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Berlin City Honda of Portland
- Automotive
- South Portland, ME
About this business
Location details
255 Maine Mall Rd, South Portland, ME, 04106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Stewart Stone's customer service was non existent..." Stewart Stone's customer service was non existent after I purchased the car. Stewart was supposed to return my calls twice and never did. On both occasions I needed to contact Jeff Benoit, sales manager, to get assistance. This was in regard to installing a remote. I did have trouble with my remote start and needed to return the vehicle to get that fixed. Upon picking up my car Stewart was there and indicated he would call in a week or so to see how everything was going.... read more
"they call up practically begging to buy back my car. we..." they call up practically begging to buy back my car. we made arrangements to buy a used car which fell through but then drake wouldn't give me back my title. I call several times and still no title. no one knows where it is or if it is going to be returned. this has gone on for 2 months. i'm ill and can't readily drive down there. if I didn't know better i'd think they were mentally ill. why harass an ill person to buy back their car and then keep/lose title. I've ... read more
"My experience went from bad to worse. The new car felt..." My experience went from bad to worse. The new car felt unsafe on highway. I returned car w/in 24 hours. you shredded my maint receipts ,registration, and insurance id.. I am not happy.
"Beware of the $399.00 "Theft Protection"..." Beware of the $399.00 "Theft Protection" insurance. They claim that it mandatory and it was not mentioned to me even once. It just showed up on the price. When I called about it the next day I was informed by the sales manager that "there is nothing we can do". Essentially it give you the value of the vehicle + $5000.00 if your car is stolen. It's basically like throwing $400 away--who get's their car stolen? And if you are one of the few YOUR CAR INSURANCE ALREADY COVERS YOU! Su... read more
"The "Salesman" failed by not having the car..." The "Salesman" failed by not having the car there to show me that I made and appointment to see 3 days earlier. I called on my way to the dealership to let him know I was on the way (2 hour trip 1 way) and he didn't check on the car before I got there. The "Customer Relations Director" which I E-mailed about the mishap, didn't have the decency to reply to me until AFTER the General Manager took over the situation and brought it to end. Both of these men should be in another li... read more
"Berlin City charged me $800.00 for labor and the cost of..." Berlin City charged me $800.00 for labor and the cost of the part that was completely unnecessary. There are other options for Honda owners don't set yourself up to pay for phantom work.
"Unhelpful, terse customer service, who don't know much..." Unhelpful, terse customer service, who don't know much about cars or hondas policy and dont seem to care to find out. Waiting area is nasty/dirty. They always take longer than they say by A LOT! Like a 45 minute service becoming a 3 hour service. I try to avoid going here when ever possible. Since they dont seem to care about me and my time I really don't care about given them the details of the issues I have had on just 2 occasions - it would take a long time to wr... read more
"The BEST car buying experience I have ever had!!!! ..." The BEST car buying experience I have ever had!!!! After test driving the vehicle at a local Honda dealer (5 minutes from out home) my wife and I knew exactly the car we wanted (2012 CR-V) right down to the color. After searching multiple dealer inventories online we came across the vehicle at Berlin City, the only dealer to have the vehicle in the trim level and color combination we wanted. Our local dealer couldn't come close to the price we wanted to pay for the veh... read more
"Ed Hanson, our salesman was great in every way. We..." Ed Hanson, our salesman was great in every way. We explained to him him what we wanted in a vehicle and he did not try to steer us into more expensive vehicles or attempt to add costly services. Berlin City appears to be a good dealership an they are rated A+ by the Better Business Bureau.
Frequently asked questions about Berlin City Honda of Portland
How is Berlin City Honda of Portland rated?
Berlin City Honda of Portland has a 4.6 star rating with 4,263 reviews.
When is Berlin City Honda of Portland open?
Berlin City Honda of Portland is closed now. It will open at 9:00 a.m.