Jonathan L on BBB 8 months ago
06/13/2022, 01:27 AM
A horrible experience from beginning to end.I applied for a mortgage with Better and initially found the pre-approval process smooth and the online account dashboard very user-friendly. That's the sum of my positive experience.I opted to use a recommended Better real estate agent so I could take advantage of some perks they had to offer by using their lending and real estate service in tandem. One problem with this was that neither my home loan representative nor my real estate agent was local to the area. The home loan representative was out of state, and the real estate agent was in downtown ********* in ******** County (while we were looking to buy in ****** County). This made most of the communication happen by email or SMS.My first home loan representative with Better never communicated with me. I had questions about the approval process, so I emailed him. Then called him and left a voicemail. One week went by without a response, and Better had to assign me another home loan representative.My Better real estate agent was *************************. We toured three homes together with my dad, who was a retired real estate agent. My dad noticed possible issues with the houses that ************************* did not.When we decided on a home, since most of my communication with ************************* was by email, I didnt fully understand the buying process. She recommended I put up to 5% in ******* money, so I did. But my dad thought it was very risky putting that much up, and after getting a thorough explanation from him, I agreed. I wish ****** would have been as thorough.During the inspection, my dad and I were in attendance, but ************************* was not there until much later. In fact, the seller had to leave her house keys with my dad, the father of the buyer. She eventually showed up the last 20 minutes of the inspection.The sellers agent advertised the home as coming with the appliances, but ************************* did not recommend that the appliances be listed as part of the property in the *