Bel Furniture-San Antonio

Tia H. 

on Yelp

2 years ago

If I could leave zero stars, I would. As a hard working single mom of 5, just having gone through a divorce, I was so excited to finally buy myself a couch. This was a huge accomplishment for me and my kids, and unfortunately we were scammed and taken advantage of. My daughter and I went in to pick out our new furniture together- we had probably 5 different sales associates approach us. It was overwhelming so I came back the next day without her to purchase the couch we had chosen together. I qualified for financing, but did... read more

Harry B. 

on Yelp

2 years ago

Let me start on the day of purchase Black Friday of 2021. Young lady I spoke with on the phone 2 days prior said I had to come in the Store on Black Friday to purchase the lift chair due to the fact that by the time she responded(about 3:30 pm)to my inquiry at 9 am they were already closed for to do the markdowns for Black Friday and could not sell it to me over the phone, even though I gave here the stock # and description. I arrive to purchase the lift chair being like 10th in line and text the young lady that I am here t... read more

Henry N. 

on Yelp

2 years ago

Waiting for loading... Came in on a Saturday morning at exactly 10:00am. Did my paperwork very easy. She was asking one gentleman where the other worker was he told her he went to get tacos and would be back in a bit. When sh gave him the paperwork the other guy came with the tacos. Now 30 minutes later I'm still waiting by the back service door. 

Jen C. 

on Yelp

3 years ago

When I tried to complete purchase at the Corpus Christi location, my coupon that was sent to me via text was not honored. I was told that it was being deducted from the mattresses but suddenly what was 669 jumped to over 800... the price wasn't what was quoted to me when I selected mattress which was same price online in my shopping bag which I showed to clerk. She began to display rapid body movement and her voice was increasing so I just told her to cancel my order. 

Cherie R. 

on Yelp

3 years ago

Recently moved to San Antonio and had to buy living and dining furniture for our home. We had a great shopping experience and prices were reasonable. We paid extra for warranty to cover damage. Within a month, a dining chair leg broke as my husband was scooting back from the table. We called the store and was directed to contact the warranty company. Sent warranty company detailed email with pictures asking for a replacement chair. They denied the claim. I was astonished since the salesperson claimed the warranty covered bre... read more

Richard F. 

on Yelp

3 years ago

My shopping experience was horrible but let me start that I should have done my homework before buying at this store specially should have check the reviews. I can tell you that the sales person was a great young guy but that's it! To start make sure the item is available mistake number one they will not informed you if is not. Second sirens should sound off when they need you to sign badly printed documents and initial a bunch of things about delivery about returning the product and at the very end initial the receipt after... read more

Trino G. 

on Yelp

3 years ago

bought a dinning room set about a year ago leg on the bench broke a week after it was delivered, called the store they said it was still under warranty from the store someone would be out .4 months later after many phone calls a man shows up picked up the broke leg says he will be back with the replacement the next day that was 6 months ago. Margarita at the Katy distribution center has been the person of contact thru this whole ordeal. she has been rude and very unprofessional no help at all. 

Derrick B. 

on Yelp

3 years ago

Got a great sectional on sale. Salesman Eric was helpful before the sale but non existent after the sale. He actually gave himself 4 stars on my phone as I stood in line waiting to pay. I shopped around for several weeks before making the purchase and if customer service / professionalism are important to you go to Rooms to Go or another business where satisfaction is more important than the immediate sale. 

Rocio R. 

on Yelp

3 years ago

I order a dining table it was damage them i wait for the next one after calling them a lot of time to schedule and damage again last time I buy something from bel furniture