Better Mortgage
About
We believe homeownership should be fast, transparent, and low-cost. For everyone. Homeownership is a huge part of our economy. Housing overall is a $33 trillion business, and mortgages account for $15 trillion. Yet home finance operates in the same way it has for decades — through opaque systems and expensive intermediaries whose interests are misaligned with consumers’. That’s why Better.com is redefining the homeownership process from the ground up. We’re using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable.
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
Sort By:
Featured
Anonymous on Creditkarma
7 months ago
07/01/2022, 12:57 PM
Horrible Customer Service
I had a decent experience with them and I had a very bad experience with them. Fortunately the recent bad experience didn't cost me anything but time, but it does seem like the company has fallen a lot. I emailed my loan office several times and she never answered me. I double checked that the email was correct. I also recently called to see if they could beat a rate from another lender, and the woman hung up on me. I wasn't being rude, nor was I upset, but it was clearly a hangup instead of a disconnect. I guess the employees are stressed because the company is no longer run well. Hard pass for the future.
Vivek G on BBB
7 months ago
06/27/2022, 16:33 PM
Had an amazing home buying experience with ******************************* and ****** Would recommend then highly and Better.com transparency and up to date with the entire process via the dashboard.
Anonymous on Creditkarma
7 months ago
06/20/2022, 06:39 AM
Red_1928
Was never contacted after they sent me to a local realtor very unprofessional was never told what i was pre approved for.
Anonymous on Creditkarma
8 months ago
06/13/2022, 04:14 AM
Unreasonable; poor customer service
Worst experience with a mortgage company ever! We had a tight timeline (6 weeks). They asked endless questions (all on line), some of which made no sense. Half of which had nothing to do with our financials or credit worthiness. E.G. How long were you in you last profession. What does that have to do with qualifying for a lone? We've been retired for 6+ years. Not prompt with returning calls/emails. I got less confident that they were going to be able to close on time. So, I was putting a down payment of 37+% with credit scores just under 800. The appraisal came in $38k/6% less than the selling price. So they came up with this convoluted formula that said I needed to come up with an additional $24k down payment. Original loan to value was 64.7%; new loan to value 68.8%. What the heck!! I talked with management and they wouldn't budge off of the extra down payment. Wasted 2.5 weeks. Talked to two other lenders who stated they're requirement was unfounded and they never heard of or would do such a thing. I told BM to take a hike. Had a lender do the loan in 3 weeks! BM rate was better but they were totally unreasonable. Outstanding customer service from another lender. I also had a suspicion that they wanted to back out of the loan because it was at the time when rates were rising fast
Anonymous on Creditkarma
8 months ago
06/13/2022, 02:21 AM
Delay and fester
Rating based on current experience. May go down more as the process continues. Very bad response protocol. Chat all day long and get nothing done. Licensed team members not available to speak or email.
Jonathan L on BBB
8 months ago
06/13/2022, 01:27 AM
A horrible experience from beginning to end.I applied for a mortgage with Better and initially found the pre-approval process smooth and the online account dashboard very user-friendly. That's the sum of my positive experience.I opted to use a recommended Better real estate agent so I could take advantage of some perks they had to offer by using their lending and real estate service in tandem. One problem with this was that neither my home loan representative nor my real estate agent was local to the area. The home loan representative was out of state, and the real estate agent was in downtown ********* in ******** County (while we were looking to buy in ****** County). This made most of the communication happen by email or SMS.My first home loan representative with Better never communicated with me. I had questions about the approval process, so I emailed him. Then called him and left a voicemail. One week went by without a response, and Better had to assign me another home loan representative.My Better real estate agent was *************************. We toured three homes together with my dad, who was a retired real estate agent. My dad noticed possible issues with the houses that ************************* did not.When we decided on a home, since most of my communication with ************************* was by email, I didnt fully understand the buying process. She recommended I put up to 5% in ******* money, so I did. But my dad thought it was very risky putting that much up, and after getting a thorough explanation from him, I agreed. I wish ****** would have been as thorough.During the inspection, my dad and I were in attendance, but ************************* was not there until much later. In fact, the seller had to leave her house keys with my dad, the father of the buyer. She eventually showed up the last 20 minutes of the inspection.The sellers agent advertised the home as coming with the appliances, but ************************* did not recommend that the appliances be listed as part of the property in the *
Libby S on BBB
8 months ago
06/10/2022, 01:56 AM
Hands down the worst customer service ever. I will caution everyone I know away from this company, as will my realtor, the seller's realtor, and the title company we worked with. I applied for a mortgage and received lots of help for the initial application step. But once we got the loan estimate and moved to the verification process, I could not get anyone to answer my questions. I was even told at one point by a customer service rep that putting customers on hold and pretending to get a manager was "just a trick they use" to get people off the phone. My closing was delayed multiple times as they asked for the same verification over and over again. They made several clerical errors in my file that lead to even more confusion and delays. But through all of that, I could not get a human being on the phone who could help sort it out. I almost lost the house I was buying because of their incompetence and lack of communication. Once we finally made it to closing (the sellers were threatening daily to walk away from the sale because Better couldn't get it together), they still had incorrect information on the mortgage documents and it took 2 hours of waiting on hold to get it corrected so we could actually close. Even during that, my home advisor never actually got on the phone with me to provide any assistance. There is clearly no accountability within this organization and company culture does not put customer satisfaction anywhere near the top of their priorities.
Anonymous on Creditkarma
8 months ago
06/09/2022, 05:51 AM
Bait
Appraisal bait. Will schedule without your consent, please consider before accepting the “locked in rate.”
Anonymous on Creditkarma
8 months ago
06/08/2022, 03:53 AM
Is better really better?
Liked that it was all a digital experience. Loa closed in less Than two months after applying.