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Better Mortgage
- Mortgage Lenders
- New York, NY
About this business
Location details
3 World Trade Center 59th Floor, New York, NY, 10007, United States
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Easy fast and couldn't ask for anything more! ***** was topnotch!
We chose Better as our mortgage lender after reviewing 4 other options. The experience was easy, the customer support was great, and *******, our mortgage loan officer, was superb.
Had an amazing home buying experience with ******************************* and ****** Would recommend then highly and Better.com transparency and up to date with the entire process via the dashboard.
A horrible experience from beginning to end.I applied for a mortgage with Better and initially found the pre-approval process smooth and the online account dashboard very user-friendly. That's the sum of my positive experience.I opted to use a recommended Better real estate agent so I could take advantage of some perks they had to offer by using their lending and real estate service in tandem. One problem with this was that neither my home loan representative nor my real estate agent was local to the area. The home loan repr... read more
Hands down the worst customer service ever. I will caution everyone I know away from this company, as will my realtor, the seller's realtor, and the title company we worked with. I applied for a mortgage and received lots of help for the initial application step. But once we got the loan estimate and moved to the verification process, I could not get anyone to answer my questions. I was even told at one point by a customer service rep that putting customers on hold and pretending to get a manager was "just a trick they use" ... read more
I recently closed with Better and was very satisfied. They were there when I needed questions answered and were transparent about fees and costs. The entire process was very smooth.
I had a great experience with Better, my advisor kept me up to date with rate changes and communicated with me constantly. The portal was transparent and really helped me keep track of where I was in the process and what paperwork I needed to submit and/or review.
Buying a home is stressful. Never mind in todays crazy market conditions. As a first time home buyer, I was stressed about the expenses of closing and the down payment and I didnt need anything else to stress over. Better made the experience extremely pleasant and hassle free. For the amount of paperwork required for a mortgage, I was impressed by the ease of getting it to them because of their portal and the quick turn around time from uploading documentation. We will be using Better for future mortgage needs and I would re... read more
Better.com provides a simple and user-friendly platform for requesting real state loans. My home advisor, *********************, was great. He was trustworthy and knowledgeable and answered all my questions regarding the loan.I'm only giving Better.com four stars and not five because of a few errors in my loan approval. For example, my interest rate increased without notice after being locked. After reaching out to the Better team, I was told this was an error, and the interest rate was fixed. On a separate occasion, the app... read more
Frequently asked questions about Better Mortgage
How is Better Mortgage rated?
Better Mortgage has a 4.4 star rating with 6,694 reviews.
When is Better Mortgage open?
Better Mortgage is open now. It is open 24/7.