Bel Furniture-San Antonio

Maria R. 

on Yelp

4 years ago

The furniture I received was scratched, one of my coffee tables was broken. I was immediately told by the delivery team that they would make a note of it and notify them, which I appreciated. I received the delivery customer service was terrible. I was advised the estimated time for it to be delivered was from 3pm to 7pm and it wasn't delivered until almost 9pm. While I understand that it was just an estimate I did not appreciate the lack of courtesy and customer survive provided. I was not given a notice or call of how muc... read more

Sabrina C. 

on Yelp

4 years ago

Awful, awful, awful. I purchased a brand new 6 piece wood Dinning Table. Upon receiving the items in boxes and building it, 1 of the chairs in the box was broken in 3 places. The back where a person leans, the leg, and the seat of the chair was wood rotted. I took the broken chair back to Bel Furniture. When I got there I was given a return receipt that read repair or replace. I expressed that I paid for NEW furniture and should get a new chair. Also, I expressed concern that if the chair was just repaired it would be unsafe... read more

Andrew A. 

on Yelp

4 years ago

The delivery is absolutely ridiculous they call you and say they gonna be there in 30 minutes they don't come until two three hours later like wtf and then when you call try and tell them they're like oh well if you miss your delivery you're gonna have to pay another delivery then tell me a damn certain time if the time isn't guaranteed why not deliver within the day never again 

Melanie M. 

on Yelp

4 years ago

Wish I could give it -0 stars. This place is so unprofessional. We got a 3 piece set couch and they told us we could come back in a couple days to pick it up.. we come to the back and there's this dude dressed in regular clothes with a flag hanging. Ghetto af. Then they tell us they accidentally sold our set because they didn't mark it as sold?????? So yeah we had to wait longer to receive our shit. I also walked in today April 13 and nobody says hi or helps me open the door cause I had a stroller. Bunch of little ass kids... read more

Brittany B. 

on Yelp

4 years ago

Hello, We ordered our furniture 3/7/2021 at Bels in San Antonio, Tx our sales rep was great who we had no issues with at all. Well the store failed to contact us when our furniture arrived last week according to our sales rep. We believed we had our order set for delivery, turns out it wasn't I spoke to L***a the manager on location and she said it wasn't set up for delivery and she has no one to deliver the items to us, I mentioned to her we were asked our address all of our other furniture was delivered from the the other ... read more

Caroline R. 

on Yelp

4 years ago

Customer service was below subpar..at any moment you feel like you dont want to buy they literally walk away from you. The rep walked away and we were not done looking. We were interested in a bedroom set but we could not purchase because he walked away came back around with another customer and didnt even acknowledge us. Sad because I fell in love with the bedroom set but not worth the time. 

Ivan R. 

on Yelp

4 years ago

Don't buy furniture here you won't receive your furniture in months, the delivery crew is unprofessional. If you do buy don't buy their warranty is not worth it and not refundable. They will add it to your ticket and charge you for it without you noticing until you have paid. 

Lia P. 

on Yelp

4 years ago

The customer service at the San Antonio store is the worst !! Although the salesperson was great at his job. Once you get to customer service there is like a 90 minute wait. The female manager Lydia of the San Antonio customer service messed up and literally walked out and left the customer service in a worst position to assist customers. The whole customer service system is terrible. My huband want to pay half of the purchase.. they were unable to do the transaction because they lacked understanding their own system and... read more

Izzat A. 

on Yelp

4 years ago

Very poor customer service. They charged me 25% restocking fees in items that I did not have yet, they ordered it from main store to local store, we agreed on free shipping, apparently free shipping to Belfuniture means to their store, really ? no one else I know interpret it that way, so why restocking fee if I did not even touch it ? Then if you call them they said try our furniture for 3 days you can return it full refund no question asked. When I told them about that, they said three days from the time you order not the ... read more