Better Mortgage
About
We believe homeownership should be fast, transparent, and low-cost. For everyone. Homeownership is a huge part of our economy. Housing overall is a $33 trillion business, and mortgages account for $15 trillion. Yet home finance operates in the same way it has for decades — through opaque systems and expensive intermediaries whose interests are misaligned with consumers’. That’s why Better.com is redefining the homeownership process from the ground up. We’re using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable.
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Anonymous on Creditkarma
8 months ago
06/09/2022, 05:51 AM
Bait
Appraisal bait. Will schedule without your consent, please consider before accepting the “locked in rate.”
Anonymous on Creditkarma
8 months ago
06/08/2022, 03:53 AM
Is better really better?
Liked that it was all a digital experience. Loa closed in less Than two months after applying.
Anonymous on Creditkarma
8 months ago
06/07/2022, 06:24 AM
HORRIBLE EXPERIENCE STAY AWAY from BETTER Mortgage!!!
If I could give Better Mortgage 0 stars that would be ideal. I am a real estate agent in Texas and my advisor Ty Carlton would not give me a call to update my file until I begged him to. We were a day before closing and could not get ahold of him and anyone who knew anything about the file for days. I’ve emailed complaints over and over and not one person in management called to make amends. The day before we were supposed to close we did not have the clear to close! Ultimately, my client had buyer fatigue because of their unprofessional response and decided to back out of the deal. Stay away from Better Mortgage and work with a local lender with great communication. I am a high volume buyers agent and I would never wish this upon anyone!
Anonymous on Creditkarma
8 months ago
06/06/2022, 08:32 AM
Good experience
Very fast and quick. Able to finish all documentation in 3 weeks.
Anonymous on Creditkarma
8 months ago
06/05/2022, 07:53 AM
Awful lender/no customer service
Poor customer service. They have a great website and technology, and that’s where the good stuff ends. They were a nightmare to work with, for me and the title company. If you want to have to make calls, emails, etc. to chase things down and do all the work to ensure you close on time, then Better is for you.
Christopher C on BBB
8 months ago
06/03/2022, 09:55 AM
I recently closed with Better and was very satisfied. They were there when I needed questions answered and were transparent about fees and costs. The entire process was very smooth.
Anonymous on Creditkarma
8 months ago
06/02/2022, 08:52 AM
Verry bad experience.. misguided lied lied lied
Garbage lander.. lies lies lies misguided all the way until the offer for the house is done. Than completely different story. U need more cash to put down.. and we are talking about 80k more... than when I told tham thats not ok to do.. I gave u all the documents and even hard chk was done, to get accurate offer.. they said there is no forward for us. unbelievable... STAY AWAY or u will lose the time, nerves and get your score down.. all for nothing. Only good person there is the agent Arturo who was looking for the home. The rest of tham liers
Dina A on Zillow
8 months ago
06/01/2022, 01:03 AM
I will spare you all of the dad-jokes my partner and I have exchanged about how inapt Better's name is in relation to the home-buying process. The fact is that, in our experience, Better is excellent in promising and woefully lacking in delivery.
We selected Better for a thirty-day close because it was tied for the lowest rate among the lenders we researched and had slightly lower fees. Our representative was fantastic out the gate and their interface was very easy -- we uploaded all of our personal and financial documents within days. We did not hear from anyone for about two weeks and assumed that we were smooth-sailing. When we turned around and needed additional help and information relating to condo documents, we learned that our representative had changed and we often had to wait days for responses from the new representative. Our agent even resorted to calling Better's overseas offices in the middle of the night to get answers. We had thought that all issues were resolved and that we were still on pace to make our closing date until our representative was, again, changed days before closing. We later learned that the new representative was out of the office and unavailable at the time they were assigned to us. We were never told that we weren't going to be able to close on time and my partner was on the phone with a teammember until shortly before close of business on our scheduled closing date (a Friday), clarifying extremely basic closing-cost information that appeared on one of the first pages of our contract and that had already been spelled-out by the title attorney. The teammember said that he had to check something and would call right back. He never did.
The following Monday, I called first thing in the morning and spoke with a teammember, who remained hung up on the same closing-cost questions. After the title attorney repeated her clarification, we were scheduled to close later that afternoon. While at the closing table, we all waited for Better to wire the funds until, fortunately, the seller agreed to proceed and allow us to have the keys, presuming that funds were on the way. The next morning, I received a frantic email from the title attorney asking if I had heard from Better because they never funded. After a few emails, the money was finally wired later that day -- 24 hours after closing.
Though there is obviously no "ideal" borrower or "ideal" property, I would note that my partner and I are both W2 employees, were able to cover closing costs with two checking accounts, have 780+ credit scores, and have minimal debt and no student loans. If our loan was any more complicated, I'm honestly not sure if we would have been able to close with Better. From experience, Better will be competitive (though not head-and-shoulders above competitors) in terms of rate and fees, but you're really taking that saved money and buying a headache.
Jamila G on BBB
8 months ago
05/31/2022, 09:26 AM
I had a great experience with Better, my advisor kept me up to date with rate changes and communicated with me constantly. The portal was transparent and really helped me keep track of where I was in the process and what paperwork I needed to submit and/or review.