bel Furniture san Antonio

Zq L. 

on Yelp

6 years ago

I left a review 2 weeks ago with Bel Furniture. And now I am still struggling with their product and service. It is a NIGHTMARE to deal with this store. Keep away from them 

Diana V. 

on Yelp

6 years ago

I would not recommend this place. Customer service is very unprofessional. I spoke to the manager about damaged furniture that was delivered. I made several calls to have delivery of a replacement, twice I had an appointment and no one showed. I decided to go back to the store and speak to a manager. She was the worse with regards to customer service. I explained the situation. Her response-well you only paid $500. It's my hard earned money and she made me feel unvalued. Positive note: Mario the warehouse manager was very ni... read more

Joshua H. 

on Yelp

6 years ago

By far the worst experience I've ever had with a company... We purchased a bedroom set, the salesman was great. Set-up delivery date and thought everything would be good. We were wrong. The day before delivery I was told the mattress hadn't arrived, I asked a simple question, why. The rep put me on hold to call the warehouse, I was then told it had arrived and would be delivered. This turned out to be a lie. Delivery shows up and no mattress. I call the manager and he verified that it didn't ship from the mattress factory... read more

Kat J. 

on Yelp

6 years ago

Buyer beware!! These people are a joke..took almost a month to receive furniture they said would only take 2 weeks. When I would call to complain, the manager Lydia would be conveniently out. 

Adrian G. 

on Yelp

6 years ago

This place is a joke. $3,000 dollars, 2 weeks to get everything. it arrives damaged and or missing pieces. Everyone says the right thing to apparently make it right but those promises arent kept. They say they will call you back, and no one returns your call. Every time I call and ask for a manager, they're always too busy to get to the phone. Dont waste your time here, spend your hard earned money somewhere else, Bel Furniture WILL NOT keep their promises and will only keep disappointing you. 

Daniel Villafane V. 

on Yelp

6 years ago

Alguien mas ha comprado el seguro Guardian Protection Furniture que ofrecen en las mueblerias como Bel Furniture. He tenido una muy mala experiencia con Guardian. Encontre mas de 500 quejas de ellos y aun esta muebleria Bel lo ofrece. No lo adquieran 

Vanessa M. 

on Yelp

7 years ago

Horrible customer service and organization. We went to purchase a dining room set and a living room table set, and the prices that were announced went even the prices, the living room set was 80 dollars more than advertised and the dining set didn't even have a price, the sells person told us it was 2300 and when we checked online it was 1900, big difference, when we told them about these changes, they first said it was because they had a sale that ended Tuesday and they haven't taken down the signs, its FRIDAY!! You had thr... read more

Valarie R. 

on Yelp

7 years ago

Don't bother shopping here. If you do decide to purchase, the wait is 6 weeks long minimum for furniture. First delivery l, they didn't bring one of my items. I had to call weeks later to remind them my order wasn't complete. Then the delivery service is ridiculous. They never give you a specific delivery time. They tell you things like "delivery is between 3-7pm today". And they're supposed to give you a call 30 minutes before they arrive. I didn't get that call either. So I guess they expect you to sit around waiting for... read more

Travis C. 

on Yelp

7 years ago

Please take your business elsewhere and do not give the store/company your money. This store delivered the wrong furniture and when we called to address/correct, were told we had an unpaid balance with no call or interaction to even let us know. From there was told nothing other than we have to contact corporate to correct. Customer service and the manager at this store are horrible.