This profile has been claimed by the business owner or representative.
bel Furniture san Antonio
- Furniture Stores
- San Antonio, TX
About this business
Location details
555 SW Loop 410, San Antonio, TX, 78227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
One, the manager offering to send me a new set of chairs is crazy and beyond wasteful. Two, making the chairs come in a pack of two is dumb, I say this because one of my chairs was missing all of the assembly hardware. DO NOT GO HERE THEY SUCK A** Between the jittery salesman who looked like he was on meth to the chairs coming misaligned and missing parts this company sucks!
Business response:
Hi, Joshua. At bel Furniture san Antonio, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (210) 680-8899!
We were so excited about this place and what we ordered, until it came time for delivery! We were told they had everything multiple times before delivery day, only to be disappointed! They had us wait 3 weeks for an incomplete order, then another 2 weeks, only to say nothing! Lets just say my expensive mattress has been laying on the floor and we've been getting the run around like crazy! WORST communication in customer service I have ever seen all around! They make it seem like they really don't care about making THEIR mist... read more
Business response:
Hi, Nick. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at bel Furniture san Antonio and would love the opportunity to improve. Please get in touch with us at (210) 680-8899!
When we entered we were greeted by a large fountain. No, not a salesperson. A large, decorative fountain. We had to find a salesperson, and once we did two out of three of them looked annoyed that we had interrupted their conversation. One of them began to walk with us, and then pointed to the far end of the huge store to find what we were looking for. I expected to see another salesperson in that area, but no. The person I went shopping with said that she's never going back there. I don't think that I will, either. One ... read more
Business response:
We appreciate your feedback, Aja. If you would like to discuss your experience further, don't hesitate to reach out to us at (210) 680-8899 or sanantonio@belfurniture.com. We would love the opportunity to resolve any issues.
This is Karen Destruel I am in Colorado and cannot get home until the end of the week. Please reschedule for next week. I have called several times and no answer. Please call. If I do t get a call this week I will cancel the credit card. Thank you Karen G Destruel 797-953-1585
Business response:
We appreciate your feedback, Karen. If you would like to discuss your experience further, don't hesitate to reach out to us at (210) 680-8899 or sanantonio@belfurniture.com. We would love the opportunity to resolve any issues.
Called with questions about a pending furniture purchase, called 4 times, only to constantly be hung up on. Only once did a rude woman come on the line, place me on hold for about 6 min, only to be disconnected once more. Cancelled the order and will not be back. Whoever is working the evening shift here, needs to get it together. Rated one star since it's the only way to bypass this part .
Business response:
Hi, Gina. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-San Antonio and would love the opportunity to improve. Please get in touch with us at (210) 680-8899!
Although my furniture was purchased at the Bel Furniture location in Victoria, it was to be delivered to my residence in San Antonio--where the lack of professionalism and communication from the San Antonio store has caused undue stress and frustration. The furniture was ordered in early June and arrived in the wrong color, completely different from what was selected during the sale. Since then, I have had to continually chase the San Antonio store for updates, with little to no proactive communication on their part. When ... read more
Business response:
We appreciate your feedback, Courtney. If you would like to discuss your experience further, don't hesitate to reach out to us at (210) 680-8899 or sanantonio@belfurniture.com. We would love the opportunity to resolve any issues.
Troy S. I know you'll see this review. I called the number you gave me to speak directly with you, but you don't work at that store. Please call me (786) 365-5451. Maybe you can help me give you 5 stars.
Business response:
Thank you for sharing your thoughts, Fabiola. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (210) 680-8899.
DO NOT BUY THEY DO NOT COMPLY WITH THE WARRANTY AND THEY DO NOT EVEN HAVE GOOD SEATS THEY ARE LIARS The first time we bought all the furniture for my house from this company and everything was fine, but when we claimed the warranty, they didn't want to give us the warranty. So we decided to buy a new set which was damaged when it was delivered, so they said they would send us a second set to replace it, which also arrived damaged. We returned to the store to see how they could solve the problem, as we had lost two days of... read more
Business response:
Thank you for bringing this to our attention, please accept our apologies, It does appear after attempts of trying to make this right we were unable to meet complete satisfaction. We take full responsibility and will be issuing you a refund on your order. Please feel free to contact the store to discuss this further 210-680-8899
DO NOT BUY THEY DO NOT COMPLY WITH THE WARRANTY AND THEY DO NOT EVEN HAVE GOOD SEATS THEY ARE LIARS The first time we bought all the furniture for my house from this company and everything was fine, but when we claimed the warranty, they didn't want to give us the warranty. So we decided to buy a new set which was damaged when it was delivered, so they said they would send us a second set to replace it, which also arrived damaged. We returned to the store to see how they could solve the problem, as we had lost two days of... read more
Business response:
Thank you for bringing this to our attention, please accept our apologies, It does appear after attempts of trying to make this right we were unable to meet complete satisfaction. We take full responsibility and will be issuing you a refund on your order. Please feel free to contact the store to discuss this further 210-680-8899
Frequently asked questions about bel Furniture san Antonio
How is bel Furniture san Antonio rated?
bel Furniture san Antonio has a 4.5 star rating with 7,448 reviews.
When is bel Furniture san Antonio open?
bel Furniture san Antonio is open now. It will close at 9:00 p.m.