To provide full transparency, we state on our website that we work with a network of lenders to find you the best potential offer and outline our services in the ... read more
Misleading or false offer! They sent me a letter offering 6.44% interest rate if I refinance my auto loan through them. I called to take advantage of said offer and the salesman told me that it would depend on length of the loan and such. I was fine with whatever terms including Doing the refinance based off the original length of my loan.. whatever it would take to get it down to 6.44% and knocking my payment down $101 like the letter offered. He checked to see what he could do and came back with an offer above 7% and a hig... read more
Business response:
Hello, ******. Thank you for your feedback. We strive to provide our customers with the best experience possible and we are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns but we were unsuccessful in reaching you.Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you!Please note that o... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,921 reviews.
When is AUTOPAY open?
AUTOPAY is closed now. It will open at 7:00 a.m.