Better Mortgage
About
We believe homeownership should be fast, transparent, and low-cost. For everyone. Homeownership is a huge part of our economy. Housing overall is a $33 trillion business, and mortgages account for $15 trillion. Yet home finance operates in the same way it has for decades — through opaque systems and expensive intermediaries whose interests are misaligned with consumers’. That’s why Better.com is redefining the homeownership process from the ground up. We’re using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable.
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Anonymous on Creditkarma
5 months ago
05/13/2022, 06:48 AM
Better Mortgage was simple and well, better.
Very easy process overall. Great communication. The task list made it easy to see what we needed to do and to see what we were waiting for.
Barry P on BBB
5 months ago
05/12/2022, 01:18 AM
They sold me on doing a hard credit pull and sent me a pre-approval letter, then told me that they could not offer me a loan because of a ghost collections item that does not show up on any of my 3 credit reports. I have no idea where they get their information from, but it isn't accurate. They claimed that the collections creditor was ***************** who I am currently in great standing with, and when I asked for the date of the collections item they said **** (20 years ago).
Stephanie T on BBB
5 months ago
05/11/2022, 01:04 AM
If I could leave zero stars I would. How people have had a good experience with this company is beyond me. Throughout this entire process we were lead to believe that we had everything we needed to go through the with mortgage, paperwork, money, etc. A week an half before closing we were told that we did not have sufficient funds for closing. Thankfully we have wonderful family who were able to gift us money to close. We then asked our loan officers if we were good, did we need any more money or paperwork. We were told we were fine. At this point we lost both of our original loan officers and were handed a "lovely" gentleman by the name of *******. Who to this day will not answer phone calls or emails. ONE DAY before closing, we were told that we were now $14,000 short for closing despite being told we were good a week an half prior and the days leading up to it. To this day (as I am writing this, two weeks since this happened), ******* has not answered our phone calls about this matter. Because of this and the fact that the company never locked us in at the interest rate like they said they did, we CHANGED lenders! NOW the company will not release our appraisal of the house because ******* does not want to respond to any form of communication. Hopefully we will have our appraisal released by today or we will have to spend an additional $1,500 to have a new one done so we can FINALLY close on this house. If we loose this house because of Better then they will be hearing from us in the future and not as friendly customers. No one at Better seems to genuinely care or want to help. A company that wants to charge over $28,000 just in closing costs are in my opinion is a money hungry scam. DO NOT USE BETTER MORTAGE IF YOU KNOW WHAT IS GOOD FOR YOU!
Anonymous on Creditkarma
5 months ago
05/10/2022, 05:05 AM
Highly Recommend
Highly recommend! Very helpful and easy and I am entirely happy I went through Better Mortgage
Anonymous on Creditkarma
5 months ago
05/09/2022, 03:23 AM
Great option
Great option. Very fast and the information collection process was the best if any of the ones I tried (one other online lender and 3 local lenders) and the best closing costs.
Anonymous on Creditkarma
5 months ago
05/08/2022, 09:25 AM
Very satisfied
Top notch service! Very involved with every aspect of this complicated process during uncertain times.
Anonymous on Creditkarma
5 months ago
05/08/2022, 08:21 AM
Better Mortgage, an Overview
Overall they were easy to work with, and, quick with their decision. I had to resubmit a few documents a couple times due to vague instructions. Other than that it took less than a week to be fully approved. Be prepared to pay points to get the best rates. Also they require full payment for home owners insurance for a year before closing. They also charge a fee for not escrowing either them. Overall it was a good experience.
Anonymous on Creditkarma
5 months ago
05/08/2022, 02:05 AM
Better Mortgage was great to work with on the purchase of my new home.
The layout of the steps made it easier and my liaison was helpful and patient.
Anonymous on Creditkarma
5 months ago
05/08/2022, 01:20 AM
Great company to work with
Prompt and efficient during the refinancing process