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bel Furniture San Antonio
- Furniture Stores
- San Antonio, TX
About this business
Location details
555 SW Loop 410, San Antonio, TX, 78227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Although my furniture was purchased at the Bel Furniture location in Victoria, it was to be delivered to my residence in San Antonio--where the lack of professionalism and communication from the San Antonio store has caused undue stress and frustration. The furniture was ordered in early June and arrived in the wrong color, completely different from what was selected during the sale. Since then, I have had to continually chase the San Antonio store for updates, with little to no proactive communication on their part. When ... read more
Business response:
We appreciate your feedback, Courtney. If you would like to discuss your experience further, don't hesitate to reach out to us at (210) 680-8899 or sanantonio@belfurniture.com. We would love the opportunity to resolve any issues.
Troy S. I know you'll see this review. I called the number you gave me to speak directly with you, but you don't work at that store. Please call me (786) 365-5451. Maybe you can help me give you 5 stars.
Business response:
Thank you for sharing your thoughts, Fabiola. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (210) 680-8899.
DO NOT BUY THEY DO NOT COMPLY WITH THE WARRANTY AND THEY DO NOT EVEN HAVE GOOD SEATS THEY ARE LIARS The first time we bought all the furniture for my house from this company and everything was fine, but when we claimed the warranty, they didn't want to give us the warranty. So we decided to buy a new set which was damaged when it was delivered, so they said they would send us a second set to replace it, which also arrived damaged. We returned to the store to see how they could solve the problem, as we had lost two days of... read more
Business response:
Thank you for bringing this to our attention, please accept our apologies, It does appear after attempts of trying to make this right we were unable to meet complete satisfaction. We take full responsibility and will be issuing you a refund on your order. Please feel free to contact the store to discuss this further 210-680-8899
DO NOT BUY THEY DO NOT COMPLY WITH THE WARRANTY AND THEY DO NOT EVEN HAVE GOOD SEATS THEY ARE LIARS The first time we bought all the furniture for my house from this company and everything was fine, but when we claimed the warranty, they didn't want to give us the warranty. So we decided to buy a new set which was damaged when it was delivered, so they said they would send us a second set to replace it, which also arrived damaged. We returned to the store to see how they could solve the problem, as we had lost two days of... read more
Business response:
Thank you for bringing this to our attention, please accept our apologies, It does appear after attempts of trying to make this right we were unable to meet complete satisfaction. We take full responsibility and will be issuing you a refund on your order. Please feel free to contact the store to discuss this further 210-680-8899
I bought a 6 piece furniture set, was only given 5 pieces and was told I had to pay $200 more to receive the other piece... that I already payed for. When I called I kept getting hung up on. Service was terrible and they weren't able to resolve anything. Would not recommend at all!
Business response:
Hi, Natalia. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-San Antonio and would love the opportunity to improve. Please get in touch with us at (210) 680-8899!
Got my dresser. It was assembled by Bel. It has a defect and I was told to call the Katy number. They never answered. It's disappointing.
Business response:
Thank you for sharing your thoughts, Linda. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (210) 680-8899.
This place is the worst place to ever get furniture from. I purchased some furniture back in August. It is now October they have been giving me the runaround. I called them every day. I wait online for hours today. I asked her can I just pick it up she said yeah you can pick it up from Katie Texas. Why? When I bought it from San Antonio they are very unorganized. The stuff may be cheap but do not come here. You will never get your furniture
You may like the selection and the sales rep may help you with the order and make you feel like you're important. After that, you will NEVER be able to get a straight answer from customer service. you will NEVER know when your order will be delivered. get a call back when they say they just need to look something up. you WILL wait for hours in their phone queue while they have "1 caller ahead of you". you WILL have to suffer thru multiple days of delivery because they can't or won't ship everything at one time. You... read more
UPDATE from previous review: Nothing after the sales process has been great. The furniture I was told was in stock is not. Delivery was schedule 2 weeks out and I get a call 4 days before delivery to be told nothing I picked out was available and my delivery had to be pushed out another week. Then I decided to cancel because I do not trust they will have the items available and I'm told there's a cancellation fee. I was also told by my financing agent that they were told my items were received which is a complete lie. Basica... read more
Frequently asked questions about bel Furniture San Antonio
How is bel Furniture San Antonio rated?
bel Furniture San Antonio has a 4.5 star rating with 7,520 reviews.
When is bel Furniture San Antonio open?
bel Furniture San Antonio is closed now. It will open at 10:00 a.m.