Bel Furniture-San Antonio

Michael P. 

on Yelp

4 years ago

The buying process was the easy part. We were warned about the long delay (due to covid) it would take for them to get our order from the warehouse to the store, and I was fine with that. It was the waiting for pick up. It was the worse. They told me one person was in front of me and ended up being 2. The first person was parked for a while when I arrived and the second customer took even longer. I don't know if they are under staffed but I do not recommend you buy from here. They are Unprofessional and slow. Side note: By t... read more

Steven H. 

on Yelp

4 years ago

Bought a 3 piece living set during their July Black Friday sale. Delivery was scheduled 6 weeks out. I called 1 week before to confirm, which they did. So I found a buyer for my current furniture. Then a day before delivery I found out that my order isn't coming. They ran out. Then customer service couldn't even tell me if the floor model was still available. So in a nutshell they oversold a product and I got the short stick. And then they couldn't even tell me I wasn't getting my furniture until the day before it was sche... read more

Jon B. 

on Yelp

4 years ago

STAY AWAY. YOU HAVE BEEN WARNED. Read Yelp reviews, they're all true. Service, employees, etc. all below even sub par. First, they dont tell you about the 4-6 order time. Distribution center is in Houston but will take 4-6 weeks to get to San antonio. Huh? Then it takes 2 weeks to get a refund and only 75% of what you paid. Lots of small small print. My wife asked a sales person, on the way out, a question. He proceeded to get into a debate instead of answering a customer question. Stay away 

Jessica M. 

on Yelp

5 years ago

Absolutely HORRIBLE experience from start to finish. Went in with my two children and had them excitedly pick out their new beds. With COVID keeping us locked inside I figured redoing their rooms might raise their spirits. Unfortunately, we were working with a tiny budget, given the loss of my husbands job, so we ended up here. They do have great prices but it's all a show. The sales lady assured my kids that their beds would be in within 2 wks... we were corrected, at checkout, and told that it would be about 4 wks... 7wks... read more

Roberta C. 

on Yelp

5 years ago

I have received multiple deadlines on my furniture to be received and when I asked For a courtesy delivery I was denied. As a first time customer, the service I have received is horrible and the expectations of Bel Furniture has not met my needs. I am very disappointed. 

Ariel M. 

on Yelp

5 years ago

Ordered a couch and ottoman set online and called to see when it would be available for me to pickup in store. When I called they told me I would have to wait until it was shipped to the store, which they could've give me an exact date for. Hearing that I decided to cancel my order, when I spoke to the woman on the phone she said I would receive an email from corporate "some time" during the week. Well, the email never came so I called again a week later and this time spoke to a gentleman and was told the woman I previously ... read more

Chioma U. 

on Yelp

5 years ago

Raymond is incompetent. The one star is for the furniture. 5+ salesman but one customer service rep. $2000+ on furniture that did not arrive as promised even though we rented a Uhaul for this day, and he won't waive the delivery fee for the inconvenience. He also doesn't know when my other sectional and rug will come. So wish me luck. 

Justin F. 

on Yelp

5 years ago

ordered a patio furniture online and never got a callback from the furniture store. I called the furniture store after almost 30 days that I haven't received my furniture and they have said that they had it at the store in San Antonio, TX. After two days, i called to pick up the patio furniture and the store claimed they didn't have it. Someone how they lied or sold the furniture. 

Eric D. 

on Yelp

5 years ago

Worst customer service I have ever experienced in my entire life of shopping anywhere. And when we did get someone they didn't know anything. Absolutely brutal, wouldn't buy my furniture there if they paid for it. Oh and they wouldn't answer the phone either when we called before going. If you're reading this and thinking about going, save you're time. They are worthless. 0 stars.